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Support questions

Use this page to find our frequently asked questions regarding support operations.

banned plugins

Do You Have a List of Banned and Incompatible Plugins?

We continuously update our list of banned and incompatible plugins that are not allowed or won't work in the Kinsta environment.
Reading time
5 min read
Publish date
January 11, 2022
Illustration of small figures lining up before a huge laptop, with a bouncer before a purple rope refusing access to everyone.

How To Resolve the “Requests to the Server Have Been Blocked by an Extension” Error

The "Requests to the Server Have Been Blocked by an Extension" error can be perplexing. Learn how to get rid of it without hassle.
Reading time
9 min read
Publish date
January 6, 2022
Illustration of a pair of hands connecting two pieces of wire.

How To Resolve the PR_CONNECT_RESET_ERROR

Browser-specific errors can be frustrating, but most are easy to fix. This post shows you how to fix the PR_CONNECT_RESET_ERROR in Firefox.
Reading time
9 min read
Publish date
January 4, 2022
Two people holding magnifying glasses

How To Check Your Ubuntu Version (Using the Command Line and GUI)

Kinsta uses the latest version of Ubuntu. Learn how to check your Ubuntu version using both the command line and GUI.
Reading time
7 min read
Publish date
December 28, 2021
Someone opening an SVG file

How To Open an SVG File (3 Methods)

It isn't always easy to open an SVG file. Learn all about SVG files and find out how to use any of 3 different methods to open one.
Reading time
8 min read
Publish date
December 21, 2021
Little figures building a column

A Complete Guide to Cache Misses (and How to Reduce Them)

A cache miss happens periodically, it is just a part of online life. Read more about how to reduce a cache miss in this easy-to-follow guide.
Reading time
7 min read
Publish date
December 16, 2021
Sitting at a computer finding and editing mac hosts file

How To Find and Edit Your Mac Hosts File (in 4 Steps)

Do you need to find and edit your Mac hosts file? Learn how to get to the file and edit it properly in 4 easy to follow steps.
Reading time
6 min read
Publish date
December 14, 2021
Little figures learning how to create mysql users

How To Create and Manage a MySQL User (4 Key Processes)

Need to add more users to your MySQL database? Learn how to create and manage MySQL users using this simple-to-follow guide.
Reading time
11 min read
Publish date
December 9, 2021
Little figures in front of a computer screen

How To Edit the Hosts File in Windows 10

Tired of stumbling around the hosts file? Learn how to edit the hosts file in Windows 10 using these easy-to-follow instructions.
Reading time
14 min read
Publish date
December 7, 2021
ssl error rx record too long

How To Fix the “SSL_ERROR_RX_RECORD_TOO_LONG” Error in Firefox (7 Methods)

Learn how to fix the "SSL_ERROR_RX_RECORD_TOO_LONG" Error in Firefox using up to 7 different methods when needed.
Reading time
8 min read
Publish date
November 25, 2021
How to Fix the NET::ERR_CERT_REVOKED Error

How To Fix the “NET::ERR_CERT_REVOKED” Error

The "NET::ERR_CERT_REVOKED" error is directly tied to SSLs and secure connections between servers. Here are 8 ways to fix the error.
Reading time
16 min read
Publish date
November 23, 2021
Illustration of tiny human figures in hardhats carrying a giant screwdriver, LAN cable, and laptop keyboard.

How To Fix “ERR_CONNECTION_CLOSED” in Chrome (13 Methods)

Seeing the ERR_CONNECTION_CLOSED message in Chrome? Here are 13 easy-to-follow troubleshooting steps to fix the problem for good.
Reading time
12 min read
Publish date
November 18, 2021