Pre-sales questions

How to Install Cloudflare on Your WordPress Site

Cloudflare is a company that provides content delivery network (CDN), DNS, DDoS protection, and security services. They have become very well known in the web performance industry …

How to Load Your WordPress Site Over a Reverse Proxy

A reverse proxy can be used to load a WordPress site from a subdirectory while a completely separate site loads at the root domain. A reverse …

Can I transfer billing to my client?

Not at the moment, however, we are currently working on a feature to allow this.

What Features Do You Offer for Developers?

Since we’re a company founded by real developers, meant for real developers, we offer the following feature set to make your life easier: Nginx PHP 5.6, …

Do you offer reseller or white labeled plans?

We do not at the moment, however, we do have an affiliate program.

What is your SLA?

You can find our complete SLA here. Related Articles Why We Don’t Offer Phone Support How Do I Submit a Support Ticket?

Do you offer discounts if I prepay in advance?

Yes, we do. Please see our pricing page and you’ll be able to tell how much you’ll save by prepaying a year in advance. If you …

Do You Offer Direct Database Access?

Yes, we do offer direct database access as well as the ability to manipulate databases with tools like phpMyAdmin, HeidiSQL, Sequel Pro, and MySQL Workbench. We support …

Do you offer SFTP?

Yes, we do. Please see this article on how to connect with our servers using it.

Do you allow adult sites?

Sorry, we do not. If it’s a gray area like a photography website with tasteful nudity please get in touch with us and we’ll review to …

What are your hours of operation for sales?

You will receive email replies to your inquiry typically within a couple hours or less Monday thru Friday during normal business hours for both the US …

Do you have a status page?

Yes, we do. You can find it here showing operational status for all data centers.