Kinsta is a premium managed WordPress hosting provider designed for all types of businesses, small or large. We're the first to be exclusively powered by Google Cloud Platform while utilizing an isolated container system. We believe that constant availability and an outstanding user experience are a must. That’s why we always utilize the latest software and most advanced technology to power our infrastructure.
Our client base is growing steadily and we’re looking for a competent Support Engineer with exceptional communication and technical skills who can provide enterprise level technical support to our customers via our live chat support system.
Support at Kinsta is not an afterthought; it is part of the Kinsta DNA and culture to provide world-class support to our customers.
As a Kinsta Support Engineer you will:
This role’s shift need is Saturday to Tuesday, 12am-10am UTC (our team uses UTC for scheduling).
The ideal Kinsta Support Engineer is technically-knowledgeable, upbeat, professional, curious, and self-motivated.
Excellent support is one of the cornerstones of our business, and we have the best support team in the business. Our clients have come to expect industry-leading support and it’s our pleasure to deliver that to them. As a result, we’re extremely careful about adding new Support Engineers to our team.
We hire Support Engineers with a variety of different backgrounds and expertise – some of us are Linux systems administrators, others have previously worked as WordPress developers, while others are technically-knowledgeable internet generalists who have mastered the art of customer service. The underlying shared background amongst us all is our passion for serving our customers.
All of our Support Engineers must meet the following core requirements:
While a portion of our Support Team’s work certainly involves WordPress itself, our Scope of Support is centered around the LEMP stack as well as our hosting platform and environment. For this reason, system administration skills will take center stage during the majority of a Support Engineer’s daily activities.
This is a fully-remote role. The Support Engineer can work from anywhere with reliable broadband internet access and electrical infrastructure.
This position offers a great deal of flexibility, responsibility, and opportunity for growth for the right candidate.
We always use the latest version of everything: PHP 7.4, NGINX, Ubuntu 20.04, Linux containers, Google Cloud and more, so you’ll be able to work with a bunch of exciting technologies and use them every day!
You're in luck! We're actively looking for more talented and tech-savvy co-workers to join our awesome team. If you’re willing to learn a bunch of exciting new technologies at an innovative growing tech company, then please get in touch.
We have plenty of fun at the office and you're welcome to try and beat our current scooter lap record. But we also know when it’s time to batten down the hatches and put in the amount of time and work a startup can sometimes require.
We expect everyone to be honest and forthright with their ideas and contributions. Day-to-day, we challenge each other to constantly raise the bar, encourage unconventional thinking to achieve innovative breakthroughs, and are passionately committed to surpassing our goals.
We're looking for people who can take the initiative and contribute ideas anywhere in the company. We promote continuous learning in a flexible work environment.
We will not discriminate and will take actions to ensure against discrimination in employment, recruitment, advertisements for employment, compensation, termination, promotions, and other conditions of employment against any employee or job applicant on the bases of race, color, gender, national origin, age, religion, creed, disability, veteran’s status, sexual orientation, gender identity, or gender expression.
You apply for one of our open positions
We might ask you to complete a short assessment (a video or a test)
We invite you to an initial HR call, so that we can get to know each other
We invite you to one or two rounds of more in-depth, technical interviews with the hiring manager and the team
If you've successfully passed all interview rounds, you’ll receive an offer from us
Once you've accepted our offer, you'll have to pass a background check
Welcome on board!