How Does Your Free Migration Work?

Updated on January 12, 2018

Depending on your chosen plan we’ll migrate one or more of your sites for free, ensuring uninterrupted service. This is completely hands-off, meaning we do all the work.

To start a migration from within your MyKinsta dashboard simply launch “Migrations” on the left-hand side and click on “Request Your First Migration.” You’ll see the number of free migrations your plan includes, how many you’ve used up and have left.

wordpress migrations

Request WordPress migration

Step 1

When you initiate a migration you will be required to fill out a secure form, which helps provided information that our support team will need, such as:

  • Details of your current host
  • Details of your site setup
  • Connection details
  • Optional HTTPS and data center setup
  • Payment information if additional migrations are requested

To perform the transfer we ask for a number of passwords. We value and guard your privacy. This form is highly secured over SSL, once we’ve finalized the transfer we destroy all passwords we receive. We never modify your original website during migration. It will continue to work as usual during and after the migration. We always notify you whenever a migration is started and when it ends. Simply click “Next” to get started.

wordpress migration request form

WordPress migration request form

Step 2

On the next page, you will be asked for your current hosting details. If you happen to be a WP Engine customer, this makes it super quick and easy. If not, it will ask you for your current host, Cpanel username, and password. Then click “Next.”

hosting details

Hosting details

Step 3

On the next page, you will be asked for your domain, WordPress credentials, and additional configuration options such as if your site is running over HTTPS, multisite, etc. Then click “Next.”

site details

Site details

Step 4

On the next screen, you will be asked for your connection settings, such as SFTP and SSH login information to your current host. If you don’t know what these are, your current host can provide these. Then click “Next.”

connection settings

Connection settings

Step 5

On the next page, you will be asked if there are any special settings or instructions that should be done while migrating your site. Such as, forcing HTTPS, which data center location you prefer, etc. Then click “Next.”

kinsta settings

Kinsta settings

Step 6 and 7

On the next page you will be asked to look over all the information you provided to double check it for any errors or typos. On the final page, you will be notified of how many free migrations you have left on your plan. If you don’t have any free migrations left, you will also be asked for your payment information. When you are ready, click on “Submit Migration Request.”

finalize migration

Finalize migration

After submitting the Migration Form, one of our support team members will get in touch with you to schedule the migration. Your pending migrations will then show up under “Migrations” in which you can check the status anytime. You will also be continuously updated on the status by our team.

pending migration request

Pending WordPress migrations

After the Migration

Kinsta’s migration team will move your site over to Kinsta’s infrastructure and then alert you that the migration has been completed. At that point, there are a few things you’ll need to do for the site to go live from our infrastructure:

  1. Verify that the site it is working properly
  2. Update your domain’s DNS records

Additional Migration Notes

Note that migrations are only free if your account is open for at least 30 days. If you cancel your subscription earlier the migration will be charged at the regular price of $100. Once you reach the number of free migrations included in your plan, you can still request site migrations from our team for a fixed fee of $100.

Occasionally we will migrate a site that makes heavy use of .htaccess to set up complex redirections and URI masking rules. While our team is happy to set up simple redirections, if your site’s .htaccess file includes complex rules, you will need to work with a developer to convert these into Nginx format and then supply the converted rules to our team to add to the Nginx configuration.

Setting up DNS and configuring third-party services is not included in our migration service and you will need to handle these tasks. A few common examples of tasks that clients will need to take care of include migrating DNS records to Kinsta DNS, setting up Cloudflare or Sucuri, updating the A record or nameservers at your domain name registrar, and setting up email service.


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