Support questions

How to Block an IP Address with the IP Deny Tool

Dealing with a bot, spammer, or hacker constantly hitting your site? Depending on the severity it could have a big impact on your visits and bandwidth, …

How to Use GeoIP With Your WordPress Site at Kinsta

At Kinsta it is possible to use GeoIP to tailor the performance of your website. In order to enable this functionality Kinsta’s support team must enable …

How to Use Git at Kinsta

We have the Git client available at Kinsta so you can SSH in and pull your own Git repo down from Github, Gitlab, Bitbucket, or any …

How to Migrate to Kinsta With the WordPress Duplicator Plugin

Kinsta’s Pro and higher plans include a certain number of free migrations. You can also purchase our migration service. (Note: We do offer bulk migration discounts). However, …

Can I Request a Second Migration for My Site?

In some cases, a client may have us migrate their site but not be able to go live in a timely manner. When the client is …

How Kinsta Migrates Dynamic WordPress Sites (Ecommerce, Community, and Membership)

Sites that are updated continuously, such as ecommerce (WooCommerce and Easy Digital Downloads), membership, and community sites, must be placed into maintenance mode during migration to …

What Are PHP Workers and How Many Do You Need?

When it comes time to choosing a hosting plan, it’s important you pick one that will best match the demands of your WordPress site. For example, …

How to Migrate From WordPress.com to WordPress.org

Kinsta does offer free migrations, but this doesn’t include migrations from other platforms such as WordPress.com to WordPress.org. These are two very different solutions. Read more about …

How to Fix WordPress Stuck in Maintenance Mode

Is your WordPress site stuck in maintenance mode? Don’ worry, it happens. Every CMS has it’s own little weird hiccups that happen and this is one unique …

How to Fix a 501 Not Implemented Error on Your WordPress Site

When something breaks on your WordPress site you’ll typically encounter what is called an HTTP status code. These are delivered to your browser in the HTTP …

How to Add Code to WordPress Header and Footer

Struggling with how to add code to the WordPress header or footer? Many tools and tracking scripts require you to add code snippets to your WordPress …

Scope of Support

Our support team is available to assist you 24-7. Support is provided exclusively through a chat system integrated into MyKinsta. To reach our support team, use the chat …