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Support questions

Use this page to find our frequently asked questions regarding support operations.

How to Change OVH Nameservers and Point Your Domain to Kinsta

Need to change OVH Nameservers and point your domain name to Kinsta? You can do that in two ways. Simply follow the steps outlined in this article!
Reading time
5 min read
Publish date
June 13, 2019
Topic
Kinsta Services

How to Fix Briefly Unavailable for Scheduled Maintenance Error on WordPress

Seeing the "Briefly unavailable for scheduled maintenance. Check back in a minute" message on your WordPress site? Here's how to fix it fast!
Reading time
5 min read
Publish date
March 5, 2019
Topic
Website Errors
Topic
WordPress Issues

How to Manually Install WordPress on an Empty Site

Kinsta offers one-click installs of WordPress, but there might be times where you need to manually install WordPress. Follow these easy steps.
Reading time
5 min read
Publish date
December 20, 2018
Topic
WordPress Tips

How to Buy Dedicated Server Hosting at Kinsta

For WordPress sites with high resource needs or traffic surges, Kinsta offers powerful dedicated servers backed by Google Cloud's fastest machines.
Reading time
7 min read
Publish date
October 4, 2018
Topic
Kinsta Services
Topic
WordPress Hosting

Troubleshooting WordPress Import Issues with XML, CSV, and WXR Files

WP All Import and WordPress Importer sometimes cause timeouts and website performance issues. Check out ways to work through the WordPress import p…
Reading time
5 min read
Publish date
July 18, 2018
Topic
WordPress Issues

How to Fix DNS_PROBE_FINISHED_NXDOMAIN (Desktop & Mobile)

What is the DNS_PROBE_FINISHED_NXDOMAIN error in Chrome? This occurs when the DNS fails to lookup an IP address while accessing a website.
Reading time
17 min read
Publish date
July 16, 2018
Topic
Chrome Errors
Topic
Firefox Errors
Topic
Website Errors

How to Fix WordPress Stuck in Maintenance Mode

Is your WordPress stuck in maintenance mode? Don't worry, it happens. Check out this quick method to get back up and running in just a couple minutes.
Reading time
3 min read
Publish date
October 30, 2017
Topic
Website Errors
Topic
WordPress Issues

How to Fix the HTTP 501 Not Implemented Error on Your Site

The HTTP 501 Not Implemented status code indicates that the server does not support the functionality required to fulfill the request. See these 4…
Reading time
6 min read
Publish date
October 18, 2017
Topic
HTTP Status Codes
Topic
Website Errors

How to Add Code to WordPress Header and Footer

Struggling with how to add code to the WordPress header or footer? Check out these quick and easy methods, both with a plugin and manually with code.
Reading time
8 min read
Publish date
October 4, 2017
Topic
WordPress Tips

How to Easily Clone Your WordPress Site

Kinsta makes cloning a breeze! Check out this quick and easy tutorial on how to clone your WordPress site with just a few clicks.
Reading time
12 min read
Publish date
October 2, 2017
Topic
WordPress Tips

How to Optimally Offload PDF, DOCX, and MP3 Hosting

Hosting will always have limitations, even if they aren't advertised. Follow this tutorial on how to optimally offload PDF, DOCX, and MP3 hosting.
Reading time
6 min read
Publish date
August 23, 2017
Topic
Image Optimization
Topic
WordPress Hosting