Kinsta Support
World-class support when you need it.
We’re here for you, 24/7/365.
24/7 live support
Get help when you need it, whether it’s 2am or 2pm. Connect with a support engineer in real-time.
Documentation
Get valuable guides and tips to help you get the most out of your Kinsta account.
Knowledge base
Browse technical overviews, Kinsta and MyKinsta guides, and troubleshooting materials.
Kinsta Blog
Get actionable tips and useful resources with in-depth web development tutorials and articles.
World-Class Support
At Kinsta support, knowledge is not an afterthought, it’s our number one priority. Our support team is made up of experts, developers, and engineers who can assist you regardless of your technical background, providing expert support you won’t find anywhere else.
Available 24/7
Our support engineers cover every time zone, working around the clock to assist our thousands of customers in over 120 countries. We deliver expert help at the scale you expect from a leading host.
Single-tier support
Whether you’re a blogger or Fortune 500 company, we treat every website as mission-critical. No matter what plan you’re on, you’ll get access to the same level of fast, friendly and expert support
Get help fast
We offer support via an online messaging platform, which is always one click away in the MyKinsta dashboard. Our engineers provide immediate help, working with you to diagnose issues and provide specific recommendations.
Extending your team
Forget scripted replies or chatbots—only real engineers staff our support team. We don’t just troubleshoot when something goes wrong—we help with migrations, and advice around optimizing your sites.
Proactive site monitoring
We check the status of all sites we host every 3 minutes. If your site goes down, the system notifies our engineers and they start immediately investigating the issue.
Kinsta support by the numbers
<2min
Initial response time YTD in 2023. When you need help, we respond—fast.
39min
Average time to solve and close a support inquiry.
97%
Percentage of all support inquiries that are closed with the customer happy and satisfied. Your happiness is our number one priority.
As a small entrepreneur depending on online sales, managing a website can be daunting. Knowing that for any question I can reach out to Kinsta’s support team (always there, always helpful and that I can fully trust) makes running my business so much easier. This must be the best support service I ever experienced with online services’ providers.
Kinsta support is just a chat away
We provide 24/7 expert support exclusively via a fast and easy to use online messaging system that’s integrated into the MyKinsta dashboard. To connect with our support team, log in to your MyKinsta account, and use the chat icon in the lower right-hand corner to start a conversation. You’ll always reach a knowledgeable engineer on the other end.
Hassle-free migrations
All of our plans include unlimited free migrations. We use scripts and SSH to ensure zero data is lost and there is minimal disruption to your site. Migrations are performed during weekdays.
Our support engineers are just a click away.
You’ll chat with a support engineer in real-time. All Kinsta users with an active plan, regardless of user role, have access to our 24/7 support team.
You’ll never have to repeat yourself.
All support tickets and conversations are easily accessible by our support team. This ensures anyone on our team can easily pick up where another left off.
Hosting features available for all customers
Get all the hosting tools you need to make development faster and your life easier.
Convenient features
- Easy-to-use site creation and migration request wizard.
- Custom security rules.
- Page caching performed by the server.
- Detailed analytics including bandwidth, CDN usage and insights, cache HIT and MISS ratio, and performance data.
- Continuous (daily) database optimization.
- Self-healing PHP that auto-restarts is PHP goes down for any reason.
Tools you will love
- Automatic Cloudflare SSL certificates with wildcard domain support, or install your own custom SSL certificates in the dashboard.
- Custom security rules.
- PHP version switching.
- Purge site cache from the dashboard.
- Option to add your own New Relic key to dive into further debugging and optimization on your site.
- Search and replace tool for bulk site updates. (Ex. change HTTP URLs to HTTPS or update old shortcodes).
- Multi-user permissions and roles which allow you to define access on both the site and company level.
- Fine-tune full-page caching and free CDN integration with the Kinsta MU plugin.
Consistent, high-availability infrastructure
State of the art security
Our platform is built on Google Cloud Platform—a security model that protects the likes of Google Search and Gmail. We use Linux containers (LXC)—and LXD to orchestrate them—isolating hosting accounts. On top of all that, we have active and passive measures in place to stop malicious intent, DDoS attack detection, software-based restrictions, SSL support, and hardware firewalls.
Blazing fast performance
We only use the latest and best hosting technologies—Nginx, PHP 8.3, LXD software containers, MariaDB, and compute-optimized VMs. We serve billions of bytes and page views every month with exceptional stability and uptime. Traffic surges, unexpected peaks—our servers are ready for anything you throw at them.
Peace of mind backups
All hosting plans include six types of backups. Schedule automated daily backups, run manual backups, and access downloadable backups and system-generated backups that run when important tasks are performed. Hourly and six-hourly backup add-ons are also available—essential for WooCommerce stores and sites with dynamic content. You’ll always find two weeks of backups in your MyKinsta dashboard.
Free hack fix guarantee
If your WordPress site is successfully compromised while hosted at Kinsta we’ll work with you to undo the damage. Our security guarantee includes a free inspection of your site and a deep scan of your files to identify any malware, repair of the core site files using a fresh install of WordPress, and the identification and removal of any infected plugins and themes.
Thousands of five-star ratings.
And counting.
“With super-low problem-to-solution times and competence for days, we haven’t experienced support at this level from any company of any kind—including award winners like WP Engine and Apple. No kidding.
Kinsta’s backend infrastructure and CDN integration provides optimal website performance, which is now more essential than ever given the heightened importance of Core Web Vitals for Google SEO. Also, common functions such as backup/recovery, rollback, and upgrade are as easy as the click of a button. Last but not least, Kinsta has a very responsive Support Staff.
Kinsta is by far the best solution we have found for managing WordPress websites. The site speed improvements have been positively surprising, and the customer service is nothing short of amazing.
Just finished switching our website to Google Cloud infrastructure at Kinsta, Super fast and fantastic customer support!
Kinsta gives us everything we need in a host in an intuitive package, and nothing more — it’s usable and understandable. Options are clear and not overwhelming, and support is A+.
Great infrastructure, excellent performance, and amazing support make Kinsta a no-brainer for anyone looking for a WordPress host.
