Technical Support Engineer - Monday-Friday, 12am-8am UTC

Kinsta est un fournisseur d'hébergement WordPress infogéré haut de gamme conçu pour tous les types d'entreprises, petites ou grandes. Nous sommes les premiers à utiliser exclusivement la plateforme Google Cloud en utilisant un système de conteneur isolé. Nous croyons qu'une disponibilité constante et une expérience utilisateur exceptionnelle sont indispensables. C'est pourquoi nous utilisons toujours les derniers logiciels et la technologie la plus avancée pour alimenter notre infrastructure.

Emplacement
Remote
Engagement
Full-time Remote

Kinsta is a modern cloud hosting company focused on WordPress hosting. We run our services on cutting edge technology and we are proud of the level of support we offer to our customers. Our talented and motivated team is scattered across the globe with team members hailing from every continent but Antarctica! We're constantly on the lookout for great talent to join our awesome team. If you’d like to become part of the Kinsta family, hit apply!

Our client base is growing steadily and we’re looking for a competent Support Engineer with exceptional communication and technical skills who can provide enterprise level technical support to our customers via our live chat support system.

Support at Kinsta is not an afterthought; it is part of the Kinsta DNA and culture to provide world-class support to our customers.

As a Kinsta Support Engineer you will:

  • Take ownership of issues reported by customers and see problems through to resolution.
  • Research, troubleshoot, and identify solutions to resolve customer issues.
  • Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
  • Provide prompt and accurate feedback to customers.
  • Crave knowledge and continue to hone and improve your own technical and non-technical skills.

  • This role's shift need is Monday to Friday, 12am-8am UTC (our team uses UTC for scheduling).

Requirements

  • The ideal Kinsta Support Engineer is technically knowledgeable, upbeat, professional, curious, and self-motivated.
  • Excellent support is one of the cornerstones of our business, and we have the best support team in the business. Our clients have come to expect industry-leading support and it's our pleasure to deliver that to them. As a result, we're extremely careful about adding new Support Engineers to our team.
  • We hire Support Engineers with a variety of different backgrounds and expertise - some of us are Linux systems administrators, others have previously worked as WordPress developers, while others are technically-knowledgeable internet generalists who have mastered the art of customer service. The underlying shared background amongst us all is our passion for serving our customers.

All of our Support Engineers must meet the following core requirements:

  • Completely fluent in English with excellent written communication skills.
  • Capable of thriving in a fast-paced and occasionally stressful environment interacting with multiple clients simultaneously while maintaining a professional and friendly tone.
  • A strong understanding of and experience with the following technologies: Linux, NGINX, MySQL/MariaDB, PHP, DNS, CDN, and caching (object and page).
  • Familiar with WordPress: database structure, file/directory structure, wp-config.php directives, and other common WordPress topics. Experience with WP-CLI preferred.
  • Consummate professionalism: we're a distributed team and we expect you to act like the professional we know you are. That means being a member of the Kinsta team requires excellent communication, rock-solid reliability, and the drive to bring your best effort to bear on your work every single day.
  • While a portion of our Support Team’s work certainly involves WordPress itself, our Scope of Support is centered around the LEMP stack as well as our hosting platform and environment. For this reason, system administration skills will take center stage during the majority of a Support Engineer’s daily activities.

Bonus points:

  • Completely fluent in a second language. Languages we're currently targeting include: Dutch, French, German, Italian, Japanese, Portuguese, and Spanish. If you are fluent in one of these languages or one not listed, please highlight this information when you apply!
  • Prior experience working with customers over live chat in a technical role in a fast-paced environment - particularly experience providing live support for web hosting built on a LEMP stack

Benefits:

  • This is a fully remote role. Our Support Engineers can work from anywhere with reliable broadband internet access and electrical infrastructure
  • Fully remote culture with a globally distributed, international team
  • In order to ensure that everyone has time to rest and recharge, we offer Flexible paid time off
  • This position offers a great deal of flexibility, responsibility, and opportunity for growth for the right candidate
  • We always use the latest version of everything: PHP 7.4, NGINX, Ubuntu 20.04, Linux containers, Google Cloud and more, so you’ll be able to work with a bunch of exciting technologies and use them every day!

Kinsta is proud to be an equal opportunity employer. We will not discriminate and we will take actions to ensure against discrimination in employment, recruitment, advertisements for employment, compensation, termination, promotions, and other conditions of employment against any employee or job applicant on the basis of race, color, gender, national origin, citizenship, age, religion, creed, disability, marital status, veteran’s status, sexual orientation, gender identity, gender expression, or any other status protected by the laws or regulations in the locations where we operate.

By applying to one of our positions, you agree to the processing of the submitted personal data in accordance with Kinsta's Privacy Policy, including the transfer of your data to the United States, which does not have a GDPR-equivalent data protection law.

L'équipe motivée de Kinsta est dispersée à travers le monde

Vous êtes chanceux ! Nous sommes activement à la recherche des collègues les plus talentueux et technophiles pour rejoindre notre formidable équipe. Si vous souhaitez apprendre un tas de nouvelles technologies passionnantes dans une entreprise innovante et en pleine croissance, alors contactez-nous.

La vie chez Kinsta

Nous avons beaucoup de plaisir au bureau et vous êtes invités à essayer et battre notre record actuel de tour de scooter. Mais nous savons également quand il est temps de fermer les écoutilles et fournir le temps et le travail qu'une startup peut parfois exiger.

Nous nous attendons à ce que tout le monde soit honnête et franc avec ses idées et ses contributions. Au jour le jour, nous nous mettons au défi de relever constamment la barre, d'encourager la pensée non conventionnelle pour réaliser des percées novatrices et nous sommes passionnément engagés à dépasser nos objectifs.

Nous recherchons des personnes capables de prendre l'initiative et d'apporter des idées n'importe où dans l'entreprise. Nous favorisons l'apprentissage continu dans un environnement de travail flexible.

Ce que nous offrons

Environnement de travail à distance

Budget de dépense à distance

Retraite annuelle de Kinsta

Salaire de base compétitif

Congés payés

Des congés flexibles pour que vous puissiez vous reposer et vous ressourcer

Un budget de formation pour vous soutenir dans votre développement de carrière

Comment nous examinons et sélectionnons les nouveaux arrivants

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Vous postulez pour l'un de nos postes ouverts

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Nous pouvons vous demander de remplir une courte évaluation (une vidéo ou un test)

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Nous vous invitons à un premier appel RH, afin que nous puissions faire connaissance

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Nous vous invitons à une ou deux séries d'entretiens plus approfondis et plus techniques avec le responsable du recrutement et l'équipe

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Si vous avez passé avec succès tous les cycles d'entretiens, vous recevrez une offre de notre part

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Une fois que vous aurez accepté notre offre, vous devrez vous soumettre à une vérification de vos antécédents

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Bienvenue à bord !

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