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At Kinsta support WordPress knowledge is not an afterthought, it's our number one priority. Our team speaks WordPress fluently, has experience in troubleshooting, server maintenance, theme and plugin building and maintenance, contributing to WordPress core, and more!
Our support engineers cover every time zone, working around the clock to assist our thousands of customers in over 120 countries. We deliver expert help at the scale you expect from a leading WordPress host.
Whether you’re a blogger or Fortune 500 company, we treat every website as mission-critical. No matter what plan you’re on, you’ll get access to the same level of fast, friendly and expert support.
We offer support via an online messaging platform, which is always one click away in the MyKinsta dashboard. Our engineers provide immediate help, working with you to diagnose issues and provide specific recommendations.
Forget scripted replies or chatbots—only real engineers staff our support team. We don’t just troubleshoot when something goes wrong—we help with WordPress, migrations, and advice around optimizing your sites.
We check the status of all sites we host every 2 minutes. If your site goes down, the system notifies our engineers and they start immediately investigating the issue.
Initial response time in Q3 2019. When you need help, we respond—fast.
Average time to solve and close a support inquiry.
Percentage of all support inquiries that are closed with the customer happy and satisfied. Your happiness is our number one priority.
We provide 24/7 expert support exclusively via a fast and easy to use online messaging system that’s integrated into the MyKinsta dashboard. To connect with our support team, log in to your MyKinsta account, and use the chat icon in the lower right-hand corner to start a conversation. You’ll always reach a knowledgeable engineer on the other end.Contact support
All of our plans include one or more free premium migrations. We use scripts and SSH—not WordPress plugins—to ensure zero data is lost and there is minimal disruption to your site. Migrations are performed during weekdays.Migrate today
You’ll chat with a support engineer in real-time. All Kinsta users with an active plan, regardless of user role, have access to our 24/7 support team.
All support tickets and conversations are easily accessible by our support team. This ensures anyone on our team can easily pick up where another left off.
This ensures everyone is on the same page, helping our team diagnose your issue faster.
Our platform is built on Google Cloud Platform—a security model that protects the likes of Google Search and Gmail. We use Linux containers (LXC)—and LXD to orchestrate them—isolating hosting accounts and instances of WordPress. On top of all that, we have active and passive measures in place to stop malicious intent, DDoS attack detection, software-based restrictions, SSL support, and hardware firewalls.
We only use the latest and best hosting technologies—Nginx, PHP 8.0, LXD software containers, MariaDB, and compute-optimized VMs. We serve billions of bytes and page views every month with exceptional stability and uptime. Traffic surges, unexpected peaks—our servers are ready for anything you throw at them.
All hosting plans include six types of backups. Schedule automated daily backups, run manual backups, and access downloadable backups and system-generated backups that run when important tasks are performed. Hourly and six-hourly backup add-ons are also available—essential for WooCommerce stores and sites with dynamic content. You’ll always find two weeks of backups in your MyKinsta dashboard.
If your WordPress site is successfully compromised while hosted at Kinsta we’ll work with you to undo the damage. Our security guarantee includes a free inspection of your site and a deep scan of your files to identify any malware, repair of the core site files using a fresh install of WordPress, and the identification and removal of any infected plugins and themes.
“With super-low problem-to-solution times and competence for days, we haven’t experienced support at this level from any company of any kind—including award winners like WP Engine and Apple. No kidding.”
Kinsta support is fantastic. They just solve the issue, whatever it is, with a smile and keep going. Kinsta does business the way it should be done.Kinsta's platform has allowed us to migrate a non-Wordpress (WP) site gradually so that we make fewer mistakes. The ability to host a hybrid site (WP and non-WP) has been a huge help.
The best part is their service though. At first I was a little leery about leaving behind my 24/7 phone support at WPE. However, the chat support at Kinsta is even better, and has revolutionized my perceptions about how to offer spectacular support these days. Responses are fast, always professional and friendly, and ALWAYS extremely knowledgeable.
I have been transferring a WordPress site to their servers with over 8,000 posts/pages and they have been extraordinary with their help. I am used to only ask for access with my previous host but have to do all of the work myself, and Kinsta goes above just giving me access and actually fixes my issues. It really feels like paying for more than just a hosting platform, but a service/support system that is available 24/7 to help me within minutes. This is amazing!
I also can’t think of one support event that didn’t meet my expectations. Since I see all the support tickets, I’ve noticed they even try to help my staff in areas out of the Kinsta scope. They deal with dumb questions in a professional manner.
Managing more than 100 websites carries the potential for overwhelming tech support issues. But the switch to Kinsta has decreased our support tickets by roughly 50%. Our sites just work–they’re live, they’re fast, they’re protected, and they’re (expertly) supported. And that frees us to take care of our clients, which keeps them happy (98%+ retention rate) and our families fed! Kinsta frees me from spending time on things that are outside our wheelhouse. Kinsta’s ability to do what they do frees us to what we do in a way that far exceeds what we’ve experienced from other managed hosting companies.
It's the one area of my business I know I don't have to think about. The support is incredible, and everything about the platform is thoughtfully designed and incredibly easy to use, and my customers' sites are safe and secure.