Human expert supportSupport that feels like an extension of your team
Website issues don’t follow a 9-to-5 schedule. Kinsta provides 24/7/365 world-class assistance delivered by real WordPress engineers.
Trusted by 230,000+ businesses and brands around the world
WordPress expertise
We only hire support engineers who know WordPress like the back of their hand.
Instant response
Get help quickly with an average first response time of under 2 minutes.
Multilingual assistance
Connect with our team in your language across 8 different global languages.
Support that customers
actually recommend
Kinsta outperforms leading hosting providers in customer support satisfaction on G2.
Ratings are based on the G2 Spring 2026 report and are measured on a 10-point scale.
What makes Kinsta different?
Proactive site monitoring
We check the status of your site every 3 minutes to catch issues before you do.
Single-tier expert support
Whether you’re a blogger or a Fortune 500 company, you get the same elite level of care.
Free hack-fix guarantee
If your site is compromised, our security experts will repair it at no extra cost.
Collaborative problem solving
Our engineers work together behind the scenes to resolve even complex issues faster.
97%
customer satisfaction rate
< 2 min
average response time
47 min
median resolution time
30% business growth achieved
Web development agency Gradient9 scaled confidently with Kinsta’s round-the-clock expert support.
Security that stays ahead
Our proactive Malware and Abuse team monitors for suspicious activity, while enterprise-grade firewalls and DDoS protection keep your site protected.
Expert migrations handled for you
Switching hosts doesn’t have to be complicated. Our team handles your migration from start to finish so you can move to Kinsta without downtime or risk.
Expert help, wherever you are
Our engineers operate across time zones, supporting thousands of customers in 120+ countries.
Automatic backups, always available
All plans include daily automatic backups, manual backups, and system-generated restore points. You’ll always have at least two weeks of backups available in MyKinsta.
Global support, localized for you
Work in your preferred language with live support in 8 languages, plus fully translated documentation and a localized MyKinsta experience.
Support integrated into MyKinsta
Our custom-built dashboard makes getting help effortless. Chat with an expert from any page while managing your sites.
- Integrated chat available with one click from MyKinsta
- Share screenshots, code snippets, and videos easily
- Access full conversation history so you never repeat yourself
- Manage site tools and support requests in one place
Learn more about Kinsta
Performance and stability you can rely on
Enterprise-grade security for all websites and plans
One dashboard for site management at scale
FAQs
How quickly will I get help when I need it?
Fast. Kinsta’s support team responds in under 2 minutes on average, 24/7/365. Whether it’s a minor question or a critical issue, you’ll always speak with a real WordPress expert.
Will I have to go through multiple support tiers?
No. Every customer gets direct access to experienced WordPress engineers from the start.
No scripts, no being passed between departments, and no fighting your way through tiered support.
Can Kinsta help if my site breaks or gets hacked?
Yes. Our team helps troubleshoot WordPress issues and includes a free hack-fix guarantee on every plan.
If your site is compromised, our engineers will help clean it up at no extra cost.
Does Kinsta support only technical issues?
Not at all. Whether you need help improving performance, understanding MyKinsta, troubleshooting plugins, or planning a migration, our team is here to help.
What makes Kinsta support different from other hosts?
Most hosts measure support by how fast they respond. Kinsta measures it by how fast they resolve.
With a 97% customer satisfaction rate and an average resolution time of 47 minutes, it’s support that actually gets things done.
What happens if my site goes down?
Kinsta proactively monitors every site every 3 minutes. If an issue is detected, our team is ready to investigate quickly and help get your site back online as fast as possible.
Does Kinsta back up my site automatically?
Yes. Every plan includes daily automatic backups, manual backups, and system-generated restore points.
You’ll always have at least two weeks of backups available in MyKinsta, so if something goes wrong, getting back to a clean version takes minutes, not days.
Can’t find what you’re looking for? Chat with us