Technical Support Engineer - Thursday-Sunday 1am-11am UTC

Kinsta è un provider di servizi premium di hosting gestito per WordPress, progettato per ogni tipo di attività economica, piccola o grande che sia. Siamo i primi a sfruttare unicamente la potenza di Google Cloud Platform e usiamo un sistema di container isolati. Siamo convinti che la disponibilità costante e una fantastica user experience siano servizi imprescindibili: ecco perché ci serviamo del software più aggiornato e della tecnologia più avanzata per alimentare la nostra infrastruttura.

Full-time Remote

Kinsta is a modern cloud hosting company focused on WordPress hosting. We run our services on cutting edge technology and we are proud of the level of support we offer to our customers. Our talented and motivated team is scattered across the globe with team members hailing from every continent but Antarctica! We're constantly on the lookout for great talent to join our awesome team. If you’d like to become part of the Kinsta family, hit apply!

Our client base is growing steadily and we’re looking for a competent Support Engineer with exceptional communication and technical skills who can provide enterprise level technical support to our customers via our live chat support system.

Support at Kinsta is not an afterthought; it is part of the Kinsta DNA and culture to provide world-class support to our customers.

As a Kinsta Support Engineer you will:

  • Take ownership of issues reported by customers and see problems through to resolution.
  • Research, troubleshoot, and identify solutions to resolve customer issues.
  • Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
  • Provide prompt and accurate feedback to customers.
  • Crave knowledge and continue to hone and improve your own technical and non-technical skills.

  • This role's shift need is Thursday to Sunday, 1am-11am UTC (our team uses UTC for scheduling).


  • The ideal Kinsta Support Engineer is technically knowledgeable, upbeat, professional, curious, and self-motivated.
  • Excellent support is one of the cornerstones of our business, and we have the best support team in the business. Our clients have come to expect industry-leading support and it's our pleasure to deliver that to them. As a result, we're extremely careful about adding new Support Engineers to our team.
  • We hire Support Engineers with a variety of different backgrounds and expertise - some of us are Linux systems administrators, others have previously worked as WordPress developers, while others are technically-knowledgeable internet generalists who have mastered the art of customer service. The underlying shared background amongst us all is our passion for serving our customers.

All of our Support Engineers must meet the following core requirements:

  • Completely fluent in English with excellent written communication skills.
  • Capable of thriving in a fast-paced and occasionally stressful environment interacting with multiple clients simultaneously while maintaining a professional and friendly tone.
  • A strong understanding of and experience with the following technologies: Linux, NGINX, MySQL/MariaDB, PHP, DNS, CDN, and caching (object and page).
  • Familiar with WordPress: database structure, file/directory structure, wp-config.php directives, and other common WordPress topics. Experience with WP-CLI preferred.
  • Consummate professionalism: we're a distributed team and we expect you to act like the professional we know you are. That means being a member of the Kinsta team requires excellent communication, rock-solid reliability, and the drive to bring your best effort to bear on your work every single day.
  • While a portion of our Support Team’s work certainly involves WordPress itself, our Scope of Support is centered around the LEMP stack as well as our hosting platform and environment. For this reason, system administration skills will take center stage during the majority of a Support Engineer’s daily activities.

Bonus points:

  • Completely fluent in a second language. Languages we're currently targeting include: Dutch, French, German, Italian, Japanese, Portuguese, and Spanish. If you are fluent in one of these languages or one not listed, please highlight this information when you apply!
  • Prior experience working with customers over live chat in a technical role in a fast-paced environment - particularly experience providing live support for web hosting built on a LEMP stack


  • This is a fully remote role. Our Support Engineers can work from anywhere with reliable broadband internet access and electrical infrastructure
  • Fully remote culture with a globally distributed, international team
  • In order to ensure that everyone has time to rest and recharge, we offer Flexible paid time off
  • This position offers a great deal of flexibility, responsibility, and opportunity for growth for the right candidate
  • We always use the latest version of everything: PHP 7.4, NGINX, Ubuntu 20.04, Linux containers, Google Cloud and more, so you’ll be able to work with a bunch of exciting technologies and use them every day!

Kinsta is proud to be an equal opportunity employer. We will not discriminate and we will take actions to ensure against discrimination in employment, recruitment, advertisements for employment, compensation, termination, promotions, and other conditions of employment against any employee or job applicant on the basis of race, color, gender, national origin, citizenship, age, religion, creed, disability, marital status, veteran’s status, sexual orientation, gender identity, gender expression, or any other status protected by the laws or regulations in the locations where we operate.

By applying to one of our positions, you agree to the processing of the submitted personal data in accordance with Kinsta's Privacy Policy, including the transfer of your data to the United States, which does not have a GDPR-equivalent data protection law.

Il motivato team di Kinsta è distribuito in tutto il mondo

Sei fortunato! Stiamo cercando attivamente i più validi ed esperti collaboratori che vogliano unirsi al nostro eccezionale gruppo di lavoro. Se hai voglia di apprendere un sacco di entusiasmanti nuove tecnologie all'interno di un'azienda innovativa ed in pieno sviluppo, allora contattaci.

La vita da Kinsta

Ci divertiamo un sacco in ufficio e puoi unirti a noi per provare a battere il nostro attuale record di giro in scooter. Ma sappiamo anche quando è il momento di abbassare i boccaporti e mettere a disposizione il tempo e il lavoro che una startup può a volte richiedere.

Ci aspettiamo che tutti siano onesti e sinceri nelle loro idee e e nei loro contributi. Giorno dopo giorno, ci sfidiamo l'un l'altro a puntare più in alto, incoraggiamo il pensiero non convenzionale per raggiungere mete innovative, e ci impegniamo con passione a superare i nostri obiettivi.

Stiamo cercando persone in grado di prendere iniziative e fornire idee ovunque nell'azienda. Promuoviamo l'apprendimento continuo in un ambiente di lavoro flessibile.

Cosa offriamo

Ambiente di lavoro remoto

Budget di spesa remota

Ritrovo annuale di kinsta

Retribuzione di base competitiva

Ferie pagate

Ferie retribuite e flessibili, per goderti il meritato riposo

Budget per la formazione per sostenere i tuoi sviluppi di carriera

Come esaminiamo e selezioniamo i nuovi arrivati

Persona seduta su uno sgabello che utilizza un laptop

Ti candidi per una delle nostre posizioni disponibili

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Potremmo chiederti una breve valutazione (un video o un test)

Due persone che si danno la mano

Vi invitiamo ad una prima chiamata con le Risorse Umane, così da poterci conoscere meglio

Persona durante una prova

Vi invitiamo a uno o due colloqui tecnici più approfonditi con il responsabile delle assunzioni e il team

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Se avete superato con successo tutti i colloqui, riceverete un'offerta da parte nostra

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Una volta accettata la nostra offerta, dovrete superare un controllo di background

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Benvenuto a bordo!

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