Support questions

How to Backup MySQL Database Using phpMyAdmin

Most WordPress hosts, including Kinsta, have automated backups so you don’t have to worry about manually backing them up yourself in case of an emergency. However, …

How to Restore a WordPress Backup to Staging

If you are a Google Cloud customer you can easily restore your WordPress site from a backup and push it to staging, right within the “My Kinsta” dashboard. …

How to Clear DNS Cache

DNS (Domain Name System) is like a phone book for the world wide web. Every website and domain is mapped to an IP address. When you type …

How WordPress Malware Removal Works

We take WordPress security very seriously here at Kinsta and have implemented active and passive measures to stop attacks and malicious intent in its tracks.  But there …

Multi-User Access – How to Grant Access to Additional Users

You can grant access to additional users in your My Kinsta dashboard by using a new feature called “Companies.” This allows clients to manage their assets …

How to Fix the WordPress Not Sending Emails Issue

A very common issue we see among website owners is WordPress not sending emails correctly or at all. Most managed WordPress hosting providers, including Kinsta, don’t provide …

How to Properly Handle or Create a DMCA Takedown Notice

The DMCA (Digital Millennium Copyright Act) is a United States copyright law focused on digital mediums that helps content owners get their stolen content removed in …

I Can’t Connect via SSH or SFTP – Delete SSH known_hosts

For Kinsta customers having issues connecting via SSH or SFTP, please follow the directions below. Sometimes this happens because IP addresses have changed and the old …

Kinsta Cache Plugin

Sites at Kinsta use our full page and object caching technology to remain lightning fast. By default, the Kinsta Cache is a plugin installed on every …

Push Staging Site To Live

At Kinsta each of your sites can have a staging environment. Staging environments are first copied from your live site, and then allow you to test …

How Can I Change The WordPress PHP Version My Site Uses?

All Google Cloud based accounts may change their PHP versions for each of their sites individually. You can choose between PHP 5.6, PHP 7, PHP 7.1, …

Can I Restart PHP On My WordPress Site?

If you have a Google Cloud based account, you can restart PHP for any of your websites individually with a simple click of a button. This …