Support questions

How Can I Change The WordPress PHP Version My Site Uses?

All Kinsta clients can change PHP versions for each site individually. You can choose between PHP 5.6, PHP 7, PHP 7.1, and PHP 7.2. We highly recommend …

Can I Restart PHP On My WordPress Site?

If you have a Google Cloud based account, you can restart PHP for any of your websites individually with a simple click of a button. This …

How Do I Change My SFTP Password?

If you would like to change your site’s SFTP password you can do so easily from your MyKinsta Dashboard. SFTP Change Password The steps to take …

Do you support HTTP/2 (HTTP2) ?

Yes, we do. Our new Google Cloud Powered infrastructure supports HTTP/2 for all our clients. If you would like to learn more about HTTP/2 we’ve published …

How do I reset my SFTP username & password?

Your SFTP password can be reset from right within the MyKinsta dashboard Follow these instructions. To reset your SFTP username you will need to open a support …

How to Restore WordPress Site From Backup

You can easily restore your WordPress site from an automatic or manual backup right within the “My Kinsta” dashboard. Restore WordPress Site Select your site in the …

Do you have a status page?

Yes, we do. You can find it here showing operational status for all data centers.

How Is Your Support Rated?

We’re proud to say that Kinsta has the best support team in the industry, and is rated excellent across the board! But don’t just take our word …

How Do I Submit a Support Ticket?

To open a new support ticket, just log in your dashboard at https://my.kinsta.com and click the intercom icon in the lower right corner. This is available from …

Do You Have a List of Banned Plugins?

Below is a list of banned plugins that are not allowed in the Kinsta environment. In general, we don’t allow for caching, backup, or related posts plugins. …

What Types of WordPress Support do You Provide?

We offer WordPress support 24×7 via Intercom which is a hybrid chat/ticket solution. In the event of downtime (rare on our network actually), our system automatically notifies our …