Skip to content

Support questions

Use this page to find our frequently asked questions regarding support operations.

How to Fix an HTTP 304 Not Modified Status Code (6 Potential Methods)

The HTTP 304 status code tells you there's a communication problem between the browser and a website’s server. Fix this issue using one of these me…
Reading time
12 min read
Publish date
May 26, 2020
Topic
HTTP Status Codes
Topic
Website Errors

How to Change Bluehost Nameservers to Point Your Domain to Kinsta

DNS can sometimes be a confusing process. Follow our quick and easy tutorial on how to change Bluehost nameservers and point them to Kinsta.
Reading time
2 min read
Publish date
May 14, 2020
Topic
Kinsta Services

How to Unzip a ZIP File in Terminal Using SSH (Works on Linux Servers)

Whether you use macOS, Windows, or Linux, speed up your WordPress workflow by learning how to unzip ZIP files in Terminal using SSH.
Reading time
5 min read
Publish date
April 21, 2020
Topic
Web Development Tools

How Has Coronavirus Disease 2019 (COVID-19) Affected Kinsta?

Kinsta's team members are well-positioned to continue to provide the same degree of support, security, and performance you've come to expect from us.
Reading time
1 min read
Publish date
March 13, 2020
Topic
Kinsta Services

How to Change OVH Nameservers and Point Your Domain to Kinsta

Need to change OVH Nameservers and point your domain name to Kinsta? You can do that in two ways. Simply follow the steps outlined in this article!
Reading time
5 min read
Publish date
June 13, 2019
Topic
Kinsta Services

How to Fix Briefly Unavailable for Scheduled Maintenance Error on WordPress

Seeing the "Briefly unavailable for scheduled maintenance. Check back in a minute" message on your WordPress site? Here's how to fix it fast!
Reading time
5 min read
Publish date
March 5, 2019
Topic
Website Errors
Topic
WordPress Issues

How to Manually Install WordPress on an Empty Site

Kinsta offers one-click installs of WordPress, but there might be times where you need to manually install WordPress. Follow these easy steps.
Reading time
5 min read
Publish date
December 20, 2018
Topic
WordPress Tips

How to Buy Dedicated Server Hosting at Kinsta

For WordPress sites with high resource needs or traffic surges, Kinsta offers powerful dedicated servers backed by Google Cloud's fastest machines.
Reading time
7 min read
Publish date
October 4, 2018
Topic
Kinsta Services
Topic
WordPress Hosting

Troubleshooting WordPress Import Issues with XML, CSV, and WXR Files

WP All Import and WordPress Importer sometimes cause timeouts and website performance issues. Check out ways to work through the WordPress import p…
Reading time
5 min read
Publish date
July 18, 2018
Topic
WordPress Issues

How to Fix DNS_PROBE_FINISHED_NXDOMAIN (Desktop & Mobile)

What is the DNS_PROBE_FINISHED_NXDOMAIN error in Chrome? This occurs when the DNS fails to lookup an IP address while accessing a website.
Reading time
17 min read
Publish date
July 16, 2018
Topic
Chrome Errors
Topic
Firefox Errors
Topic
Website Errors

How to Fix WordPress Stuck in Maintenance Mode

Is your WordPress stuck in maintenance mode? Don't worry, it happens. Check out this quick method to get back up and running in just a couple minutes.
Reading time
3 min read
Publish date
October 30, 2017
Topic
Website Errors
Topic
WordPress Issues