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Support questions

Use this page to find our frequently asked questions regarding support operations.

How to Fix the HTTP 501 Not Implemented Error on Your Site

The HTTP 501 Not Implemented status code indicates that the server does not support the functionality required to fulfill the request. See these 4…
Reading time
6 min read
Publish date
October 18, 2017
Topic
HTTP Status Codes
Topic
Website Errors

How to Add Code to WordPress Header and Footer

Struggling with how to add code to the WordPress header or footer? Check out these quick and easy methods, both with a plugin and manually with code.
Reading time
8 min read
Publish date
October 4, 2017
Topic
WordPress Tips

How to Easily Clone Your WordPress Site

Kinsta makes cloning a breeze! Check out this quick and easy tutorial on how to clone your WordPress site with just a few clicks.
Reading time
12 min read
Publish date
October 2, 2017
Topic
WordPress Tips

How to Optimally Offload PDF, DOCX, and MP3 Hosting

Hosting will always have limitations, even if they aren't advertised. Follow this tutorial on how to optimally offload PDF, DOCX, and MP3 hosting.
Reading time
6 min read
Publish date
August 23, 2017
Topic
Image Optimization
Topic
WordPress Hosting

How to Add an A Record with GoDaddy

Struggling with how to add A record with GoDaddy? We'll show you the whole process from start to finish with tons of screenshots.
Reading time
6 min read
Publish date
August 14, 2017
Topic
Domain Name System
Topic
Kinsta Services

How to Change GoDaddy Nameservers

DNS can sometimes be a confusing process. Follow our quick and easy tutorial on how to change GoDaddy nameservers and point them to Kinsta.
Reading time
2 min read
Publish date
August 11, 2017
Topic
Domain Name System
Topic
Kinsta Services

How to Fix ERR_SSL_VERSION_OR_CIPHER_MISMATCH

The ERR_SSL_VERSION_OR_CIPHER_MISMATCH error is typically caused by problems with your SSL certificate or web server. Check out how to fix it.
Reading time
6 min read
Publish date
August 1, 2017
Topic
Chrome Errors
Topic
Website Errors

How to Download Older Versions of WordPress Plugins

Run into an issue with a plugin update or conflict on your site? Check out these four simple ways on how to download older versions of WordPress pl…
Reading time
5 min read
Publish date
June 21, 2017
Topic
WordPress Plugins
Topic
WordPress Tips

How to Find cPanel Bandwidth Usage

A hosting provider might inquire about how much bandwidth your site uses. Check out these 3 quick steps on how to find cPanel bandwidth usage.
Reading time
2 min read
Publish date
June 13, 2017
Topic
WordPress Development
Topic
WordPress Hosting

How to Restore MySQL Database Using phpMyAdmin

Perhaps you are migrating WordPress hosts or doing local development. Check out this quick tutorial on how to restore MySQL database using phpMyAdmin.
Reading time
2 min read
Publish date
January 24, 2017
Topic
Learn PHP
Topic
MySQL Database

How to Backup MySQL Database (2 Incredibly Easy Methods)

Perhaps you want a 2nd backup or need to migrate WordPress hosts. In this tutorial we share with you two incredibly easy ways to backup your MySQL…
Reading time
4 min read
Publish date
January 18, 2017
Topic
MySQL Database