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Account Manager

Kinsta é um provedor de hospedagem gerenciado premium de WordPress projetado para todos os tipos de negócios, pequenos ou grandes. Nós somos os primeiros a ser alimentados exclusivamente pela Google Cloud Platform enquanto utilizamos um sistema de isolado. Acreditamos que a disponibilidade constante e uma excelente experiência de usuário são indispensáveis. É por isso que sempre utilizamos o software mais recente e a tecnologia mais avançada para alimentar nossa infraestrutura.

Localização
Remote
Compromisso
Full-time Remote

Kinsta is a modern cloud hosting company, with a growing club of 25,000+ customers including startups, universities and Fortune 500 firms. We're motivated by excellent quality, and proud to have received a 97% satisfaction rating from our customers. 

That's because, to us, each day is a chance to grow. As a team, we continuously inspire each other to learn new and better ways to make an impact. We own our jobs proudly - our leaders don't hold our hands, but they're in our corner whenever we ask for help - and our environment is flexible and remote-first.

We are looking for a motivated Account Manager in the Asia-Pacific region who will be responsible for managing existing client accounts and generating additional revenue by working with customers on upselling, cross-selling, and retention. This is a post-sale, client-facing role, and the Account Manager is a quota-carrying contributor.

Account managers will work with a dedicated group of clients (known as their book of business) for the entirety of the client's time at Kinsta to help achieve the client’s goals and represent Kinsta in non-technical support customer interactions. Account managers are also tasked with retaining the client’s business and growing these accounts through upsells and cross-sells. 

An ideal candidate is someone who is proactive and has a knack for building relationships. Also, someone who is tech-savvy, process-driven, and loves the thrill of seeking out additional revenue and closing deals!

What You Will Do:

  • Own and manage a book of business
  • Serve as the day-to-day point of contact for clients, maintain client satisfaction, handle account upsells/cross-sells, and help clients strategize on getting the most from Kinsta’s offerings.
  • Identify the health and overall satisfaction of each account in your book of business in order to pinpoint at-risk clients and improve retention rates.
  • Spearhead a process-driven sales approach to seek additional revenue opportunities within your book of business
  • Become a specialist on Kinsta’s service and solutions, the benefits they provide, and their value to our customers.
  • Become knowledgeable about the market competition in order to retain and upsell clients.
  • Coordinate with internal Departments to resolve problems and provide service.
  • Maintain strong relationships with your book of business, including regular account reviews and communication to ensure they are deriving maximum value.
  • Develop growth strategies to increase your book of business 
  • Provide timely and accurate deal updates to management and executives on a regular basis. Identify product and process improvements through conversations with clients
  • Assist other Account Managers daily to achieve team quota success.
  • Meet (or exceed!) revenue and retention targets.
  • Build, maintain, and close pipeline to consistently exceed quota.
  • Meet or exceed all of your daily and monthly Key Performance Indicators (KPIs)
  • Position our company's capabilities and value proposition to resolve customer concerns or objections around Kinsta’s services.
  • Maintain accurate, up-to-date information on customers and deals within HubSpot CRM.
  • Make effective and efficient use of our sales engineers to educate customers and help them make informed buying decisions.

What You Bring To The Role:

  • A minimum of 2-3 years of previous SaaS Sales or Account Management experience
  • Proven ability to juggle multiple account management projects at a time while maintaining sharp attention to detail.
  • Experience up-selling, cross-selling and renegotiation contracts 
  • Tech-savvy, with a strong interest in technology.
  • Near-native proficiency in English and exceptional writing skills.
  • Exceptional communication and interpersonal skills.

Bonus if you have:

  • Prior knowledge of the hosting industry. 

Our Benefits:

  • Flexible and remote-first environment.
  • Annual remote expense budget.
  • Flexible PTO.
  • Paid parental leave.
  • Annual professional development budget: available after one year with Kinsta.
  • Sabbatical: available after three years with Kinsta (and every three years thereafter).
  • Location-specific healthcare benefits (includes vision and dental) for employees hired in the USA, UK and Hungary.
  • Pension plan for employees hired in the UK, and 401k contributions for employees hired in the USA.

Kinsta is proud to be an equal opportunity employer. We will not discriminate and we will take actions to ensure against discrimination in employment, recruitment, advertisements for employment, compensation, termination, promotions, and other conditions of employment against any employee or job applicant on the basis of race, color, gender, national origin, citizenship, age, religion, creed, disability, marital status, veteran’s status, sexual orientation, gender identity, gender expression, or any other status protected by the laws or regulations in the locations where we operate.

By applying to one of our positions, you agree to the processing of the submitted personal data in accordance with Kinsta's Privacy Policy, including the transfer of your data to the United States.

#LI-Remote, #IHSRemote

A grande equipe da Kinsta está espalhada pelo mundo todo

A flexibilidade para trabalhar de qualquer lugar alimenta a motivação e o equilíbrio entre trabalho e vida pessoal, permitindo que os membros da equipe ajustem seus ambientes para alcançar a máxima produtividade e satisfação. Ser uma empresa prioritariamente remota também nos permite contar com um grupo de talentos internacionais, garantindo que nossa busca por serviços de hospedagem superiores seja impulsionada pelas contribuições apenas dos indivíduos mais excepcionais.

A vida na Kinsta

Kinsta é um lugar divertido e acolhedor onde os membros de nossa equipe se conectam uns com os outros em torno das coisas que amam: viajar, aprender novos idiomas, ler, família, animais de estimação, e muito mais. Kinsta é também um lugar onde o trabalho de qualidade é feito.

Esperamos que todos sejam honestos e francos com suas idéias e contribuições. Diariamente, desafiamos uns aos outros a elevar constantemente o nível, incentivamos o pensamento não convencional para alcançar avanços inovadores e estamos apaixonadamente comprometidos em superar nossos objetivos.

Estamos à procura de pessoas que podem tomar a iniciativa e contribuir com idéias em qualquer lugar da empresa. Promovemos o aprendizado contínuo em um ambiente de trabalho flexível.

O que oferecemos

  • Ambiente de trabalho remoto
  • Orçamento de despesas remoto
  • Base de salário competitivo
  • Férias pagas
  • Férias flexíveis para que você possa descansar e recarregar as energias
  • Orçamento de treinamento para apoiá-lo no desenvolvimento de sua carreira

Como analisamos e selecionamos os recém-chegados

  1. Você se candidata a uma de nossas posições abertas

  2. Podemos solicitar que você faça uma breve avaliação (um vídeo ou um teste)

  3. Convidamos você para uma chamada inicial com o RH, para que possamos nos conhecer melhor

  4. Convidamos você para uma ou duas rodadas de entrevistas técnicas mais aprofundadas com o gerente de contratação e a equipe

  5. Se você tiver passado com sucesso em todas as entrevistas, receberá uma oferta nossa

  6. Depois de aceitar nossa oferta, você terá que passar por uma checagem de antecedentes

  7. Seja bem-vindo a bordo!

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