{"id":64849,"date":"2025-05-05T20:33:43","date_gmt":"2025-05-05T11:33:43","guid":{"rendered":"https:\/\/kinsta.com\/jp\/?p=64849&preview=true&preview_id=64849"},"modified":"2025-05-06T21:42:16","modified_gmt":"2025-05-06T12:42:16","slug":"ai-vs-human-customer-service","status":"publish","type":"post","link":"https:\/\/kinsta.com\/jp\/blog\/ai-vs-human-customer-service\/","title":{"rendered":"\u3010\u8abf\u67fb\u30c7\u30fc\u30bf\u516c\u958b\u3011\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u306b\u304a\u3051\u308bAI\u4f9d\u5b58\u306e\u61f8\u5ff5"},"content":{"rendered":"

\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u306b\u304a\u3051\u308bAI\u306e\u5c0e\u5165\u306b\u95a2\u3057\u3066\u3001\u5168\u7c73\u306e\u6d88\u8cbb\u80051,011\u4eba\u3092\u5bfe\u8c61\u306b\u3057\u305f\u30aa\u30f3\u30e9\u30a4\u30f3\u30a2\u30f3\u30b1\u30fc\u30c8\u8abf\u67fb\u3092\u884c\u3063\u305f\u7d50\u679c\u3001\u4f01\u696d\u306b\u3088\u308bAI\u306e\u5c0e\u5165\u304c\u6025\u901f\u306b\u9032\u3080\u4e2d\u3001\u7c73\u56fd\u306e\u307b\u3068\u3093\u3069\u306e\u6d88\u8cbb\u8005\u304c\u751f\u8eab\u306e\u30b9\u30bf\u30c3\u30d5\u306b\u3088\u308b\u30b5\u30dd\u30fc\u30c8\u3092\u671b\u3093\u3067\u3044\u308b\u3053\u3068\u304c\u308f\u304b\u308a\u307e\u3057\u305f\u3002\u307e\u305f\u3001AI\u306b\u3088\u308b\u30b5\u30dd\u30fc\u30c8\u304c\u539f\u56e0\u3067\u30b5\u30fc\u30d3\u30b9\u3092\u89e3\u7d04\u3059\u308b\u4eba\u3082\u591a\u304f\u3044\u308b\u3088\u3046\u3067\u3059\u3002<\/p>\n

\u4f01\u696d\u306eAI\u306e\u5c0e\u5165\u306f\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u306e\u6539\u5584\u3067\u306f\u306a\u304f\u3001\u30b3\u30b9\u30c8\u524a\u6e1b\u304c\u76ee\u7684\u3067\u3042\u308b\u3068\u5e83\u304f\u8a8d\u8b58\u3055\u308c\u3066\u3044\u308b\u305f\u3081\u3001\u7d50\u679c\u3068\u3057\u3066\u9867\u5ba2\u306e\u4fe1\u983c\u3092\u5931\u3046\u53ef\u80fd\u6027\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n

\u3053\u306e\u7d50\u679c\u306f\u3001AI\u306e\u307f\u3092\u63a1\u7528\u3057\u305f\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u3092\u63d0\u4f9b\u3059\u308b\u4f01\u696d\u306b\u5bfe\u3057\u3066\u306e\u5370\u8c61\u3067\u3042\u308a\u3001\u6d88\u8cbb\u8005\u304cAI\u306e\u63a1\u7528\u81ea\u4f53\u3092\u5426\u5b9a\u7684\u306b\u6349\u3048\u3066\u3044\u308b\u308f\u3051\u3067\u306f\u3042\u308a\u307e\u305b\u3093\u3002<\/p>\n

AI\u3088\u308a\u3082\u751f\u8eab\u306e\u30b5\u30dd\u30fc\u30c8\u30b9\u30bf\u30c3\u30d5\u304c\u671b\u307e\u308c\u308b\u7406\u7531<\/h2>\n

\u6d88\u8cbb\u8005\u304cAI\u3088\u308a\u3082\u751f\u8eab\u306e\u30b9\u30bf\u30c3\u30d5\u306b\u3088\u308b\u30b5\u30dd\u30fc\u30c8\u3092\u597d\u3080\u7406\u7531\u306f\u3001\u3088\u308a\u78ba\u5b9f\u306b\u554f\u984c\u3092\u89e3\u6c7a\u3067\u304d\u308b\u3068\u3044\u3046\u70b9\u306b\u3042\u308a\u307e\u3059\u3002<\/p>\n

