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Account Manager

Kinsta er en premium administreret WordPress hostingudbyder, designet til alle typer af virksomheder, små som store. Vi er de første, som udelukkende drives af Google Cloud Platform, samtidig med brug af et isoleret opbevaringssystem. Vi mener, at konstant tilgængelighed og en fremragende brugeroplevelse er et must. Derfor bruger vi altid den nyeste software og mest avancerede teknologi til at drive vores infrastruktur.

Beliggenhed
Remote
Forpligtigelse
Full-time Remote

Kinsta is a modern cloud hosting company, with a growing club of 25,000+ customers including startups, universities and Fortune 500 firms. We're motivated by excellent quality, and proud to have received a 97% satisfaction rating from our customers. 

That's because, to us, each day is a chance to grow. As a team, we continuously inspire each other to learn new and better ways to make an impact. We own our jobs proudly - our leaders don't hold our hands, but they're in our corner whenever we ask for help - and our environment is flexible and remote-first.

We are looking for a motivated Account Manager in the Asia-Pacific region who will be responsible for managing existing client accounts and generating additional revenue by working with customers on upselling, cross-selling, and retention. This is a post-sale, client-facing role, and the Account Manager is a quota-carrying contributor.

Account managers will work with a dedicated group of clients (known as their book of business) for the entirety of the client's time at Kinsta to help achieve the client’s goals and represent Kinsta in non-technical support customer interactions. Account managers are also tasked with retaining the client’s business and growing these accounts through upsells and cross-sells. 

An ideal candidate is someone who is proactive and has a knack for building relationships. Also, someone who is tech-savvy, process-driven, and loves the thrill of seeking out additional revenue and closing deals!

What You Will Do:

  • Own and manage a book of business
  • Serve as the day-to-day point of contact for clients, maintain client satisfaction, handle account upsells/cross-sells, and help clients strategize on getting the most from Kinsta’s offerings.
  • Identify the health and overall satisfaction of each account in your book of business in order to pinpoint at-risk clients and improve retention rates.
  • Spearhead a process-driven sales approach to seek additional revenue opportunities within your book of business
  • Become a specialist on Kinsta’s service and solutions, the benefits they provide, and their value to our customers.
  • Become knowledgeable about the market competition in order to retain and upsell clients.
  • Coordinate with internal Departments to resolve problems and provide service.
  • Maintain strong relationships with your book of business, including regular account reviews and communication to ensure they are deriving maximum value.
  • Develop growth strategies to increase your book of business 
  • Provide timely and accurate deal updates to management and executives on a regular basis. Identify product and process improvements through conversations with clients
  • Assist other Account Managers daily to achieve team quota success.
  • Meet (or exceed!) revenue and retention targets.
  • Build, maintain, and close pipeline to consistently exceed quota.
  • Meet or exceed all of your daily and monthly Key Performance Indicators (KPIs)
  • Position our company's capabilities and value proposition to resolve customer concerns or objections around Kinsta’s services.
  • Maintain accurate, up-to-date information on customers and deals within HubSpot CRM.
  • Make effective and efficient use of our sales engineers to educate customers and help them make informed buying decisions.

What You Bring To The Role:

  • A minimum of 2-3 years of previous SaaS Sales or Account Management experience
  • Proven ability to juggle multiple account management projects at a time while maintaining sharp attention to detail.
  • Experience up-selling, cross-selling and renegotiation contracts 
  • Tech-savvy, with a strong interest in technology.
  • Near-native proficiency in English and exceptional writing skills.
  • Exceptional communication and interpersonal skills.

Bonus if you have:

  • Prior knowledge of the hosting industry. 

Our Benefits:

  • Flexible and remote-first environment.
  • Annual remote expense budget.
  • Flexible PTO.
  • Paid parental leave.
  • Annual professional development budget: available after one year with Kinsta.
  • Sabbatical: available after three years with Kinsta (and every three years thereafter).
  • Location-specific healthcare benefits (includes vision and dental) for employees hired in the USA, UK and Hungary.
  • Pension plan for employees hired in the UK, and 401k contributions for employees hired in the USA.

Kinsta is proud to be an equal opportunity employer. We will not discriminate and we will take actions to ensure against discrimination in employment, recruitment, advertisements for employment, compensation, termination, promotions, and other conditions of employment against any employee or job applicant on the basis of race, color, gender, national origin, citizenship, age, religion, creed, disability, marital status, veteran’s status, sexual orientation, gender identity, gender expression, or any other status protected by the laws or regulations in the locations where we operate.

By applying to one of our positions, you agree to the processing of the submitted personal data in accordance with Kinsta's Privacy Policy, including the transfer of your data to the United States.

#LI-Remote, #IHSRemote

Kinstas motiverede team er spredt over hele kloden

Fleksibiliteten til at arbejde fra hvor som helst fremmer motivation og balance mellem arbejde og privatliv, hvilket giver teammedlemmerne mulighed for at skræddersy deres miljøer til maksimal produktivitet og tilfredshed. At være et fjerntliggende første firma giver os også mulighed for at trække på en pulje af internationale talenter, hvilket sikrer, at vores søgen efter overlegne hostingtjenester drives frem af bidrag fra kun de mest exceptionelle individer.

Livet hos Kinsta

Kinsta er et sjovt og indbydende sted, hvor vores teammedlemmer forbinder sig med hinanden omkring de ting, de elsker: rejser, lære nye sprog, læsning, familie, kæledyr og meget mere. Kinsta er også et sted, hvor der udføres kvalitetsarbejde.

Vi forventer, at alle er ærlige og ligefremme med deres ideer og bidrag. Dag-til-dag udfordrer vi hinanden til konstant at hæve overliggeren, tilskynde til ukonventionel tænkning for at opnå innovative gennembrud og er lidenskabeligt forpligtet til at overgå vores mål.

Vi søger folk, som kan tage et initiativ og bidrage med ideer overalt i virksomheden. Vi fremmer vedvarende læring i et fleksibelt arbejdsmiljø.

Hvad vi tilbyder

  • Distance arbejdsmiljø
  • Fjernudgiftsbudget
  • Konkurrencedygtig grundløn
  • Betalte ferier
  • Fleksibel PTO, så du kan hvile og genoplade
  • Uddannelsesbudget til at støtte dig i din karriereudvikling

Hvordan vi bedømmer og udvælger nytilkomne

  1. Du ansøger om en af vores ledige stillinger

  2. Vi beder dig muligvis om at gennemføre en kort opgave (en video eller en test)

  3. Vi inviterer dig til et indledende HR-opkald, så vi kan lære hinanden at kende

  4. Vi inviterer dig til en eller to runder med mere dybdegående, tekniske interviews med ansættelseslederen og teamet

  5. Hvis du har bestået alle interviewrunder, modtager du et tilbud fra os

  6. Når du har accepteret vores tilbud, skal du bestå en baggrundskontrol

  7. Velkommen om bord!

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