We are looking for someone to start immediately working a shift from 6 am to 2 pm UTC Monday-Friday!

The ideal Kinsta Support Engineer is technically-knowledgeable, upbeat, professional, curious, and self-motivated.

Excellent support is one of the cornerstones of our business. Our clients have come to expect industry-leading support and it’s our pleasure to deliver that to them. As a result, we’re pretty careful about adding new Support Engineers to our team.

We hire Support Engineers with a variety of different areas of expertise – some of us are WordPress developers, others are Linux server gurus, while others are technically-knowledgeable internet/hosting/website generalists who have mastered the art of customer service.

Responsibilities

  • Take ownership of issues reported by customers and see problems through to resolution.
  • Research, troubleshoot, and identify solutions to resolve customer issues.
  • Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
  • Provide prompt and accurate feedback to customers.
  • Monitor uptime and analyze transactional data using third party analytics tool to resolve more advanced issues.
  • Document troubleshooting and problem resolution steps for internal use and to extend our knowledge base.
  • Carefully follow internal documentation to perform website migrations and repair websites infected with malware.

Requirements

  • Completely fluent in English with excellent written communication skills.
  • Capable of thriving in a fast-paced and occasionally stressful environment interacting with multiple clients simultaneously while maintaining a professional and friendly tone.
  • Our Support Engineers must know WordPress deeply. All we host is WordPress and we have the best support team in the business (even if we do say so ourselves). While you don’t have to be a full-fledged WordPress developer to be a Kinsta Support Engineer, you do need to know the WordPress database and file/directory structure as well as the wp-config.php file like the back of your hand.
  • A basic understanding of or familiarity with the following technologies: Linux, nginx, PHP, MySQL/MariaDB, HTML, CSS, JavaScript, DNS, CDN, and caching (object and page).

Bonus points for the following

  • Fluent in a second language (especially German!) with excellent written communication skills.
  • Deep expertise in any (or all) of the following: Linux, nginx, PHP, and MySQL.
  • Prior experience working with customers over chat in a technical role in a fast-paced environment – particularly experience providing live support for web hosting or WordPress products.

Benefits

  • This is a fully-remote role. Our Support Engineers can work from anywhere they have reliable internet access.
  • We always use the latest version of everything: PHP 7.2/HHVM, NGINX, Ubuntu, LXC containers, Google Cloud, and more, so you’ll be able to work with a bunch of exciting new technologies and actually use them every day!
  • This position offers a great deal of flexibility, responsibility, competitive salary, and opportunity for growth for the right candidate.

Apply now!

El equipo motivado de Kinsta está disperso por todo el mundo

¡Tienes suerte! Estamos buscando activamente más compañeros de trabajo talentosos y conocedores de la tecnología para que se unan a nuestro increíble equipo. Si está dispuesto a aprender un montón de nuevas tecnologías emocionantes en una empresa de tecnología en crecimiento innovadora, póngase en contacto con nosotros.

La vida en Kinsta

Nos divertimos mucho en la oficina y te invitamos a jugar a futbolín con nosotros. Pero también sabemos cuándo es hora de volver a trabajar y dedicarle la cantidad de tiempo que puede requerir una startup.

Esperamos que todos sean honestos y sinceros con sus ideas y contribuciones. Día a día, nos desafiamos mutuamente para elevar constantemente el listón, alentamos el pensamiento no convencional para lograr avances innovadores, y estamos apasionadamente comprometidos con la superación de nuestros objetivos.

Estamos buscando personas que puedan tomar la iniciativa y aportar ideas en cualquier parte de la empresa. Promovemos el aprendizaje continuo en un ambiente de trabajo flexible.

Lo que ofrecemos

Un marcador de ubicación

Ambiente de trabajo remoto

Una bombilla parpadea

Apoyo de desarrollo personal

Ícono de una casa pequeña

Espacio de coworking o home office

Un ícono de pin de mapa

Kinsta retiro anual

Signo de dólar estilizado

Salario base competitivo

Ícono de calendario

Vacaciones remuneradas

Cómo revisamos y seleccionamos los recién llegados

Persona sentada en una silla usando un laptop

Aplicas a una de nuestras posiciones abiertas

Dos personas tomadas de la mano

Tenemos una primera entrevista, que es la primera ronda para conocernos (y un control de compatibilidad también para nosotros)

Persona durante un examen

Tenemos una segunda entrevista donde hablamos de todo lo técnico y verificamos tus habilidades para resolver problemas

Persona que recibe un regalo

Después de que todo ha ido bien, te damos una oferta y hacemos todo lo posible para convencerte (y por lo general no es muy difícil)

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