System status

All times are US/Pacific (PST)

June 19, 2018

MyKinsta Connectivity Issues

Resolved

Our hosting control panel, MyKinsta, is currently unavailable. Our Engineers are working on resolving this issue.

Updates

MyKinsta availability has been restored. If you continue to see any issues please contact support.

June 06, 2018

MyKinsta Analytics Data Loss

Resolved

Due to an outage at our upstream infrastructure provider, analytics data between the hours of 6 AM UTC on June 4, 2018 and 6 AM UTC on June 5, 2018 was lost and is not recoverable. This means that clients will see unusually low data reported in MyKinsta Analytics for the time period during which data was lost.

May 16, 2018

Google Cloud US (Eastern Region) Networking Issue

Resolved

Google Compute Engine networking in us-east4 region is currently experiencing issues which is resulting in network packet loss. Google is currently working on identifying and resolving the problem (Incident #18004).

Updates

May 16, 7:35 pm

Mitigation work is currently underway by Google’s Engineering Team.

May 16, 8:00 pm

The issue with Google Cloud’s networking should now be resolved for Kinsta clients. Thank you for your patience.

April 27, 2018

Service Disruption at London Datacenter

Resolved

A limited number of site containers in the London data center cannot be reached. This is causing downtime for affected sites. Our Engineers are working with Google Cloud support to restore connectivity to the affected site containers.

Updates

Service has been restored to all affected sites.

April 11, 2018

MyKinsta Connectivity Issues

Resolved

MyKinsta is experiencing connectivity issues. We are currently working on identifying and resolving the problem.

Updates

April 11, 8:37 pm

We have restored the connection. Thank you for your patience.

February 23, 2018

MyKinsta Connectivity Issues

Resolved

MyKinsta is experiencing connectivity issues. We are currently working on identifying and resolving the problem.

Updates

February 23, 10:45 pm

We have deployed a fix to restore connection. Thank you for your patience.

February 21, 2018

Ticket Support System Experiencing Disruption

Resolved

Intercom, our ticket support and live chat system is currently down (status). They are working to resolve this and it should be back up soon.

Updates

February 21, 1:48 pm

They have identified the issues and everything is back up. They are monitoring the situation. Thank you for your patience.

February 14, 2018

MyKinsta planned maintenance

Resolved

We are performing planned maintenance on the servers powering the my.kinsta.com control panel, we expect brief, intermittent connectivity issues.

Updates

The upgrade process has finished and everything should be working as usual, thank you for your patience.

December 13, 2017

MyKinsta Connectivity Issues

Resolved

Some users have reported MyKinsta connectivity issues, we’re working on identifying and resolving the problem.

Updates

December 13, 1:00 pm

We have deployed a fix to restore connection. Thank you for your patience.

December 05, 2017

Google Cloud EU Based VM Instance Issue

Resolved

Our engineers are investigating the issue.

Updates

December 5, 1:24 pm

All sites impacted should be back online. We’re deploying a fix on all of our infrastructure to avoid the same situation in the future. We apologize for the inconvenience.

October 17, 2017

MyKinsta Planned Maintenance

Resolved

On Wednesday morning (10/18) at 1 AM PDT (8am UTC, 10 am CET, 4am EDT) we’ll be performing planned maintenance on the MyKinsta dashboard. There may be a brief period of downtime while this is patched. This will not impact your hosted sites.

Updates

October 18, 2:00 am

We have finished the update of the MyKinsta service, it is fully accessible again. We apologize for the delay.

October 02, 2017

Connectivity to MyKinsta Dashboard

Resolved

Some of you may be experiencing issues accessing your MyKinsta dashboard. Our team is aware of the problem and should have it resolved soon.

Updates

October 2, 8:50 am

MyKinsta is now back online.