UX Researcher

Kinsta is a premium managed WordPress hosting provider designed for all types of businesses, small or large. We're the first to be exclusively powered by Google Cloud Platform while utilizing an isolated container system. We believe that constant availability and an outstanding user experience are a must. That’s why we always utilize the latest software and most advanced technology to power our infrastructure.

Full-time Remote

Kinsta is a modern cloud hosting company focused on WordPress hosting. We run our services on cutting-edge technology and we are proud of the level of support we offer to our customers. Our talented and motivated team is scattered across the globe with team members hailing from every continent but Antarctica! We're constantly on the lookout for great talent to join our awesome team. If you’d like to become part of the Kinsta family, hit apply!

We are looking for a motivated and professional UX Researcher to help us grow and enhance the best hosting service and site management dashboard on the market. This is an opportunity to work in a dynamically growing international company where what you do has a direct and immediate impact.

This role is an especially unique opportunity because we are looking for our first hire with this title. Our Design team has taken care of all the research duties for discovery and validation so far but to keep a steady pace in our delivery with a rapidly growing team we want someone to take the helm in this area. This also means we are looking for someone who can not only carry out the research tasks but also work with us in optimizing the inclusion of research in our workflows, extend our tools and methods for research, and potentially further grow the research competence at Kinsta.

The Design team consists of the Product Design and the Marketing Design teams at Kinsta, but the UX Researcher will report directly to the Head of Design. On the one hand, because both areas would benefit from what a research professional can bring to the table, and also because of the above reason of finding the place of research within our organization.


  • Guide stakeholders in turning problems into the right questions to ask in research
  • Match methods and tools to research questions
  • Conduct qualitative research, including methods of interviewing, unmoderated observation, contextual inquiry, group discussions
  • Conduct quantitative research, including methods of surveys and analysis of raw usage data
  • Research and analyze competitors, find best practices and new sources of inspiration
  • Facilitate workshops to process research materials, draw insights, and articulate conclusions in a collaborative way
  • Handle ResearchOps activities, including recruiting and managing research participants, organizing testing activities
  • Create research reports including observations, insights, conclusions, and recommendations
  • Present work done with clear communication, argue in defense of the users, making sure that the users' voice is heard by stakeholders


  • 3 years of experience working as a Researcher, including at least 1 year at a digital product company, which you can showcase with a portfolio and a thorough case study
  • Hands-on experience with a varied toolset in both qualitative and quantitative research
  • Methodical approach to research and analysis
  • Curiosity to look for answers, and creativity in finding the right research means to the questions
  • Keen eye in recognizing patterns both in data and behavior to draw excellent conclusions from research findings
  • Excellent written and verbal communication skills in English, including collaborating with designers and developers, coordinating with stakeholders, and articulating findings
  • Positive attitude, proactive, doer mentality, hungry to learn, and eager to build something new
  • You are authorized to work and reside in any EU/EEA country, UK, USA, or Canada


  • This is a fully remote role, meaning you can work from anywhere with reliable broadband internet access
  • Relaxed working environment with reasonable working schedule, no overtime, and essentially unlimited paid time off
  • Remote expense and personal career development budget
  • An amazing team with a collaborative and iterative workflow, so you never work in a vacuum
  • This position offers a great deal of flexibility, responsibility, and opportunity for growth
  • We will strive to provide you with the support to deliver your best and become a better professional

Kinsta is proud to be an equal opportunity employer. We will not discriminate and we will take actions to ensure against discrimination in employment, recruitment, advertisements for employment, compensation, termination, promotions, and other conditions of employment against any employee or job applicant on the basis of race, color, gender, national origin, citizenship, age, religion, creed, disability, marital status, veteran’s status, sexual orientation, gender identity, gender expression, or any other status protected by the laws or regulations in the locations where we operate.

By applying to one of our positions, you agree to the processing of the submitted personal data in accordance with Kinsta's Privacy Policy, including the transfer of your data to the United States, which does not have a GDPR-equivalent data protection law.

Kinsta's motivated team is scattered across the globe

You're in luck! We're actively looking for more talented and tech-savvy co-workers to join our awesome team. If you’re willing to learn a bunch of exciting new technologies at an innovative growing tech company, then please get in touch.

Life at Kinsta

We have plenty of fun at the office and you're welcome to try and beat our current scooter lap record. But we also know when it’s time to batten down the hatches and put in the amount of time and work a startup can sometimes require.

We expect everyone to be honest and forthright with their ideas and contributions. Day-to-day, we challenge each other to constantly raise the bar, encourage unconventional thinking to achieve innovative breakthroughs, and are passionately committed to surpassing our goals.

We're looking for people who can take the initiative and contribute ideas anywhere in the company. We promote continuous learning in a flexible work environment.

What we offer

Remote working environment

Remote expense budget

Kinsta annual retreat

Competitive base salary

Paid vacations

Flexible PTO so that you can rest and recharge

Training budget to support you in your career development

How we review and select newcomers

Person sitting on a stool using a laptop

You apply for one of our open positions

A persone facing a standing camera

We might ask you to complete a short assessment (a video or a test)

Two persons holding hands

We invite you to an initial HR call, so that we can get to know each other

Person during an examination

We invite you to one or two rounds of more in-depth, technical interviews with the hiring manager and the team

Person receiving a present

If you've successfully passed all interview rounds, you’ll receive an offer from us

Person checking a paper document with a magnifying glass

Once you've accepted our offer, you'll have to pass a background check

Person shaking hand with sparkling background

Welcome on board!

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