Support questions

Disaster Recovery – How Kinsta Keeps Your Data Safe

Kinsta’s infrastructure has multiple redundancies in place to keep your data safe and secure in case of a disaster. Even in the off chance of a …

How WordPress Migrations Work at Kinsta

From requesting a site migration, purchasing additional migrations, and bulk pricing; below is everything you’ll need to know regarding how WordPress migrations work at Kinsta. How …

Troubleshooting WordPress Import Issues with XML, CSV, and WXR Files

Use of WP All Import, the WordPress Importer, and similar plugins to import XML files, CSV files, WXR files, and images is a common task for …

How to Fix DNS_PROBE_FINISHED_NXDOMAIN in Chrome (7 Options)

For those of you working with WordPress on a regular basis, errors specific to the CMS such as the white screen of death or database connection …

How to Write a Cron Job and Manage Server Crons at Kinsta

Kinsta’s container-based infrastructure means that every site runs in a private container with its own crontab. This means that at Kinsta we allow our users to …

How to Migrate to Kinsta With the Migrate Guru Plugin

Migrate Guru is a free migration plugin available from WordPress.org. It is relatively easy to use, works well even with larger WordPress sites, and is compatible with …

How to Block an IP Address with the IP Deny Tool

Dealing with a bot, spammer, or hacker constantly hitting your site? Depending on the severity it could have a big impact on your visits and bandwidth, …

How to Use GeoIP With Your WordPress Site at Kinsta

At Kinsta it is possible to use GeoIP to tailor the performance of your website. In order to enable this functionality Kinsta’s support team must enable …

How to Use Git at Kinsta

We have the Git client available at Kinsta so you can SSH in and pull your own Git repo down from Github, Gitlab, Bitbucket, or any …

How to Migrate to Kinsta With the WordPress Duplicator Plugin

Some of you may prefer to migrate your site yourself, maybe due to sensitive data or perhaps you just want to do it immediately rather than coordinating …

Can I Request a Second Migration for My Site?

In some cases, a client may have us migrate their site but not be able to go live in a timely manner. When the client is …

How Kinsta Migrates Dynamic WordPress Sites (Ecommerce, Community, and Membership)

Sites that are updated continuously, such as ecommerce (WooCommerce and Easy Digital Downloads), membership, and community sites, must be placed into maintenance mode during migration to …