Kinsta Support

World-class support when you need it.
We’re here for you, 24/7/365.

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Support hours by language

  • English

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  • French

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  • German

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  • Italian

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  • Portuguese

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  • Spanish

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Available support by language (UTC)

24/7 live support

Get help when you need it, whether it’s 2am or 2pm. Connect with a support engineer in real-time.

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Knowledge base

Browse technical overviews, Kinsta and MyKinsta guides, and troubleshooting materials.

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Learn WordPress

Read our deep-dive guides into WordPress, ecommerce, marketing, and more.

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Kinsta blog

Get actionable tips and useful resources with in-depth WordPress tutorials and articles.

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Free updates

New features are regularly being shipped, based on customer requests. Discover the latest updates.

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Free migration

For a limited time, we’re offering unlimited free migrations from a select number of web hosts.

Migrate

World-Class Support

At Kinsta support WordPress knowledge is not an afterthought, it's our number one priority. Our team speaks WordPress fluently, has experience in troubleshooting, server maintenance, theme and plugin building and maintenance, contributing to WordPress core, and more!

Available 24/7

Our support engineers cover every time zone, working around the clock to assist our thousands of customers in over 120 countries. We deliver expert help at the scale you expect from a leading WordPress host.

Single-tier support

Whether you’re a blogger or Fortune 500 company, we treat every website as mission-critical. No matter what plan you’re on, you’ll get access to the same level of fast, friendly and expert support.

Get help fast

We offer support via an online messaging platform, which is always one click away in the MyKinsta dashboard. Our engineers provide immediate help, working with you to diagnose issues and provide specific recommendations.

Extending your team

Forget scripted replies or chatbots—only real engineers staff our support team. We don’t just troubleshoot when something goes wrong—we help with WordPress, migrations, and advice around optimizing your sites.

Proactive site monitoring

We check the status of all sites we host every 2 minutes. If your site goes down, the system notifies our engineers and they start immediately investigating the issue.

Kinsta support by the numbers

1min 27sec

Initial response time in Q3 2019. When you need help, we respond—fast.

39min

Average time to solve and close a support inquiry.

97%

Percentage of all support inquiries that are closed with the customer happy and satisfied. Your happiness is our number one priority.

“Almost all hosts claim to have fanatical support, but many of them don’t live up to the hype. With Kinsta, you get the best of the best. Their support team is available via chat 24/7, right from your admin area. And you’ll get the friendliest, most helpful WordPress experts you’ve ever talked to.”

Dave Warfel

Founder, wpsmackdown.com

Kinsta support is just a chat away

We provide 24/7 expert support exclusively via a fast and easy to use online messaging system that’s integrated into the MyKinsta dashboard. To connect with our support team, use the chat icon in the lower right-hand corner of MyKinsta at any time. You’ll always reach a knowledgeable engineer on the other end.

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Hassle-free migrations

All of our plans include one or more free premium migrations. We use scripts and SSH—not WordPress plugins—to ensure zero data is lost and there is minimal disruption to your site. Migrations are performed during weekdays.

Migrate today

Our support engineers are just a click away.

You’ll chat with a support engineer in real-time.

You’ll never have to repeat yourself.

All support tickets and conversations are easily accessible by our support team. This ensures anyone on our team can easily pick up where another left off.

You can share screenshots, links, code, snippets, and videos.

This ensures everyone is on the same page, helping our team diagnose your issue faster.

WordPress hosting features available with every plan

Get all the managed WordPress hosting tools you need to make development faster and your life easier.

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Convenient features

  • Easy-to-use site creation and migration request wizard.
  • WordPress-specific security rules.
  • Page caching performed by the server and tuned for WordPress.
  • Detailed analytics including bandwidth, CDN usage and insights, cache HIT and MISS ratio, and performance data.
  • Weekly automatic fine-tuning of MySQL databases.
  • Self-healing PHP that auto-restarts is PHP goes down for any reason.

Tools you will love

  • One-click Let’s Encrypt free SSL certificates, or install your own custom SSL certificates in the dashboard.
  • PHP version switching.
  • Purge site cache from the dashboard.
  • Option to add your own New Relic key to dive into further debugging and optimization on your site.
  • Search and replace tool for bulk site updates. (Ex. change HTTP URLs to HTTPS or update old shortcodes).
  • Multi-user permissions and roles which allow you to define access on both the site and company level.
  • Fine-tune full-page caching and free CDN integration with the Kinsta MU plugin.

Consistent, high-availability infrastructure

State of the art security

Our platform is built on Google Cloud Platform—a security model that protects the likes of Google Search and Gmail. We use Linux containers (LXC)—and LXD to orchestrate them—isolating hosting accounts and instances of WordPress. On top of all that, we have active and passive measures in place to stop malicious intent, DDoS attack detection, software-based restrictions, SSL support, and hardware firewalls.

Blazing fast performance

We only use the latest and best hosting technologies—Nginx, PHP 7.4, LXD software containers, MariaDB, and compute-optimized VMs—so your sites get auto-scaling and high availability fine-tuned for WordPress. We serve billions of bytes and page views every month with exceptional stability and uptime. Traffic surges, unexpected peaks—our servers are ready for anything you throw at them.

Peace of mind backups

All hosting plans include six types of backups. Schedule automated daily backups, run manual backups, and access downloadable backups and system-generated backups that run when important tasks are performed. Hourly and six-hourly backup add-ons are also available—essential for WooCommerce stores and sites with dynamic content. You’ll always find two weeks of backups in your MyKinsta dashboard.

Free hack fix guarantee

If your WordPress site is successfully compromised while hosted at Kinsta we’ll work with you to undo the damage. Our security guarantee includes a free inspection of your site and a deep scan of your files to identify any malware, repair of the core site files using a fresh install of WordPress, and the identification and removal of any infected plugins and themes.

Thousands of five-star ratings. And counting.

“With super-low problem-to-solution times and competence for days, we haven’t experienced support at this level from any company of any kind—including award winners like WP Engine and Apple. No kidding.”

Like what you see? Join Kinsta!

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