Pre-sales questions

Do you Offer SSL Support?

Yes, we provide free SSL support for all of our clients without any additional costs, both for Let’s Encrypt and custom SSL certificates. Free SSL Support …

Do You Offer a CDN and/or Support Third Party Ones?

The performance of your WordPress sites has and always will remain one of the top priorities for us. Because of that, we have partnered up with KeyCDN, …

Can I Transfer the SSL Certificate That I’ve Purchased Elsewhere?

Yes, you can transfer the SSL certificate. These can typically be extracted from the cPanel directly or from the file manager. To add the certificate to …

Does Kinsta Support a SPDY CDN?

A SPDY CDN is no longer applicable for most people as most CDN providers and Kinsta now support the new HTTP/2 protocol. HTTP/2 has been shown to actually …

What Payment Methods Do You Accept?

We accept credit and debit cards with Visa, MasterCard, Discover, and American Express logos. We also accept Wire transfers for annual subscriptions. We do not accept …

Do You Provide Email Service?

We don’t provide email as a part of the hosting package, since we fully commit all of our resources to doing WordPress hosting. We always recommend …

Do You Provide Root Access?

No, we don’t provide root access. Full root access is a double edged sword: while it allows you to literally do whatever you want with the …

Do You Provide HHVM Hosting Support?

All our environments come with PHP 7 enabled by default but you can switch your site to HHVM in the MyKinsta dashboard. While we still offer …

Billing Cycle – When do You Charge my Card?

Your card will be charged for the amount of your monthly subscription each month on the same date that you signed up for the service. For …

Do You Offer Domain Registration?

Unfortunately, we don’t offer domain registration services for our customers. If you’re looking for a place to register your domain, check out places like Name.com, Google Domains, …