Support Engineer
Kinsta er en premium administreret WordPress hostingudbyder, designet til alle typer af virksomheder, små som store. Vi er de første, som udelukkende drives af Google Cloud Platform, samtidig med brug af et isoleret opbevaringssystem. Vi mener, at konstant tilgængelighed og en fremragende brugeroplevelse er et must. Derfor bruger vi altid den nyeste software og mest avancerede teknologi til at drive vores infrastruktur.
- Beliggenhed
- Remote
- Forpligtigelse
- Full-time Remote
Kinsta is one of the top-managed WordPress hosting companies, with a growing club of 120,000+ businesses including startups, universities and Fortune 500 firms. We're motivated by excellent quality, and proud to have received a 97% satisfaction rating from our customers.
That's because, to us, each day is a chance to grow. As a team, we continuously inspire each other to learn new and better ways to make an impact. We own our jobs proudly - our leaders don't hold our hands, but they're in our corner whenever we ask for help - and our environment is flexible and remote-first.
As our new Support Engineer, you'll use your technical knowledge, curiosity, and eloquence to provide world-class technical support to our customers through our live chat system. Reporting to the Support Manager, you will join the beating heart of Kinsta - a team embodying our DNA and desire to provide industry-leading support.
This role's shift needs are 2 PM—10 PM UTC (our team uses UTC for scheduling).
What You Will Do:
- Take ownership of issues reported by customers and see problems through to resolution.
- Research, troubleshoot, and identify solutions to resolve customer issues.
- Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
- Provide prompt and accurate feedback to customers.
- Crave knowledge and continue to hone and improve your own technical and non-technical skills.
What You Bring To The Role:
- You are completely fluent in English with excellent written communication skills.
- Great customer service skills with online customer service experience.
Bonus Points If You:
- Have experience with the following technologies: Linux, NGINX, MySQL/MariaDB, PHP, DNS, CDN, and caching (object and page).
- Have an understanding of WordPress: database structure, file/directory structure, wp-config.php directives, and other common WordPress topics. Experience with WP-CLI is preferable.
- Are comfortable navigating within a command line environment, including file management, reading and interpreting server logs, and attention to detail with command line syntax.
- Have familiarity with Cloudflare, Buildpacks, Dockerfiles, third-party Git repository services (such as GitHub, GitLab, and Bitbucket), npm, or Composer is beneficial.
Our Benefits:
- Annual remote expense budget.
- Flexible PTO.
- Paid parental leave.
- Annual professional development budget: available after one year with Kinsta.
- Sabbatical: available after three years with Kinsta (and every three years thereafter).
- Location-specific healthcare benefits (includes vision and dental) for employees hired in the USA, UK, and Hungary.
- Pension plan for employees hired in the UK, and 401k contributions for employees hired in the USA
Kinsta is proud to be an equal opportunity employer. We will not discriminate and we will take actions to ensure against discrimination in employment, recruitment, advertisements for employment, compensation, termination, promotions, and other conditions of employment against any employee or job applicant on the basis of race, color, gender, national origin, citizenship, age, religion, creed, disability, marital status, veteran’s status, sexual orientation, gender identity, gender expression, or any other status protected by the laws or regulations in the locations where we operate.
By applying to one of our positions, you agree to the processing of the submitted personal data in accordance with Kinsta's Privacy Policy, including the transfer of your data to the United States.
#LI-Remote, #IHSRemote
Kinstas motiverede team er spredt over hele kloden
Fleksibiliteten til at arbejde fra hvor som helst fremmer motivation og balance mellem arbejde og privatliv, hvilket giver teammedlemmerne mulighed for at skræddersy deres miljøer til maksimal produktivitet og tilfredshed. At være et fjerntliggende første firma giver os også mulighed for at trække på en pulje af internationale talenter, hvilket sikrer, at vores søgen efter overlegne hostingtjenester drives frem af bidrag fra kun de mest exceptionelle individer.
Livet hos Kinsta
Kinsta er et sjovt og indbydende sted, hvor vores teammedlemmer forbinder sig med hinanden omkring de ting, de elsker: rejser, lære nye sprog, læsning, familie, kæledyr og meget mere. Kinsta er også et sted, hvor der udføres kvalitetsarbejde.
Vi forventer, at alle er ærlige og ligefremme med deres ideer og bidrag. Dag-til-dag udfordrer vi hinanden til konstant at hæve overliggeren, tilskynde til ukonventionel tænkning for at opnå innovative gennembrud og er lidenskabeligt forpligtet til at overgå vores mål.
Vi søger folk, som kan tage et initiativ og bidrage med ideer overalt i virksomheden. Vi fremmer vedvarende læring i et fleksibelt arbejdsmiljø.
Hvad vi tilbyder
- Distance arbejdsmiljø
- Fjernudgiftsbudget
- Konkurrencedygtig grundløn
- Betalte ferier
- Fleksibel PTO, så du kan hvile og genoplade
- Uddannelsesbudget til at støtte dig i din karriereudvikling
Hvordan vi bedømmer og udvælger nytilkomne
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Du ansøger om en af vores ledige stillinger
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Vi beder dig muligvis om at gennemføre en kort opgave (en video eller en test)
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Vi inviterer dig til et indledende HR-opkald, så vi kan lære hinanden at kende
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Vi inviterer dig til en eller to runder med mere dybdegående, tekniske interviews med ansættelseslederen og teamet
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Hvis du har bestået alle interviewrunder, modtager du et tilbud fra os
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Når du har accepteret vores tilbud, skal du bestå en baggrundskontrol
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Velkommen om bord!
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