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Support questions

Use this page to find our frequently asked questions regarding support operations.

How to Add an A Record with GoDaddy

Struggling with how to add A record with GoDaddy? We'll show you the whole process from start to finish with tons of screenshots.
Reading time
6 min read
Updated date
July 20, 2023
Topic
Domain Name System
Topic
Kinsta Services

How to Change GoDaddy Nameservers

DNS can sometimes be a confusing process. Follow our quick and easy tutorial on how to change GoDaddy nameservers and point them to Kinsta.
Reading time
2 min read
Updated date
November 24, 2023
Topic
Domain Name System
Topic
Kinsta Services

How to Fix ERR_SSL_VERSION_OR_CIPHER_MISMATCH

The ERR_SSL_VERSION_OR_CIPHER_MISMATCH error is typically caused by problems with your SSL certificate or web server. Check out how to fix it.
Reading time
6 min read
Updated date
December 4, 2023
Topic
Chrome Errors
Topic
Website Errors

How to Download Older Versions of WordPress Plugins

Run into an issue with a plugin update or conflict on your site? Check out these four simple ways on how to download older versions of WordPress pl…
Reading time
5 min read
Updated date
September 19, 2023
Topic
WordPress Plugins
Topic
WordPress Tips

How to Find cPanel Bandwidth Usage

A hosting provider might inquire about how much bandwidth your site uses. Check out these 3 quick steps on how to find cPanel bandwidth usage.
Reading time
2 min read
Updated date
September 15, 2022
Topic
WordPress Development
Topic
WordPress Hosting

How to Restore MySQL Database Using phpMyAdmin

Perhaps you are migrating WordPress hosts or doing local development. Check out this quick tutorial on how to restore MySQL database using phpMyAdmin.
Reading time
2 min read
Updated date
September 16, 2022
Topic
Learn PHP
Topic
MySQL Database

How to Backup MySQL Database (2 Incredibly Easy Methods)

Perhaps you want a 2nd backup or need to migrate WordPress hosts. In this tutorial we share with you two incredibly easy ways to backup your MySQL…
Reading time
4 min read
Updated date
October 19, 2023
Topic
MySQL Database