As our user base is growing we’re looking for a great Client Relations Associate to help build and improve the relationship with our client base. We’re looking for someone to be a full member of our young and dynamic team.

Responsibilities:

  • Build relationships with existing clients to ensure they are engaged and getting the most value from our services
  • Proactively work with clients to ensure they understand our product, service and features and align them to the appropriate research (UX) and expertise (technical support)
  • Initiate and conduct client meetings over the phone/over Skype
  • Partner with Sales Executives to manage client relationships
  • Create and conduct campaigns (calls and questionnaires) to collect client feedback and feature requests
  • Ensure that client requests get acknowledged and acted upon by the different teams (product development, UX, support)
  • Arrange and supervise the design process of company merchandise and their distribution among clients
  • Handle client complaints with empathy

Requirements:

  • Great communication skills (both in and outside of the company)
  • Creativity
  • Ability to work independently to develop and conduct projects
  • Decision making
  • Critical thinking
  • Good organizational skills

The Kinsta advantage:

  • Kinsta is a great opportunity for expanding your knowledge. We cover many aspects of online business – through our own company and our clients – you’ll gain experience in multiple fields. From the technical intricacies of the hosting sector to how websites work, accounting and legal aspects of the issues at hand and how startups work.
  • This position offers a great deal of flexibility, responsibility, competitive salary, perks and opportunity for growth for the right candidate.
  • Strong benefits package including frequent team-building and social events, flexible hours, and unlimited holidays.
  • Kinsta is a company that cares strongly about their team members.
  • Yearly offsite gathering to let the steam out together.
  • A chance to join an international team.

Kinsta's motivated team is scattered across the globe

You’re in luck! We're actively looking for more talented and tech-savvy co-workers to join our awesome team. If you’re willing to learn a bunch of exciting new technologies at an innovative growing tech company, then please get in touch.

Life at Kinsta

We have plenty of fun at the office and you're welcome to try and beat our current scooter lap record. But we also know when it’s time to batten down the hatches and put in the amount of time and work a startup can sometimes require.

We expect everyone to be honest and forthright with their ideas and contributions. Day-to-day, we challenge each other to constantly raise the bar, encourage unconventional thinking to achieve innovative breakthroughs, and are passionately committed to surpassing our goals.

We're looking for people who can take the initiative and contribute ideas anywhere in the company. We promote continuous learning in a flexible work environment.

What we offer

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Remote working environment

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Personal development budget

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Coworking space or home office budget

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Kinsta annual retreat

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Competitive base salary

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Paid vacations

How we review and select newcomers

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You apply for one of our open positions

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We have a first interview, which is the first round to getting to know each other (and a compatibility check for us, too)

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We have a second interview where we talk about everything technical and we check your problem solving skills

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After all went well we give you an offer and we do our best to talk you into it (and usually it is not super hard)

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