Account Manager
Kinsta is een premium managed WordPress hosting provider ontworpen voor alle soorten bedrijven, klein of groot. Wij zijn de eerste die exclusief gebruik maken van het Google Cloud Platform in een geïsoleerd container systeem. Constante beschikbaarheid en een uitstekende gebruikerservaring is voor ons een must. Daarom maken wij altijd gebruik van de nieuwste software en de meest geavanceerde technologie voor onze infrastructuur.
- Locatie
- Remote
- Toewijding
- Full-time Remote
Kinsta is a modern cloud hosting company, with a growing club of 25,000+ customers including startups, universities and Fortune 500 firms. We're motivated by excellent quality, and proud to have received a 97% satisfaction rating from our customers.
That's because, to us, each day is a chance to grow. As a team, we continuously inspire each other to learn new and better ways to make an impact. We own our jobs proudly - our leaders don't hold our hands, but they're in our corner whenever we ask for help - and our environment is flexible and remote-first.
We are looking for a motivated Account Manager in the Asia-Pacific region who will be responsible for managing existing client accounts and generating additional revenue by working with customers on upselling, cross-selling, and retention. This is a post-sale, client-facing role, and the Account Manager is a quota-carrying contributor.
Account managers will work with a dedicated group of clients (known as their book of business) for the entirety of the client's time at Kinsta to help achieve the client’s goals and represent Kinsta in non-technical support customer interactions. Account managers are also tasked with retaining the client’s business and growing these accounts through upsells and cross-sells.
An ideal candidate is someone who is proactive and has a knack for building relationships. Also, someone who is tech-savvy, process-driven, and loves the thrill of seeking out additional revenue and closing deals!
What You Will Do:
- Own and manage a book of business
- Serve as the day-to-day point of contact for clients, maintain client satisfaction, handle account upsells/cross-sells, and help clients strategize on getting the most from Kinsta’s offerings.
- Identify the health and overall satisfaction of each account in your book of business in order to pinpoint at-risk clients and improve retention rates.
- Spearhead a process-driven sales approach to seek additional revenue opportunities within your book of business
- Become a specialist on Kinsta’s service and solutions, the benefits they provide, and their value to our customers.
- Become knowledgeable about the market competition in order to retain and upsell clients.
- Coordinate with internal Departments to resolve problems and provide service.
- Maintain strong relationships with your book of business, including regular account reviews and communication to ensure they are deriving maximum value.
- Develop growth strategies to increase your book of business
- Provide timely and accurate deal updates to management and executives on a regular basis. Identify product and process improvements through conversations with clients
- Assist other Account Managers daily to achieve team quota success.
- Meet (or exceed!) revenue and retention targets.
- Build, maintain, and close pipeline to consistently exceed quota.
- Meet or exceed all of your daily and monthly Key Performance Indicators (KPIs)
- Position our company's capabilities and value proposition to resolve customer concerns or objections around Kinsta’s services.
- Maintain accurate, up-to-date information on customers and deals within HubSpot CRM.
- Make effective and efficient use of our sales engineers to educate customers and help them make informed buying decisions.
What You Bring To The Role:
- A minimum of 2-3 years of previous SaaS Sales or Account Management experience
- Proven ability to juggle multiple account management projects at a time while maintaining sharp attention to detail.
- Experience up-selling, cross-selling and renegotiation contracts
- Tech-savvy, with a strong interest in technology.
- Near-native proficiency in English and exceptional writing skills.
- Exceptional communication and interpersonal skills.
Bonus if you have:
- Prior knowledge of the hosting industry.
Our Benefits:
- Flexible and remote-first environment.
- Annual remote expense budget.
- Flexible PTO.
- Paid parental leave.
- Annual professional development budget: available after one year with Kinsta.
- Sabbatical: available after three years with Kinsta (and every three years thereafter).
- Location-specific healthcare benefits (includes vision and dental) for employees hired in the USA, UK and Hungary.
- Pension plan for employees hired in the UK, and 401k contributions for employees hired in the USA.
Kinsta is proud to be an equal opportunity employer. We will not discriminate and we will take actions to ensure against discrimination in employment, recruitment, advertisements for employment, compensation, termination, promotions, and other conditions of employment against any employee or job applicant on the basis of race, color, gender, national origin, citizenship, age, religion, creed, disability, marital status, veteran’s status, sexual orientation, gender identity, gender expression, or any other status protected by the laws or regulations in the locations where we operate.
By applying to one of our positions, you agree to the processing of the submitted personal data in accordance with Kinsta's Privacy Policy, including the transfer of your data to the United States.
#LI-Remote, #IHSRemote
Kinsta’s gemotiveerde team is verspreid over de hele wereld
De flexibiliteit om overal te kunnen werken stimuleert de motivatie en de balans tussen werk en privéleven, waardoor teamleden hun omgeving kunnen afstemmen op maximale productiviteit en tevredenheid. Omdat we een "remote first" bedrijf zijn, kunnen we ook putten uit een pool van internationaal talent, waardoor we ervoor kunnen zorgen dat onze zoektocht naar superieure hostingdiensten wordt aangedreven door bijdragen van alleen de meest uitzonderlijke individuen.
Het dagelijks leven bij Kinsta
Kinsta is een leuke en gastvrije plek waar onze teamleden met elkaar in contact komen over de dingen waar ze van houden: reizen, nieuwe talen leren, lezen, familie, huisdieren en meer. Kinsta is ook een plek waar kwaliteitswerk wordt afgeleverd.
Wij verwachten van iedereen om eerlijk te zijn en naar voren te stappen met hun ideeën en toevoegingen. Elke dag dagen wij elkaar uit om de lat steeds hoger te leggen, moedigen wij elkaar aan om anders te denken om innovatieve doorbraken te realiseren en zijn wij gepassioneerd toegewijd aan het behalen en verbeteren van onze doelen.
We zijn op zoek naar mensen die het initiatief kunnen tonen en overal in het bedrijf ideeën kunnen inbrengen. We moedigen continu leren in een flexibele werkomgeving aan.






















Wat we bieden
- Remote werken
- Budget voor remote kosten
- Competitief startsalaris
- Betaalde vakanties
- Flexibel betaald verlof, zodat je kan uitrusten en opladen
- Budget voor cursussen om je te ondersteunen in je carrière-ontwikkeling
Hoe wij nieuwkomers selecteren en beoordelen
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Jij solliciteert voor één van onze open vacatures
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We kunnen je vragen en korte beoordeling uit te voeren (via video of een test)
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We nodigen je uit voor een eerste HR gesprek, zodat we elkaar kunnen leren kennen
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We nodigen je uit voor één of twee gespreksrondes met het team en de wervingsmanager voor meer details, en technische vragen
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Als je deze gespreksrondes succesvol doorloopt, krijg je van ons een aanbieding
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Zodra je onze aanbieding hebt geaccepteerd, moet je een achtergrond-check doorlopen
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Welkom aan boord!
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