Our German speaking client base is growing steadily and we’re looking for a competent support engineer from 9AM to 5PM (CET) with exceptional communication skills who can provide enterprise level technical support to our customers via our support system (we use intercom.io and our own-developed dashboard (MyKinsta) exclusively for these purposes).

Responsibilities

  • Take ownership of issues reported by customers and see problems through to resolution
  • Research, troubleshoot, and identify solutions to resolve customer issues
  • Provide prompt and accurate feedback to customers
  • Monitor uptime and analyze transactional data using third party analytics tool to resolve more advanced issues
  • Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
  • Maintain and extend the Kinsta blog and knowledge base

Requirements

  • Native or bilingual in German and completely fluent in English with excellent written communication skills
  • WordPress expertise: We only host WordPress and have the best support team in the business (even if we do say so ourselves)
  • Familiarity with the following technologies: Linux, NGINX, PHP, and MySQL

Bonus points for the following

  • Deep expertise in any (or all) of the following: Linux, NGINX, PHP, and MySQL
  • Previous experience in a technical customer service or support role

Kinsta's motivated team is scattered across the globe

You’re in luck! We're actively looking for more talented and tech-savvy co-workers to join our awesome team. If you’re willing to learn a bunch of exciting new technologies at an innovative growing tech company, then please get in touch.

Life at Kinsta

We have plenty of fun at the office and you're welcome to try and beat our current scooter lap record. But we also know when it’s time to batten down the hatches and put in the amount of time and work a startup can sometimes require.

We expect everyone to be honest and forthright with their ideas and contributions. Day-to-day, we challenge each other to constantly raise the bar, encourage unconventional thinking to achieve innovative breakthroughs, and are passionately committed to surpassing our goals.

We're looking for people who can take the initiative and contribute ideas anywhere in the company. We promote continuous learning in a flexible work environment.

What we offer

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Remote working environment

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Personal development budget

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Coworking space or home office budget

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Kinsta annual retreat

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Competitive base salary

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Paid vacations

How we review and select newcomers

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You apply for one of our open positions

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We have a first interview, which is the first round to getting to know each other (and a compatibility check for us, too)

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We have a second interview where we talk about everything technical and we check your problem solving skills

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After all went well we give you an offer and we do our best to talk you into it (and usually it is not super hard)

Other job openings

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