Account Manager
Kinstaは、小規模から大規模まであらゆる種類の事業を後押しするWordPress専用マネージドクラウドサーバーを提供しています。個々に隔離したコンテナシステムとGoogle Cloudを基盤に利用した世界初のサービスです。私たちは、安定した可用性と優れたユーザーエクスペリエンスを提供することは、もはや必須要件であると考えています。そのため、最新のソフトウェアと市場を代表する最も高度な技術の数々を導入しインフラストラクチャの強化に努めています。
- 場所
- Remote
- 業務形態
- Full-time Remote
Kinsta is a modern cloud hosting company, with a growing club of 25,000+ customers including startups, universities and Fortune 500 firms. We're motivated by excellent quality, and proud to have received a 97% satisfaction rating from our customers.
That's because, to us, each day is a chance to grow. As a team, we continuously inspire each other to learn new and better ways to make an impact. We own our jobs proudly - our leaders don't hold our hands, but they're in our corner whenever we ask for help - and our environment is flexible and remote-first.
We are looking for a motivated Account Manager in the Asia-Pacific region who will be responsible for managing existing client accounts and generating additional revenue by working with customers on upselling, cross-selling, and retention. This is a post-sale, client-facing role, and the Account Manager is a quota-carrying contributor.
Account managers will work with a dedicated group of clients (known as their book of business) for the entirety of the client's time at Kinsta to help achieve the client’s goals and represent Kinsta in non-technical support customer interactions. Account managers are also tasked with retaining the client’s business and growing these accounts through upsells and cross-sells.
An ideal candidate is someone who is proactive and has a knack for building relationships. Also, someone who is tech-savvy, process-driven, and loves the thrill of seeking out additional revenue and closing deals!
What You Will Do:
- Own and manage a book of business
- Serve as the day-to-day point of contact for clients, maintain client satisfaction, handle account upsells/cross-sells, and help clients strategize on getting the most from Kinsta’s offerings.
- Identify the health and overall satisfaction of each account in your book of business in order to pinpoint at-risk clients and improve retention rates.
- Spearhead a process-driven sales approach to seek additional revenue opportunities within your book of business
- Become a specialist on Kinsta’s service and solutions, the benefits they provide, and their value to our customers.
- Become knowledgeable about the market competition in order to retain and upsell clients.
- Coordinate with internal Departments to resolve problems and provide service.
- Maintain strong relationships with your book of business, including regular account reviews and communication to ensure they are deriving maximum value.
- Develop growth strategies to increase your book of business
- Provide timely and accurate deal updates to management and executives on a regular basis. Identify product and process improvements through conversations with clients
- Assist other Account Managers daily to achieve team quota success.
- Meet (or exceed!) revenue and retention targets.
- Build, maintain, and close pipeline to consistently exceed quota.
- Meet or exceed all of your daily and monthly Key Performance Indicators (KPIs)
- Position our company's capabilities and value proposition to resolve customer concerns or objections around Kinsta’s services.
- Maintain accurate, up-to-date information on customers and deals within HubSpot CRM.
- Make effective and efficient use of our sales engineers to educate customers and help them make informed buying decisions.
What You Bring To The Role:
- A minimum of 2-3 years of previous SaaS Sales or Account Management experience
- Proven ability to juggle multiple account management projects at a time while maintaining sharp attention to detail.
- Experience up-selling, cross-selling and renegotiation contracts
- Tech-savvy, with a strong interest in technology.
- Near-native proficiency in English and exceptional writing skills.
- Exceptional communication and interpersonal skills.
Bonus if you have:
- Prior knowledge of the hosting industry.
Our Benefits:
- Flexible and remote-first environment.
- Annual remote expense budget.
- Flexible PTO.
- Paid parental leave.
- Annual professional development budget: available after one year with Kinsta.
- Sabbatical: available after three years with Kinsta (and every three years thereafter).
- Location-specific healthcare benefits (includes vision and dental) for employees hired in the USA, UK and Hungary.
- Pension plan for employees hired in the UK, and 401k contributions for employees hired in the USA.
Kinsta is proud to be an equal opportunity employer. We will not discriminate and we will take actions to ensure against discrimination in employment, recruitment, advertisements for employment, compensation, termination, promotions, and other conditions of employment against any employee or job applicant on the basis of race, color, gender, national origin, citizenship, age, religion, creed, disability, marital status, veteran’s status, sexual orientation, gender identity, gender expression, or any other status protected by the laws or regulations in the locations where we operate.
By applying to one of our positions, you agree to the processing of the submitted personal data in accordance with Kinsta's Privacy Policy, including the transfer of your data to the United States.
#LI-Remote, #IHSRemote
Kinstaの熱意溢れるスタッフは世界中に
どこからでも働ける柔軟性は、モチベーションとワークライフバランスを高め、チームメンバーによる生産性と満足度の最大化を図るのにうってつけです。また、リモートファーストの企業であることで、国際的に求人を出すことができ、優れたサーバーを追求する上で欠かせない優秀な人材との協調が可能になります。
Kinstaのある人生
Kinstaは、旅行、新しい言語学習、読書、家族、ペットなど、好きなことを中心にチームメンバーが互いにつながる、楽しく、皆を歓迎する企業です。また、Kinstaは質の高い仕事が成し遂げられるところでもあります。
私たちは、誰もが自分のアイデアや貢献に対して実直であることを期待しています。日常的に、常に水準を引き上げ、革新的なブレークスルーを達成するために、型にはまらない考え方を歓迎します。そして、目標を上回ることに情熱を傾け続けているのです。
主導権を握り、社内各所にアイデアをもたらすことのできる人材を探しています。柔軟な職場環境で、共に成長を続けませんか?






















待遇
- リモートワーク環境
- リモートワーク経費
- 魅力的な、他社に負けない基本給
- 有給休暇
- ゆっくり休めるフレキシブルな有給制度
- キャリアアップを応援する研修費
選考の流れ
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候補者に簡単な試験(ビデオまたはテスト)を受けてもらう場合がございます。
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ようこそ!