\u8907\u96d1\u306a\u554f\u984c\u3084\u8907\u6570\u306e\u8cea\u554f\u306b\u3064\u3044\u3066\u5c0b\u306d\u305f\u3044\u5834\u5408\u3001\u652f\u6255\u3044\u306b\u95a2\u3059\u308b\u554f\u3044\u5408\u308f\u305b\u3001\u6280\u8853\u7684\u306a\u554f\u984c\u306e\u89e3\u6c7a\u306b\u306f\u4eba\u9593\u306e\u30b9\u30bf\u30c3\u30d5\u306e\u65b9\u304c\u512a\u308c\u3066\u3044\u308b\u3068\u8003\u3048\u3089\u308c\u3066\u3044\u307e\u3059\u3002\u53e3\u8abf\u3084\u8a00\u8449\u306e\u7e70\u308a\u8fd4\u3057\u306b\u3088\u3063\u3066\u3001AI\u306b\u3088\u308b\u5bfe\u5fdc\u3067\u3042\u308b\u3053\u3068\u306f\u5bb9\u6613\u306b\u898b\u629c\u304b\u308c\u3066\u3057\u307e\u3044\u307e\u3059\u3002<\/p>\n

AI\u306f\u57fa\u672c\u7684\u3067\u53cd\u5fa9\u7684\u306a\u4f5c\u696d\u306b\u306f\u9577\u3051\u3066\u3044\u307e\u3059\u304c\u3001\u8907\u96d1\u3067\u3088\u308a\u91cd\u5927\u306a\u554f\u984c\u306e\u30b5\u30dd\u30fc\u30c8\u3084\u89e3\u6c7a\u306f\u56f0\u96e3\u3067\u3059\u3002<\/p>\n

\u4f01\u696d\u306f\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u306b\u304a\u3051\u308b\u751f\u8eab\u306e\u30b9\u30bf\u30c3\u30d5\u306e\u5fc5\u8981\u6027\u3092\u7121\u8996\u3059\u308b\u3053\u3068\u306f\u3067\u304d\u307e\u305b\u3093\u3002AI\u3078\u306e\u4f9d\u5b58\u306f\u3001\u6d88\u8cbb\u8005\u3084\u9867\u5ba2\u306e\u4fe1\u983c\u3092\u5931\u3046\u30ea\u30b9\u30af\u304c\u4f34\u3044\u307e\u3059\u3002\u7af6\u4e89\u529b\u3068\u4e8b\u696d\u306e\u6210\u9577\u3092\u7dad\u6301\u3059\u308b\u306b\u306f\u3001\u4eba\u9593\u306b\u3088\u308b\u30b5\u30dd\u30fc\u30c8\u3092\u91cd\u8996\u3059\u308b\u3053\u3068\u304c\u91cd\u8981\u3067\u3059\u3002<\/p>\n

