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Migrations Engineer

Kinsta is a premium managed WordPress hosting provider designed for all types of businesses, small or large. We're the first to be exclusively powered by Google Cloud Platform while utilizing an isolated container system. We believe that constant availability and an outstanding user experience are a must. That’s why we always utilize the latest software and most advanced technology to power our infrastructure.

Location
Remote
Commitment
Full-time Remote

Kinsta is a modern cloud hosting company focused on WordPress hosting. We run our services on cutting-edge technology and we are proud of the level of support we offer to our customers. Our talented and motivated team is scattered across the globe with team members hailing from every continent but Antarctica! We're constantly on the lookout for great talent to join our awesome team. If you’d like to become part of the Kinsta family, hit apply!

Our client base is growing steadily and we’re looking for a competent WordPress Migrations Engineer with exceptional communication skills who can provide enterprise-level assistance to our customers by migrating their WordPress websites onto the Kinsta platform.

As a Kinsta Migrations Engineer you will:

  • Provide prompt and accurate migration assistance and support to customers keeping in mind that a customer’s migration experience is likely their first support-like interaction with Kinsta, and we want that experience to be glowing.
  • Review and confirm incoming migration requests have the correct and working login details, investigate for red flags (such as e-commerce, membership sites, etc.), and scheduling migrations.
  • Migrate customer WordPress sites onto the Kinsta platform utilizing proprietary scripts and workflows.
  • Take ownership of issues reported by customers as a result of a migration and see problems through to resolution.
  • Research, troubleshoot, and identify solutions to resolve customer issues.
  • Provide feedback regarding script and workflow errors, challenges, and feature requests.
  • Our current shift needs are the following: Monday to Friday, 4pm-12am UTC, and Monday to Friday, 5pm-1am UTC (our team uses UTC for scheduling purposes).

Requirements:

  • The ideal Kinsta Migrations Engineer is technically knowledgeable, upbeat, professional, curious, and self-motivated.
  • Excellent support is one of the cornerstones of our business. Our clients have come to expect industry-leading support and it's our pleasure to deliver that to them. As a result, we're pretty careful about adding new people to our team.
  • Our migrations service is often the first interaction a new customer has with our team, and we want to ensure their migrations experience is amazing!
  • We hire people with a variety of different areas of expertise - some of us are WordPress developers, others are Linux server gurus, while others are internet generalists who have mastered the art of customer service.

All of our Migrations Engineers must meet the following core requirements:

  • Completely fluent in English with excellent written communication skills.
  • Capable of thriving in a fast-paced and occasionally stressful environment interacting with multiple clients simultaneously while maintaining a professional and friendly tone.
  • Comfortable in a command line shell. While Migrations Engineers aren’t required to be sysadmins, our migrations team utilizes various bash scripts to perform WordPress site migrations.
  • A strong understanding of and experience with the following technologies: Linux, NGINX, MySQL/MariaDB, PHP, HTML, CSS, DNS, CDN, and caching (object and page).
  • Familiar with WordPress: database structure, file/directory structure, wp-config.php directives, and other common WordPress topics. Experience with WP-CLI advantageous.
  • Consummate professionalism: we're a distributed team and we expect you to act like the professional we know you are. That means being a member of the Kinsta team requires excellent communication, rock-solid reliability, and the drive to bring your best effort to bear on your work every single day.

Benefits:

  • Fully remote culture with a globally distributed, international team. You can work anywhere with appropriate internet access.
  • We always use the latest version of everything: PHP 8, NGINX, Ubuntu 20.04, Linux containers, Google Cloud and more, so you’ll be able to work with a bunch of exciting technologies and use them every day!
  • In order to ensure that everyone has time to rest and recharge, we offer Flexible Paid Time Off.
  • Our positions offer a great deal of opportunity to learn and grow with the company.

Kinsta is proud to be an equal opportunity employer. We will not discriminate and we will take actions to ensure against discrimination in employment, recruitment, advertisements for employment, compensation, termination, promotions, and other conditions of employment against any employee or job applicant on the basis of race, color, gender, national origin, citizenship, age, religion, creed, disability, marital status, veteran’s status, sexual orientation, gender identity, gender expression, or any other status protected by the laws or regulations in the locations where we operate.

By applying to one of our positions, you agree to the processing of the submitted personal data in accordance with Kinsta's Privacy Policy, including the transfer of your data to the United States, which does not have a GDPR-equivalent data protection law.

Kinsta's motivated team is scattered across the globe

You're in luck! We're actively looking for more talented and tech-savvy co-workers to join our awesome team. If you’re willing to learn a bunch of exciting new technologies at an innovative growing tech company, then please get in touch.

Life at Kinsta

We have plenty of fun at the office and you're welcome to try and beat our current scooter lap record. But we also know when it’s time to batten down the hatches and put in the amount of time and work a startup can sometimes require.

We expect everyone to be honest and forthright with their ideas and contributions. Day-to-day, we challenge each other to constantly raise the bar, encourage unconventional thinking to achieve innovative breakthroughs, and are passionately committed to surpassing our goals.

We're looking for people who can take the initiative and contribute ideas anywhere in the company. We promote continuous learning in a flexible work environment.

What we offer

Remote working environment

Remote expense budget

Kinsta annual retreat

Competitive base salary

Paid vacations

Flexible PTO so that you can rest and recharge

Training budget to support you in your career development

How we review and select newcomers

Person sitting on a stool using a laptop

You apply for one of our open positions

A persone facing a standing camera

We might ask you to complete a short assessment (a video or a test)

Two persons holding hands

We invite you to an initial HR call, so that we can get to know each other

Person during an examination

We invite you to one or two rounds of more in-depth, technical interviews with the hiring manager and the team

Person receiving a present

If you've successfully passed all interview rounds, you’ll receive an offer from us

Person checking a paper document with a magnifying glass

Once you've accepted our offer, you'll have to pass a background check

Person shaking hand with sparkling background

Welcome on board!

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