Support questions

How WordPress Malware Removal Works

We take WordPress security very seriously here at Kinsta and have implemented active and passive measures to stop attacks and malicious intent in its tracks.  But there …

How to Create a Company

Kinsta uses companies to associate users and plans with sites hosted on our platform. So understanding how companies work at Kinsta will help you understand how …

How to Fix the WordPress Not Sending Emails Issue

A very common issue we see among website owners is WordPress not sending emails correctly or at all. Most managed WordPress hosting providers, including Kinsta, don’t provide …

How to Properly Handle or Create a DMCA Takedown Notice

The DMCA (Digital Millennium Copyright Act) is a United States copyright law focused on digital mediums that helps content owners get their stolen content removed in …

I Can’t Connect via SSH or SFTP – Delete SSH known_hosts

For Kinsta customers having issues connecting via SSH or SFTP, please follow the directions below. Sometimes this happens because IP addresses have changed and the old …

Kinsta Cache Plugin

Sites at Kinsta use our full page and object caching technology to remain lightning fast. By default, the Kinsta Cache is a plugin installed on every …

Push Staging Site To Live

At Kinsta each of your sites can have a staging environment. Staging environments are first copied from your live site, and then allow you to test …

How Can I Change The WordPress PHP Version My Site Uses?

All Kinsta clients can change PHP versions for each site individually. You can choose between PHP 5.6, PHP 7, PHP 7.1, and PHP 7.2. We highly recommend …

Can I Restart PHP On My WordPress Site?

If you have a Google Cloud based account, you can restart PHP for any of your websites individually with a simple click of a button. This …

How Do I Change My SFTP Password?

If you would like to change your site’s SFTP password you can do so easily from your MyKinsta Dashboard. SFTP Change Password The steps to take …

Do you support HTTP/2 (HTTP2)?

Yes, we do. Our new Google Cloud Powered infrastructure supports HTTP/2 for all our clients. If you would like to learn more about HTTP/2 we’ve published …

How do I reset my SFTP username & password?

Your SFTP password can be reset from right within the MyKinsta dashboard Follow these instructions. To reset your SFTP username you will need to open a support …