Kinsta Reviews

Almost all hosts claim to have fanatical support, but many of them don’t live up to the hype. With Kinsta, you get the best of the best. Their support team is available via chat 24/7, right from your admin area. And you’ll get the friendliest, most helpful WordPress experts you’ve ever talked to.

We’ve tried out all of the major managed WordPress services over the last 10 years and Kinsta’s support system is the best we’ve ever seen, hands down. Most hosts only allow you to file tickets, some let you do live chat, rarely does anyone offer phone support (but there is no point in phone support)... but there is not another managed WordPress host out there that offers tier 1 engineer support as the default. Usually, long gaps of time will go by as they escalate your problem up the engineering seniority list. With Kinsta, you get the actual engineer who is going to fix your problem 100% of the time. Simply unbeatable and unheard of.

The best part is their service though. At first I was a little leery about leaving behind my 24/7 phone support at WPE. However, the chat support at Kinsta is even better, and has revolutionized my perceptions about how to offer spectacular support these days. Responses are fast, always professional and friendly, and ALWAYS extremely knowledgeable.

I also can’t think of one support event that didn’t meet my expectations. Since I see all the support tickets, I’ve noticed they even try to help my staff in areas out of the Kinsta scope. They deal with dumb questions in a professional manner.

Their support team is generally very helpful and have dug in with me to solve obscure issues. In total, I manage about 70 websites across multiple accounts with varied account types and I can say that I get the same response when I ask a question on a 2-site plan as I do when I ask a similar question from a 40-site plan.

In the algorithm centric world we live in, speed matters. After a number of before/after tests between Kinsta and other hosts, Kinsta produced the fastest page load times. And not just by a few percentage points, without touching anything, the average WordPress site increased page speed by 53%.

The BEST thing about Kinsta is that it has more than doubled our site speed. Our site was quite fast before moving, and we already had many of the premium optimizations on plugin/software level in place. I don´t know of anyone that can beat the server level speed optimization that Kinsta has! (Maybe unless you have your own servers.) We actually DE-ACTIVATED all our optimization plugins, caching etc. and our site is more than 50% faster.

Switching to Kinsta turned out to be the best decision we’ve ever made when it comes to our website infrastructure. We saw a 60% drop in server response times, faster delivery of our pages, and nearly 100% uptime. The most insane part of it all was that this came at nearly 40% lower cost than the previous host.

Blazing Fast! 40+ Plugins [Heavy duty ones, including ecom] - 2.5MB Size, with lots of pixel tracking codes, Plenty of images and it loads less than 2.5 seconds, and I am on their very basic plan. All my previous providers failed miserably. Kinsta Made Growth Possible!

We host 150+ sites with Kinsta. Previously, we’ve hosted with WP Engine, WebSynthesis (now gone), Dreamhost, Bluehost, etc. At the time, Dreamhost was faster than Bluehost. WebSynthesis was faster than Dreamhost. WP Engine was significantly faster than WebSynthesis. And Kinsta blew WP Engine out of the water. We speed tested every site before and after the WP Engine transfer. Out of 100+ sites (at the time), WP Engine won just one of them (and by less than 2 hundredths of a second). In some cases, Kinsta won by 6 seconds! It was mind-boggling.

If you have problematic high traffic sites like us, you’ll love their migration service -- they took care of everything and even identified some problem plugins that had been installed by former members of our team. I would have spent hours on the migration due to the size without their help.

Migration of the site over to these guys is a complete simple breeze, they do it all once you send them the site details, although if you are not sure they are on hand to assist you anyway via the online message box in the admin area of your dashboard.

The free migration I received was the first time a host migrated a site and got all the little details correct, not forgetting things, etc. and they were incredibly friendly and patient.

We´ve had hands-off migration with Kinsta, and it´s been frictionless! Much easier than anticipated, and they follow up on every step.

My experience with migrations has been excellent - I didn’t wait days for this to happen - migrations happened within a few hours. When I tried to migrate sites myself and there were errors, I received instant emails from support suggesting the issues I should look at. Extremely helpful!