The following rules govern the Kinsta affiliate system. They describe the code of conduct, penalties and how we intend to pay commissions
We hold our services to the highest level of professionalism. This includes the affiliate system and our affiliates as well. The following behavior is prohibited and will lead to immediate account supension and/or temination.
Approved commissions are commissions which are due to be paid to affiliates but have not been transferred yet. Paid commissions are commissions which have been approved and subsequently paid.
Approved commissions are always due and will be paid, regardless of a subscription's status. If a commission is approved and subsequently the subscription is canceled, the commission is still to be paid.
The only events which would prevent an approved commission from being paid are:
The currency used throughout this documentation and within the affiliate system is the United States Dollar (USD). All amounts are calculated and paid to affiliates in USD.
The Kinsta Affiliate system offers one-time commissions and recurring commissions after subscriptions referred by affiliates. Kinsta’s decision on all matters in relation to the calculation of one-time and recurring commissions is final and will be made in accordance with these rules.
One-time commissions are approved once for each subscription when all the following are true at once:
Recurring commissions are approved at every period when all the following are true at once:
A period is the time between the dates of two paid invoices. Usually this is one month, but it can be less. The period is shorter than one month if the subscription is canceled or if the subscription is upgraded and uses a different interval than it previously did (monthly to yearly or yearly to monthly).
To figure out what time 2 months minus 1 day is simply add two months to the date and take the day right before. If the month is shorter than the final month arrived at we will take the day before.
Commissions are a factor of the subscription's plan and the commission rate.
When the conditions for the one-time commission are met we calculate the commission and approve it. Each plan contains information about the commissions to be paid for referrals. Since different plans might have different commissions we look at all the plans a subscription has been on during the 2 months minus one day and prorate the commission.
The customer signed up for a Business 2 account which was active throughout the 2 months minus 1 day period.
The customer signed up for a Business 1 account which was upgraded 17 days later. The example below shows how the one-time commission is calculated.
The customer signed up for a Starter plan which was upgraded to Business 1 13 days later, then downgraded to a Pro plan 25 days later. The example below shows how the one-time commission is calculated.
The customer signed up for a Business 1 plan which was upgraded to Enterise 2 after 5 days. After another 5 days the customer downgraded to Enterprise 1. After another 10 days the customer downgraded to Business 4.
When the conditions for the recurring commission are met we calculate the commission and approve it. Each plan contains information about the commissions to be paid for referrals. Since different plans might have different commissions we look at all the plans a subscription has been on during the period the recurring commission is due for.
The customer is on a Business 2 plan which was active throughout the period.
The customer was on a Business 1 plan which was upgraded to Business 2, 4 days into the period.
The customer was on a Business 4 plan which was downgraded to Business 2, 17 days into the period.
The customer was on a Business 2 plan which was upgraded to Enterprise 1, 11 days into the period. After another 9 days the customer decided to downgrade to Business 4.
A customer is on our Business 2 monthly plan. 6 days into the period the subscription is upgraded to a Business 3 yearly plan.
When switching between billing intervals periods may become shorter. The above example actually creates a 6 day period - for which commission is calculated as usual. The Business 3 yearly plan upgrader starts a new period which will end - as usual - after one month. Therefore, the example above creates two periods.
In the examples above we have calculated in days to make things clearer. In reality our system works on a seconds’ basis. All durations are seconds-based and commissions are prorated to the second. This ensures that affiliates receive commissions for each second a subscription is active.
Since we base our calculations on seconds sometimes the result of them can be very long decimal numbers. These values are not rounded during calculation, but they are always rounded to the bottom dollar before payment.
This means that after paying all commissions for a subscription it may still have a balance of somewhere between $0 and $1. Let's look at an example.
Commissions are paid between the 15th and the 20th each month. All outstanding balances above $50 are paid via PayPal.
Balances below $50 will remain on the affiliate's account until the balance reaches or surpasses $50 at which point we will pay the balance in full during the next payment cycle.
We do our utmost to prevent fraud using our own methods and Stripe. However, in some cases credit card fraud is detected. The rules we apply when this happens are the same as above: affilite payments always follow income.
Thus, if fraud is detected and we are obligated to return money to the victim of the fraud we will also retroactively recalculate affiliate commissions.
In cases of fraud affiliates do not have to return affiliate commissions, but we will deduct them from their total approved commissions.
The customer signed up for a Business 2 plan. After 59 days the one-time commission of $150 was approved and paid to the affiliate. After another 30 days the first recurring commission of $20 was approved and paid.
A couple of days afterwards we were notified of credit card fraud. Complying with bank regulations, we refunded $800 to the card owner who was a victim of the fraud. The total affiliate commission paid for the subscription was $170, which we deduct from the affiliate's balance.
The affiliate has two other subscriptions, neither has hads the one-time commission approved yet. At this stage the affiliate will have a balance of -$170. This amount is not due but we will only pay commissions to the affiliate when the balance is above $50.
After 10 days one of the two subscriptiosn reaches its one-time commission date and $150 is approved. The affiliate now has a balance of -$20. After another couple of days the second subscription also reaches its one-time commission date and another $150 is approved. The affiliate now has a balance of $130 which will be paid shortly after.
We reserve the right to withdraw the Kinsta affiliate system at any time on giving 3 months’ notice to all affiliates; at the expiry of such period the affiliate system shall cease to apply for all new subscriptions started thereafter; all active subscriptions existing at the time of such expiry shall continue to attract commission in accordance with these rules, but no new subscribers introduced after such period has expired shall attract commissions for the affiliate.
All communications under these rules must be in writing and sent either by pre-paid post to the party at the last known address or as may be notified in accordance with this provision or sent by e-mail to a current e-mail contact address of the party to be served. Such notices shall be deemed duly served and received within 3 days if sent by pre-paid post or on the day of transmission if sent by e-mail on a weekday between 9am and 5pm, provided no “not delivered” or similar response is received, otherwise notices sent by e-mail outside these days/times shall be deemed served on the next succeeding weekday.
You must keep all information about Kinsta and its business and operations that you come into contact with hereunder completely confidential and maintain the security of such information at least to the level that you maintain for your own confidential information. All your employees and agents that are required to have access to such information must be informed of its confidential nature and required to maintain such confidentiality. Such information may only be disclosed to professional advisors under a duty of confidentiality, regulatory authorities requiring access, or as otherwise required by law; where possible, you shall inform Kinsta if such disclosure is required by law to be disclosed in advance of such disclosure or if not permitted, as soon as possible thereafter.
These rules shall be governed by and construed in accordance with the laws of England and Wales and both parties hereby submit to the non-exclusive jurisdiction of these courts.