Inbound Sales Representative – Northern Europe

Kinsta is a premium managed WordPress hosting provider designed for all types of businesses, small or large. We're the first to be exclusively powered by Google Cloud Platform while utilizing an isolated container system. We believe that constant availability and an outstanding user experience are a must. That’s why we always utilize the latest software and most advanced technology to power our infrastructure.

Our client base is growing steadily, and we’re looking for a competent Inbound Sales Representative with exceptional communication skills to be an amazing first point of contact for the inbound sales process!

Our current shift need is Monday-Friday, 8am-4pm UTC and we are looking for someone to join us from the Northern part of Europe.

As a Kinsta Inbound Sales Representative, you will:

  • Answer questions regarding our hosting plans, features, capabilities, and platform from all leads that are generated by our marketing team’s efforts. This may include leads from our website, chat, social media, sales email, or any other inbound contact method.
  • Discuss with sales leads their requirements, needs, and questions via email/ticket.
  • Respond to leads in a way that takes into account their skill level, expectations, and needs. The skill level of our existing and potential client base varies from beginner to expert and everything in between. Additionally, our client base ranges from personal blogs and websites to e-commerce and all the way up to mission critical enterprise websites. As such, the ability to gauge and sense how to approach inbound sales leads is imperative!
  • Produce satisfied customers by helping people, understanding their needs, demonstrating expertise to build trust, and guiding the customer to the right product or service. This is not a role where memorizing keywords, reading from scripts, or simply replying with knowledge base links is acceptable!
  • Provide billing-related assistance to customers by answering questions about plan upgrades and downgrades, invoice line items, processing fees, add-on changes, and other account-related matters.
  • After several months of experience in the role, begin providing inside sales assistance to existing clients and to Kinsta’s sales team by pricing custom hosting plans, generating custom proposals, coordinating temporary server upgrades, answering plan upgrade/downgrade questions, and various other sales-related tasks.
  • Monitor trends and provide feedback gathered from the inbound sales process to the appropriate internal team.
  • In coordination with the team, help create, standardize, and document sales and billing processes and workflows.
  • Engage in ongoing education to develop relevant skills and knowledge.
  • Keep up to date with developments in the WordPress community to understand upcoming changes and issues faced by WordPress users.

REQUIREMENTS

The customer experience is one of the cornerstones of our business. Our clients have come to expect industry-leading support and it’s our pleasure to deliver that to them. We take the same approach with prospective clients by providing high-level care and assistance.

As a Kinsta Inbound Sales Representative, you must meet the following core requirements:

  • Native or near-native level of English. You need to be an exceptional writer and completely comfortable communicating with leads and customers.
  • Must be familiar with and have used WordPress extensively. For example, you should have knowledge of the most common WordPress plugins and themes (Yoast, WooCommerce, Easy Digital Downloads, Avada, Genesis, etc.).
  • Experience with web hosting related technologies such as CDN, DNS, Linux, PHP, MySQL, caching, DNS, and domain names is required. You do not need to be a developer or systems admin; however, you do need to understand and feel comfortable discussing these topics via written conversations.
  • Prior experience in a similar or related customer-facing sales and billing role, preferably dealing with a WordPress-related product/service or at a web hosting provider a definite plus.
  • Prior experience with billing platforms such as Stripe a definite plus.
  • Eagerness to learn and understand new concepts.

BENEFITS

This is a fully-remote role. The Inbound Sales Representative can work from the comfort of their home!

This position offers a great deal of flexibility, responsibility, and opportunity for growth for the right candidate.

Resumes we receive are stored in Workable’s database only. Your personal data will not be downloaded. Only HR and Hiring Managers have access to the personal data. Data will not be disclosed to third parties. CVs are stored for recruiting purposes exclusively and will be permanently deleted in case of unsuccessful selection. If we believe any of the applicants to be potential future hires, we’ll ask their permission to retain their CVs in Workable's database until the next hiring period. For further information, please check Workable’s Terms of Use.

Kinsta's motivated team is scattered across the globe

You’re in luck! We're actively looking for more talented and tech-savvy co-workers to join our awesome team. If you’re willing to learn a bunch of exciting new technologies at an innovative growing tech company, then please get in touch.

Life at Kinsta

We have plenty of fun at the office and you're welcome to try and beat our current scooter lap record. But we also know when it’s time to batten down the hatches and put in the amount of time and work a startup can sometimes require.

We expect everyone to be honest and forthright with their ideas and contributions. Day-to-day, we challenge each other to constantly raise the bar, encourage unconventional thinking to achieve innovative breakthroughs, and are passionately committed to surpassing our goals.

We're looking for people who can take the initiative and contribute ideas anywhere in the company. We promote continuous learning in a flexible work environment.

What we offer

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Remote working environment

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Personal development budget

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Coworking space or home office budget

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Kinsta annual retreat

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Competitive base salary

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Paid vacations

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Equal employment opportunity

Kinsta is an equal opportunity employer.

We will not discriminate and will take actions to ensure against discrimination in employment, recruitment, advertisements for employment, compensation, termination, promotions, and other conditions of employment against any employee or job applicant on the bases of race, color, gender, national origin, age, religion, creed, disability, veteran’s status, sexual orientation, gender identity, or gender expression.

How we review and select newcomers

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You apply for one of our open positions

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We have a first interview, which is the first round to getting to know each other (and a compatibility check for us, too)

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We have a second interview where we talk about everything technical and we check your problem solving skills

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After all went well we give you an offer and we do our best to talk you into it (and usually it is not super hard)

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