Account questions

How to Cancel Your Kinsta Hosting Plan

You can cancel your hosting plan at any time from within your MyKinsta dashboard. Follow these steps to cancel your Kinsta plan.

How to Add Multiple Users to a Site

Check out knowledge base post on how to add multiple users to your Kinsta site, along with a role (developer or administrator).

How to Invite a User to Your Company

With our multi-user feature, you can grant access to various aspects of your website. To invite a user to your company, follow the steps in this po...

How MyKinsta User Roles Work

With Kinsta's multi-user feature you can create and manage a team, giving them access to various aspects of your websites. Fine-tune your user access.

How to Transfer Company Ownership

Follow this knowledge base post on how to transfer company ownership. This allows for easy restructuring of permissions at the top-level of your co...

How to Remove a User From a Site

Follow these steps on how to remove a user from a site at Kinsta. You can also remove multiple users from a site at once.

How to Remove a User From a Company

Follow these steps on how to remove a user from a company at Kinsta. You can also remove multiple users from a company at once.

How to Disclose a Security Vulnerability

We make every effort to eliminate potential security vulnerabilities on our platform. However, if you discover one, here's how to report it to Kinsta.

How to Switch Hosting Plans at Kinsta

Switching hosting plans at Kinsta is easy. It can be done with a few simple clicks in the MyKinsta dashboard and billing is automatically prorated.

Legacy Plan Details

We moved to a visitor-based pricing model in November 2017. For those of you still on our legacy bandwidth-based hosting plans, see the changes.

How Kinsta Counts Visits

Kinsta's hosting plans are based on the total number of monthly visits to your site on the server. Check out more details on how we measure these r...

How to Change Namecheap Nameservers

DNS can sometimes be a confusing process. Follow our quick and easy tutorial on how to change Namecheap nameservers and point them to Kinsta.

Name	Purpose
Cookie Settings	If you've set preferences (which cookies you accept and which you don't) we store your preferences here to make sure we don't load anything that you didn't agree to.
WordPress Cookies	WordPress sets a couple of cookies that track logged in users and store user preferences set in their WordPress user profile. These are set for members of the Kinsta website only - members of our staff.
Stripe	Stripe is our payment provider and they may set some cookies to help them with fraud prevention and other issues. This is required for our payments to work.
Affiliate cookie	This cookie contains information about the affiliate who refered a visitor. The cookie contains no information about the visitor whatsoever.
Google Analytics	Analytics help us deliver better content to our audience. We have made sure no personally identifiable information (PII) is sent by anonymizing IPs.
Newsletter Participation	If you sign up for our newsletter we'll remove the newsletter subscription box for you. This cookie has not personal data it just indicates if you have signed up.

Select	Provider	Purpose
	Google Optimize	Set and used by Google. It allows us to A/B test our content to make sure we're providing visitors with what they need most.

Select	Provider	Purpose
	Twitter	Set and used by Twitter, used for targeting advertisements and promoting content to users who have visited kinsta.com.
	Facebook	Set and used by Facebook, used for targeting advertisements and promoting content to users who have visited kinsta.com.
	AdWords	Set and used by Google Ads for remarketing, personalization, and targeting advertisements to users who have visited kinsta.com. (Google Ads Settings)
	Bing	Set and used by Bing Ads for remarketing, personalization, and targeting advertisements to users who have visited kinsta.com. (Bing Ads Settings)