System status

April 11, 2018

MyKinsta Connectivity Issues

Resolved

MyKinsta is experiencing connectivity issues. We are currently working on identifying and resolving the problem.

Updates

April 11, 8:37 pm

We have restored the connection. Thank you for your patience.

February 23, 2018

MyKinsta Connectivity Issues

Resolved

MyKinsta is experiencing connectivity issues. We are currently working on identifying and resolving the problem.

Updates

February 23, 10:45 pm

We have deployed a fix to restore connection. Thank you for your patience.

February 21, 2018

Ticket Support System Experiencing Disruption

Resolved

Intercom, our ticket support and live chat system is currently down (status). They are working to resolve this and it should be back up soon.

Updates

February 21, 1:48 pm

They have identified the issues and everything is back up. They are monitoring the situation. Thank you for your patience.

February 14, 2018

MyKinsta planned maintenance

Resolved

We are performing planned maintenance on the servers powering the my.kinsta.com control panel, we expect brief, intermittent connectivity issues.

Updates

The upgrade process has finished and everything should be working as usual, thank you for your patience.

December 13, 2017

MyKinsta Connectivity Issues

Resolved

Some users have reported MyKinsta connectivity issues, we’re working on identifying and resolving the problem.

Updates

December 13, 1:00 pm

We have deployed a fix to restore connection. Thank you for your patience.

December 05, 2017

Google Cloud EU Based VM Instance Issue

Resolved

Our engineers are investigating the issue.

Updates

December 5, 1:24 pm

All sites impacted should be back online. We’re deploying a fix on all of our infrastructure to avoid the same situation in the future. We apologize for the inconvenience.

October 17, 2017

MyKinsta Planned Maintenance

Resolved

On Wednesday morning (10/18) at 1 AM PDT (8am UTC, 10 am CET, 4am EDT) we’ll be performing planned maintenance on the MyKinsta dashboard. There may be a brief period of downtime while this is patched. This will not impact your hosted sites.

Updates

October 18, 2:00 am

We have finished the update of the MyKinsta service, it is fully accessible again. We apologize for the delay.

October 02, 2017

Connectivity to MyKinsta Dashboard

Resolved

Some of you may be experiencing issues accessing your MyKinsta dashboard. Our team is aware of the problem and should have it resolved soon.

Updates

October 2, 8:50 am

MyKinsta is now back online.

July 18, 2017

EU Host Machine Disk Issue

Resolved

One of our host machine’s disk got corrupted. To ensure the consistency of the MySQL data we have to manually run file system checks which, given the size of our clusters, unfortunately, takes time.

Updates

All sites should be back online. We’re deploying a fix on all of our infrastructure to avoid the same situation in the future.

June 29, 2017

Load Balancer Planned Maintenance

Resolved

On Friday morning (6/30) at 1 AM PST, we will be performing planned maintenance on one of the load balancers in the US data center. We do not expect any downtime, however, there may be a brief period of increased latency during this process.

June 29, 2017

Load Balancer Connectivity Issue

Resolved

There was a load balancer connectivity issue in the US datacenter that lasted a few minutes. This issue affected many of your sites. All sites are back online.

June 28, 2017

Intermittent Issues on Host Machines Due to Kernel Bug

Resolved

Our Skylake and newest 4.10 kernel line machines are running into a kernel bug that is causing intermittent issues. We’ve initiated the process of live migrating sites away from these machines, however, you may experience a brief period of downtime during the process.

We apologize for the inconvenience and are working to resolve this as fast as possible.