Technical Support Engineer - Monday-Friday, 4pm-12am UTC

Kinsta es un proveedor de WordPress hosting gestionado de alta calidad y diseñado para todo tipo de empresas ya sean grandes o pequeñas. Somos los primeros exclusivamente potenciados por Google Cloud Platform mientras utilizamos un sistema de contenedores aislados. Creemos que la disponibilidad constante y una experiencia excepcional de usuario son imprescindibles. Es por eso que siempre utilizamos el último software y la tecnología más avanzada para alimentar nuestra infraestructura.

Ubicación
Remote
Commitment
Full-time Remote

Kinsta is a modern cloud hosting company focused on WordPress hosting. We run our services on cutting edge technology and we are proud of the level of support we offer to our customers. Our talented and motivated team is scattered across the globe with team members hailing from every continent but Antarctica! We're constantly on the lookout for great talent to join our awesome team. If you’d like to become part of the Kinsta family, hit apply!

Our client base is growing steadily and we’re looking for a competent Support Engineer with exceptional communication and technical skills who can provide enterprise level technical support to our customers via our live chat support system.

Support at Kinsta is not an afterthought; it is part of the Kinsta DNA and culture to provide world-class support to our customers.

As a Kinsta Support Engineer you will:

  • Take ownership of issues reported by customers and see problems through to resolution.
  • Research, troubleshoot, and identify solutions to resolve customer issues.
  • Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
  • Provide prompt and accurate feedback to customers.
  • Crave knowledge and continue to hone and improve your own technical and non-technical skills.

  • This role's shift need is Monday to Friday, 4pm-12am UTC (our team uses UTC for scheduling).

Requirements

  • The ideal Kinsta Support Engineer is technically knowledgeable, upbeat, professional, curious, and self-motivated.
  • Excellent support is one of the cornerstones of our business, and we have the best support team in the business. Our clients have come to expect industry-leading support and it's our pleasure to deliver that to them. As a result, we're extremely careful about adding new Support Engineers to our team.
  • We hire Support Engineers with a variety of different backgrounds and expertise - some of us are Linux systems administrators, others have previously worked as WordPress developers, while others are technically-knowledgeable internet generalists who have mastered the art of customer service. The underlying shared background amongst us all is our passion for serving our customers.

All of our Support Engineers must meet the following core requirements:

  • Completely fluent in English with excellent written communication skills.
  • Capable of thriving in a fast-paced and occasionally stressful environment interacting with multiple clients simultaneously while maintaining a professional and friendly tone.
  • A strong understanding of and experience with the following technologies: Linux, NGINX, MySQL/MariaDB, PHP, DNS, CDN, and caching (object and page).
  • Familiar with WordPress: database structure, file/directory structure, wp-config.php directives, and other common WordPress topics. Experience with WP-CLI preferred.
  • Consummate professionalism: we're a distributed team and we expect you to act like the professional we know you are. That means being a member of the Kinsta team requires excellent communication, rock-solid reliability, and the drive to bring your best effort to bear on your work every single day.
  • While a portion of our Support Team’s work certainly involves WordPress itself, our Scope of Support is centered around the LEMP stack as well as our hosting platform and environment. For this reason, system administration skills will take center stage during the majority of a Support Engineer’s daily activities.

Bonus points:

  • Completely fluent in a second language. Languages we're currently targeting include: Dutch, French, German, Italian, Japanese, Portuguese, and Spanish. If you are fluent in one of these languages or one not listed, please highlight this information when you apply!
  • Prior experience working with customers over live chat in a technical role in a fast-paced environment - particularly experience providing live support for web hosting built on a LEMP stack

Benefits:

  • This is a fully remote role. Our Support Engineers can work from anywhere with reliable broadband internet access and electrical infrastructure
  • Fully remote culture with a globally distributed, international team
  • In order to ensure that everyone has time to rest and recharge, we offer Flexible paid time off
  • This position offers a great deal of flexibility, responsibility, and opportunity for growth for the right candidate
  • We always use the latest version of everything: PHP 7.4, NGINX, Ubuntu 20.04, Linux containers, Google Cloud and more, so you’ll be able to work with a bunch of exciting technologies and use them every day!

Kinsta is proud to be an equal opportunity employer. We will not discriminate and we will take actions to ensure against discrimination in employment, recruitment, advertisements for employment, compensation, termination, promotions, and other conditions of employment against any employee or job applicant on the basis of race, color, gender, national origin, citizenship, age, religion, creed, disability, marital status, veteran’s status, sexual orientation, gender identity, gender expression, or any other status protected by the laws or regulations in the locations where we operate.

By applying to one of our positions, you agree to the processing of the submitted personal data in accordance with Kinsta's Privacy Policy, including the transfer of your data to the United States, which does not have a GDPR-equivalent data protection law.

El equipo motivado de Kinsta se dispersa por todo el mundo

¡Estás de suerte! Estamos buscando activamente más compañeros de trabajo talentosos y expertos en tecnología para que se unan a nuestro increíble equipo. Si estás dispuesto a aprender un montón de tecnologías emocionantes, en una empresa tecnológica innovadora en constante crecimiento, pónte en contacto con nosotros.

La vida en Kinsta

Nos divertimos mucho en la oficina y te invitamos a jugar al futbolín con nosotros. Pero también sabemos cuándo es hora de volver a trabajar y dedicarle la cantidad de tiempo que puede requerir un startup.

Esperamos que todos sean honestos y sinceros con sus ideas y contribuciones. Día a día, nos desafiamos mutuamente para elevar constantemente la barra, fomentamos el pensamiento no convencional para lograr avances innovadores, y estamos apasionadamente comprometidos con la superación de nuestros objetivos.

Estamos buscando personas que puedan tomar la iniciativa y aportar ideas en cualquier parte de la empresa. Promovemos el aprendizaje continuo en un ambiente de trabajo flexible.

Lo que ofrecemos

Entorno de trabajo remoto

Presupuesto de gastos remotos

Retiro anual de Kinsta

Salario base competitivo

Vacaciones remuneradas

Vacaciones flexibles para que puedas descansar y recargar energías

Presupuesto de formación para apoyarle en su desarrollo profesional

Cómo revisamos y seleccionamos los recién llegados

Persona sentada en una silla usando un laptop

Aplicas a una de nuestras posiciones abiertas

Una persona frente a una cámara de pie

Podríamos pedirle que complete una breve evaluación (un video o un test)

Dos personas cogidas de la mano

Le invitamos a una primera llamada de RR. HH., para que nos conozcamos

Persona durante un examen

Le invitamos a una o dos rondas de entrevistas técnicas más profundas con el director de contrataciones y el equipo

Persona que recibe un regalo

Si ha pasado con éxito todas las rondas de entrevistas, recibirá una oferta de nuestra parte

Persona revisando un documento en papel con una lupa

Una vez que haya aceptado nuestra oferta, tendrá que pasar un control de antecedentes

Persona que da la mano con un fondo brillante

¡Bienvenido a bordo!

Otras ofertas de empleo