Technical Support Engineer - Thursday-Sunday 1am-11am UTC

Kinsta är en exceptionell webbhost för WordPress designad för alla typer av företag, stora som små. Vi är de första som drivs exklusivt av Google Cloud Platform genom att använda ett isolerat förvaringssystem. Vi anser att konstant tillgänglighet och en utmärkt användarupplevelse är ett måste. Det är därför som vi alltid använder den senaste mjukvaran och den mest avancerade teknologin för att stärka vår infrastruktur.

Plats
Remote
Engagemang
Full-time Remote

Kinsta is a modern cloud hosting company focused on WordPress hosting. We run our services on cutting edge technology and we are proud of the level of support we offer to our customers. Our talented and motivated team is scattered across the globe with team members hailing from every continent but Antarctica! We're constantly on the lookout for great talent to join our awesome team. If you’d like to become part of the Kinsta family, hit apply!

Our client base is growing steadily and we’re looking for a competent Support Engineer with exceptional communication and technical skills who can provide enterprise level technical support to our customers via our live chat support system.

Support at Kinsta is not an afterthought; it is part of the Kinsta DNA and culture to provide world-class support to our customers.

As a Kinsta Support Engineer you will:

  • Take ownership of issues reported by customers and see problems through to resolution.
  • Research, troubleshoot, and identify solutions to resolve customer issues.
  • Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
  • Provide prompt and accurate feedback to customers.
  • Crave knowledge and continue to hone and improve your own technical and non-technical skills.

  • This role's shift need is Thursday to Sunday, 1am-11am UTC (our team uses UTC for scheduling).

Requirements

  • The ideal Kinsta Support Engineer is technically knowledgeable, upbeat, professional, curious, and self-motivated.
  • Excellent support is one of the cornerstones of our business, and we have the best support team in the business. Our clients have come to expect industry-leading support and it's our pleasure to deliver that to them. As a result, we're extremely careful about adding new Support Engineers to our team.
  • We hire Support Engineers with a variety of different backgrounds and expertise - some of us are Linux systems administrators, others have previously worked as WordPress developers, while others are technically-knowledgeable internet generalists who have mastered the art of customer service. The underlying shared background amongst us all is our passion for serving our customers.

All of our Support Engineers must meet the following core requirements:

  • Completely fluent in English with excellent written communication skills.
  • Capable of thriving in a fast-paced and occasionally stressful environment interacting with multiple clients simultaneously while maintaining a professional and friendly tone.
  • A strong understanding of and experience with the following technologies: Linux, NGINX, MySQL/MariaDB, PHP, DNS, CDN, and caching (object and page).
  • Familiar with WordPress: database structure, file/directory structure, wp-config.php directives, and other common WordPress topics. Experience with WP-CLI preferred.
  • Consummate professionalism: we're a distributed team and we expect you to act like the professional we know you are. That means being a member of the Kinsta team requires excellent communication, rock-solid reliability, and the drive to bring your best effort to bear on your work every single day.
  • While a portion of our Support Team’s work certainly involves WordPress itself, our Scope of Support is centered around the LEMP stack as well as our hosting platform and environment. For this reason, system administration skills will take center stage during the majority of a Support Engineer’s daily activities.

Bonus points:

  • Completely fluent in a second language. Languages we're currently targeting include: Dutch, French, German, Italian, Japanese, Portuguese, and Spanish. If you are fluent in one of these languages or one not listed, please highlight this information when you apply!
  • Prior experience working with customers over live chat in a technical role in a fast-paced environment - particularly experience providing live support for web hosting built on a LEMP stack

Benefits:

  • This is a fully remote role. Our Support Engineers can work from anywhere with reliable broadband internet access and electrical infrastructure
  • Fully remote culture with a globally distributed, international team
  • In order to ensure that everyone has time to rest and recharge, we offer Flexible paid time off
  • This position offers a great deal of flexibility, responsibility, and opportunity for growth for the right candidate
  • We always use the latest version of everything: PHP 7.4, NGINX, Ubuntu 20.04, Linux containers, Google Cloud and more, so you’ll be able to work with a bunch of exciting technologies and use them every day!

Kinsta is proud to be an equal opportunity employer. We will not discriminate and we will take actions to ensure against discrimination in employment, recruitment, advertisements for employment, compensation, termination, promotions, and other conditions of employment against any employee or job applicant on the basis of race, color, gender, national origin, citizenship, age, religion, creed, disability, marital status, veteran’s status, sexual orientation, gender identity, gender expression, or any other status protected by the laws or regulations in the locations where we operate.

By applying to one of our positions, you agree to the processing of the submitted personal data in accordance with Kinsta's Privacy Policy, including the transfer of your data to the United States, which does not have a GDPR-equivalent data protection law.

Kinstas motiverade team finns utspritt över hela jordklotet

Du har tur! Vi letar ständigt efter mer begåvade och tekniskt kunniga medarbetare som vill ansluta sig till vårt grymma team. Om du är villig att lära dig en massa spännande ny teknik på ett innovativt och växande teknikföretag, vänligen kontakta oss.

Livet på Kinsta

Vi har massor av skoj på kontoret och du är välkommen att försöka slå vårt nuvarande skoter-varvrekord. Men vi vet också när det är dags att vara redo och lägga ner mängden tid och arbete som ett nystartat företag ibland kan kräva.

Vi förväntar oss att alla ska vara ärliga och rättframma med sina idéer och bidrag. Vi utmanar varandra dagligen att ständigt höja ribban, uppmuntra okonventionellt tänkande för att uppnå innovativa genombrott, och är passionerat engagerade i att överträffa våra mål.

Vi söker efter människor som kan ta initiativ och bidra med idéer varsomhelst i företaget. Vi främjar kontinuerligt lärande i en flexibel arbetsmiljö.

Vad vi erbjuder

Avlägsen arbetsmiljö

Budget för fjärr-kostnad

Kinstas årliga tillflyktsort

Konkurrenskraftig baslön

Betalda semestrar

Flexibel PTO så att du kan vila och ladda

Utbildningsbudget för att stödja dig i din karriärsutveckling

Hur vi bedömer och väljer ut nykomlingar

Person som sitter på en stol och använder en laptop

Du ansöker till en av våra lediga positioner

En person som är vänd mot en stående kamera

Vi kanske ber dig att slutföra en kort utvärdering (en video eller ett test)

Två personer som håller hand

Vi bjuder in dig till ett inledande HR-samtal, så att vi kan lära känna varandra

Person under en undersökning

Vi bjuder in dig till en eller två rundor av mer djupgående, tekniska intervjuer med den anställande chefen och teamet

Person som får en present

Om du har klarat alla intervjurundor med lyckat resultat får du ett erbjudande från oss

En person som kontrollerar ett pappersdokument med ett förstoringsglas

Så fort du har accepterat vårt erbjudande, kommer du att behöva genomgå en bakgrundskontroll

En person som skakar hand med gnistrande bakgrund

Välkommen ombord!

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