Billing Questions

How to Find cPanel Bandwidth Usage

cPanel is a very popular online hosting control panel designed to make managing your websites easier. Many shared WordPress hosts utilize this for customers. Follow the …

Is There a Discount for Nonprofit Web Hosting?

Yes, Kinsta is proud to be a supporter of charities and nonprofits. We have a 15% monthly recurring discount on all WordPress web hosting plans for charity’s and …

What Happens If I Go Over My Bandwidth? Do You Charge Overages?

There is a bandwidth limit in all of our packages. We allow you to exceed that limitation by paying $1/GB. The overage fee (if there’s any) …

Can I transfer billing to my client?

Not at the moment, however, we are currently working on a feature to allow this.

Do you offer discounts if I prepay in advance?

Yes, we do. Please see our pricing page and you’ll be able to tell how much you’ll save by prepaying a year in advance. If you …

How do I update my credit/debit card?

Keep your credit/debit card information up to date to prevent service interruptions. If you haven’t already added your credit/debit card you can do so by following …

Do You Offer Free Trials?

Unfortunately, we don’t offer a trial period, but if you cancel during the first month, we’ll refund the unused portion of your plan. For example, if …

How do I Update my Billing Address?

Follow the steps below on how to update your billing address with Kinsta. Update Billing Address Step 1 Choose “Settings” in the left navigation of your …

Is There a Long Term Hosting Contract?

Nobody likes a long term hosting contract, and neither do we. There are no long term contracts at Kinsta; you’ll be able to cancel your subscription …