\u4ee5\u4e0b\u306f\u5177\u4f53\u7684\u306a\u4eca\u56de\u306e\u30a2\u30f3\u30b1\u30fc\u30c8\u7d50\u679c\u306e\u96c6\u8a08\u3067\u3059\u3002<\/p>\n\n\n\n\n\n\n\n\n\n\n\n\n\n
AI\u3088\u308a\u3082\u751f\u8eab\u306e\u30b9\u30bf\u30c3\u30d5\u3068\u306e\u5bfe\u8a71\u3092\u597d\u3080\u250093.4<\/strong>\uff05<\/td>\n<\/tr>\n
AI\u306b\u3088\u308b\u81ea\u52d5\u5fdc\u7b54\u30b5\u30dd\u30fc\u30c8\u3067\u8907\u96d1\u306a\u554f\u984c\u3092\u89e3\u6c7a\u3059\u308b\u306e\u306b\u82e6\u52b4\u3057\u305f\u3053\u3068\u304c\u3042\u308b\u250071.0\uff05<\/strong><\/td>\n<\/tr>\n
\u751f\u8eab\u306e\u30b9\u30bf\u30c3\u30d5\u306e\u65b9\u304c\u554f\u984c\u3092\u7d20\u65e9\u304f\u89e3\u6c7a\u3057\u3066\u304f\u308c\u308b\u3068\u601d\u3046\u250078.3%<\/strong><\/td>\n<\/tr>\n
\u751f\u8eab\u306e\u30b9\u30bf\u30c3\u30d5\u306e\u65b9\u304cAI\u3088\u308a\u3082\u6b63\u78ba\u3060\u250084.0%<\/strong><\/td>\n<\/tr>\n
AI\u306f\u30b5\u30fc\u30d3\u30b9\u5411\u4e0a\u3067\u306f\u306a\u304f\u30b3\u30b9\u30c8\u524a\u6e1b\u306e\u76ee\u7684\u3067\u4f7f\u7528\u3055\u308c\u3066\u3044\u308b\u3068\u601d\u3046\u250080.6%<\/strong><\/td>\n<\/tr>\n
\u4f01\u696d\u306f\u5e38\u306b\u751f\u8eab\u306e\u30b9\u30bf\u30c3\u30d5\u306b\u3088\u308b\u30b5\u30dd\u30fc\u30c8\u3092\u63d0\u4f9b\u3059\u308b\u3079\u304d\u250088.8%<\/strong><\/td>\n<\/tr>\n
AI\u304c\u751f\u8eab\u306e\u30b5\u30dd\u30fc\u30c8\u30b9\u30bf\u30c3\u30d5\u306b\u53d6\u3063\u3066\u4ee3\u308f\u308b\u3053\u3068\u306f\u4e0d\u53ef\u80fd\u3060\u3068\u601d\u3046\u250062.7%<\/strong><\/td>\n<\/tr>\n
\u751f\u8eab\u306e\u30b9\u30bf\u30c3\u30d5\u3068AI\u306f\u7c21\u5358\u306b\u533a\u5225\u304c\u3064\u304f\u250051.4\uff05<\/strong><\/td>\n<\/tr>\n
AI\u306e\u63a1\u7528\u306b\u3088\u3063\u3066\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u306e\u8cea\u304c\u4e0b\u304c\u3063\u3066\u3044\u308b\u3068\u601d\u3046\u250041.4%<\/strong><\/td>\n<\/tr>\n
AI\u3067\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u3092\u63d0\u4f9b\u3059\u308b\u30b5\u30fc\u30d3\u30b9\u306f\u5229\u7528\u3057\u305f\u304f\u306a\u3044\u250049.6%<\/strong><\/td>\n<\/tr>\n
\u751f\u8eab\u306e\u30b9\u30bf\u30c3\u30d5\u306b\u3088\u308b\u30b5\u30dd\u30fc\u30c8\u3092\u53d7\u3051\u3089\u308c\u308b\u8ffd\u52a0\u6599\u91d1\u3092\u652f\u6255\u3063\u3066\u3082\u826f\u3044\u250041.5%<\/strong><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

\u3053\u306e\u3088\u3046\u306a\u7d50\u679c\u304b\u3089\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u306b\u95a2\u3057\u3066\u306f\u591a\u304f\u306e\u4eba\u304c\u751f\u8eab\u306e\u30b9\u30bf\u30c3\u30d5\u3092\u4fe1\u983c\u3057\u3066\u3044\u308b\u3053\u3068\u304c\u308f\u304b\u308a\u307e\u3059\u3002Kinsta\u3067\u306f\u3001\u6700\u65b0\u6280\u8853\u3092\u5e38\u306b\u8a55\u4fa1\u3059\u308b\u4e00\u65b9\u3067\u3001\u4eba\u9593\u306e\u30b9\u30bf\u30c3\u30d5\u306b\u3088\u308b\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u306e\u63d0\u4f9b\u3092\u91cd\u8996\u3057\u3066\u3044\u307e\u3059\u3002\u5171\u611f\u3084\u660e\u78ba\u3055\u3001\u4fe1\u983c\u306f\u4eba\u3068\u4eba\u3068\u306e\u4f1a\u8a71\u304b\u3089\u751f\u307e\u308c\u308b\u3053\u3068\u306f\u8a00\u3046\u307e\u3067\u3082\u3042\u308a\u307e\u305b\u3093\u3002<\/p>\n

