Account questions
Account Questions
How to Cancel Your Kinsta Hosting Plan
You can cancel your hosting plan at any time from within your MyKinsta dashboard. Follow these steps to cancel your Kinsta plan.
How to Remove a User From a Site
Follow these steps on how to remove a user from a site at Kinsta. You can also remove multiple users from a site at once.
How to Add Multiple Users to a Site
Check out knowledge base post on how to add multiple users to your Kinsta site, along with a role (developer or administrator).
How to Invite a User to Your Company
With our multi-user feature, you can grant access to various aspects of your website. To invite a user to your company, follow the steps in this po...
How MyKinsta User Roles Work
With Kinsta's multi-user feature you can create and manage a team, giving them access to various aspects of your websites. Fine-tune your user access.
How to Transfer Company Ownership
Follow this knowledge base post on how to transfer company ownership. This allows for easy restructuring of permissions at the top-level of your co...
How to Remove a User From a Company
Follow these steps on how to remove a user from a company at Kinsta. You can also remove multiple users from a company at once.
How to Disclose a Security Vulnerability
We make every effort to eliminate potential security vulnerabilities on our platform. However, if you discover one, here's how to report it to Kinsta.
How to Switch Hosting Plans at Kinsta
Switching hosting plans at Kinsta is easy. It can be done with a few simple clicks in the MyKinsta dashboard and billing is automatically prorated.
Legacy Plan Details
We moved to a visitor-based pricing model in November 2017. For those of you still on our legacy bandwidth-based hosting plans, see the changes.
How Kinsta Counts Visits
Kinsta's hosting plans are based on the total number of monthly visits to your site on the server. Check out more details on how we measure these r...
How to Change Namecheap Nameservers
DNS can sometimes be a confusing process. Follow our quick and easy tutorial on how to change Namecheap nameservers and point them to Kinsta.