Kinsta Support

Kinsta gives us everything we need in a host in an intuitive package, and nothing more — it’s usable and understandable. Options are clear and not overwhelming, and support is A+.

I also can’t think of one support event that didn’t meet my expectations. Since I see all the support tickets, I’ve noticed they even try to help my staff in areas out of the Kinsta scope. They deal with dumb questions in a professional manner.

The best part is their service though. At first I was a little leery about leaving behind my 24/7 phone support at WPE. However, the chat support at Kinsta is even better, and has revolutionized my perceptions about how to offer spectacular support these days. Responses are fast, always professional and friendly, and ALWAYS extremely knowledgeable.

Managing more than 100 websites carries the potential for overwhelming tech support issues. But the switch to Kinsta has decreased our support tickets by roughly 50%. Our sites just work–they’re live, they’re fast, they’re protected, and they’re (expertly) supported. And that frees us to take care of our clients, which keeps them happy (98%+ retention rate) and our families fed! Kinsta frees me from spending time on things that are outside our wheelhouse. Kinsta’s ability to do what they do frees us to what we do in a way that far exceeds what we’ve experienced from other managed hosting companies.

I have tried many different hosts: Liquid Web, SoftLayer, WP Engine, Web Synthesis, Rackspace, etc. Out of all of them, Kinsta has been the best in terms of support, speed, and pricing. I am very impressed with their knowledge and the skill level of support. As well as their response times and not having to deal with the typical “level 1” support. Expert support fast, what more can you ask for? My WordPress site runs really fast with Kinsta and it was very hard to find the necessary expertise with these other companies. Additionally, I love the fact that I can scale-up a server for a week during peak traffic times to handle the load. Amazing.

Kinsta support is fantastic. They just solve the issue, whatever it is, with a smile and keep going. Kinsta does business the way it should be done.Kinsta's platform has allowed us to migrate a non-Wordpress (WP) site gradually so that we make fewer mistakes. The ability to host a hybrid site (WP and non-WP) has been a huge help.

Hands down, Kinsta is the best WordPress hosting provider I have come across after trying out heaps of hosting solutions for the past 10+ years. From speed, uptime, performance, CDN, UI, and backups to the migration, Kinsta has been beyond fantastic! Their professional customer support is simply impressive, and I couldn’t ask for more. I do not think I will ever be thinking of switching to another hosting provider, at least for many years to come!

Almost all hosts claim to have fanatical support, but many of them don’t live up to the hype. With Kinsta, you get the best of the best. Their support team is available via chat 24/7, right from your admin area. And you’ll get the friendliest, most helpful WordPress experts you’ve ever talked to.

Kinsta is a fast and reliable host that resolves issues as quickly as they arise. Demand for our product and content grew to the point where our former host was cratering under the pressure; after serving one too many 5XX errors, we moved over to Kinsta, and the rest was history. Kinsta support deserves a special shoutout, as they’re available 24/7 and go above and beyond to ensure our satisfaction.

As a small entrepreneur depending on online sales, managing a website can be daunting. Knowing that for any question I can reach out to Kinsta’s support team (always there, always helpful and that I can fully trust) makes running my business so much easier. This must be the best support service I ever experienced with online services’ providers.