Kinsta\u306f\u3001\u512a\u308c\u305f\u30b5\u30dd\u30fc\u30c8\u306e\u63d0\u4f9b\u306b\u3053\u3060\u308f\u308a\u3001\u7d4c\u9a13\u8c4a\u5bcc\u306a\u30a8\u30f3\u30b8\u30cb\u30a2\u3084\u958b\u767a\u8005\u306e\u307f\u3067\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u3092\u69cb\u6210\u3057\u300124\u6642\u9593365\u65e5\u4f53\u5236<\/a>\u3067\u304a\u5ba2\u69d8\u306b\u5bfe\u5fdc\u3057\u3066\u3044\u307e\u3059\u3002\u3053\u306e\u7d50\u679c\u3001\u4e16\u754c\u7684\u30ec\u30d3\u30e5\u30fc\u30b5\u30a4\u30c8\u3067\u3042\u308bTrustPilot\u3068G2\u3067\u306f\u3001\u5e73\u57474.8\/5\u306e\u8a55\u4fa1\u3092\u53d7\u3051\u3066\u3044\u307e\u3059\u3002<\/p>\n

18\u6b73\u4ee5\u4e0a\u306e\u7c73\u56fd\u306e\u6d88\u8cbb\u80051,011\u540d<\/strong>\u3092\u5bfe\u8c61\u3068\u3057\u305f\u3053\u306e\u30aa\u30f3\u30e9\u30a4\u30f3\u30a2\u30f3\u30b1\u30fc\u30c8\u8abf\u67fb\u306f\u3001Kinsta\u306b\u4ee3\u308f\u308a\u3001Propeller Insights\u793e\u304c2025\u5e742\u670827\u65e5\u301c3\u670810\u65e5\u306b\u5b9f\u65bd\u3055\u308c\u305f\u3082\u306e\u3067\u3059\u3002\u8abf\u67fb\u306e\u56de\u7b54\u306f\u3001\u5e74\u9f62\u30fb\u6027\u5225\u30fb\u5730\u57df\u30fb\u4eba\u7a2e\u30fb\u6c11\u65cf\u306e\u70b9\u3067\u3001\u7c73\u56fd\u4eba\u53e3\u5168\u4f53\u3092\u5168\u56fd\u7684\u306b\u4ee3\u8868\u3059\u308b\u3088\u3046\u306b\u8abf\u6574\u3055\u308c\u3066\u3044\u307e\u3059\u3002\u30b5\u30f3\u30d7\u30ea\u30f3\u30b0\u8aa4\u5dee\u306e\u6700\u5927\u5e45\u306f\u00b13%\u30dd\u30a4\u30f3\u30c8\u3067\u3001\u4fe1\u983c\u6c34\u6e96\u306f95%\u3067\u3059\u3002<\/p>\n

Kinsta\u3068\u306f<\/h2>\n

Kinsta\u306f2013\u5e74\u306b\u8a2d\u7acb\u3055\u308c\u3001\u696d\u754c\u3067\u6025\u6210\u9577\u3092\u9042\u3052\u3066\u3044\u308b\u30af\u30e9\u30a6\u30c9\u30b5\u30fc\u30d0\u30fc\u3067\u3059\u3002Google Cloud\u3092\u72ec\u5360\u63a1\u7528\u3057\u305f\u6700\u521d\u306e\u30b5\u30fc\u30d0\u30fc\u3067\u3082\u3042\u308a\u3001Google Cloud\u306e\u30d7\u30ec\u30df\u30a2\u30e0\u30c6\u30a3\u30a2\u30cd\u30c3\u30c8\u30ef\u30fc\u30af\u3092\u5229\u7528\u3057\u3001\u6771\u4eac\u30fb\u5927\u962a\u306e2\u62e0\u70b9\u3092\u542b\u3080\u4e16\u754c27\u7b87\u6240\u306e\u30c7\u30fc\u30bf\u30bb\u30f3\u30bf\u30fc\u3092\u30b5\u30dd\u30fc\u30c8\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n

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