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Support questions

Use this page to find our frequently asked questions regarding support operations.

How To Fix “ERR_CONNECTION_CLOSED” in Chrome (13 Methods)

Seeing the ERR_CONNECTION_CLOSED message in Chrome? Here are 13 easy-to-follow troubleshooting steps to fix the problem for good.
Reading time
12 min read
Publish date
November 18, 2021
Topic
Chrome Errors
Topic
Website Errors

How To Fix the “Warning: Remote Host Identification Has Changed” Error

The "Warning: Remote host identification has changed" error protects your connection from certain malicious attacks. Here's how to fix it.
Reading time
8 min read
Publish date
November 4, 2021
Topic
Website Errors

How to Block an IP Address (IP Deny Tool, Cloudflare, Nginx, Apache)

Whether you're dealing with a bot or spammer, there are lots of reasons why you might want to block an IP address. Here's how to do it!
Reading time
8 min read
Publish date
August 24, 2021
Topic
Cloudflare
Topic
Internet Protocol
Topic
Security Tips

How to Fix the “There Has Been a Critical Error on Your Website” Error

Are you running into the "There Has Been a Critical Error on Your Website" error on your website? Click to learn how to fix this error.
Reading time
15 min read
Publish date
May 27, 2021
Topic
WordPress Issues

Speeding Up and Securing WordPress Through Cloudflare Integration

Kinsta's Cloudflare integration makes WordPress sites hosted on our platform faster and more secure. Read about how we plan on using Cloudflare.
Reading time
8 min read
Publish date
January 12, 2021
Topic
Cloudflare

Parked Domains: How to Identify, Buy, or Park One

Parked domains can make your search for the perfect website domain very difficult. Learn what they are, how they work, and how to buy them.
Reading time
17 min read
Publish date
December 17, 2020
Topic
Domain Name System
Topic
Online Marketing Tips

How to Fix the “DNS Server Not Responding” Error on Windows and Mac

The "DNS Server Not Responding" message tells you your computer isn't able to connect to the internet. Learn why it happens and how to fix it.
Reading time
14 min read
Publish date
September 8, 2020
Topic
Domain Name System
Topic
Website Errors

How to Fix ‘ERR_CACHE_MISS’ in Chrome (7 Methods)

What does 'ERR_CACHE_MISS' mean? Either your browser can't obtain cache files from the site; your extensions have issues; or there are PHP issues.
Reading time
8 min read
Publish date
September 1, 2020
Topic
Chrome Errors
Topic
Website Errors

How to Change Your WordPress URL (4 Easy Methods)

Learn the different methods to change your WordPress website URL, including how to do it via the WordPress dashboard, phpMyAdmin, WP-CLI, wp-config…
Reading time
6 min read
Publish date
August 6, 2020
Topic
WordPress Tips

How to Show Hidden Files in FileZilla

FileZilla is a popular SFTP client for transferring files to and from your server. Learn how to show hidden files in FileZilla in this tutorial!
Reading time
1 min read
Publish date
July 21, 2020
Topic
Web Development Tools

How Kinsta Counts WordPress Installs

Here at Kinsta, we offer a variety of WordPress hosting plans to meet the needs of our customers. Learn about how we count WordPress installs for o…
Reading time
4 min read
Publish date
July 16, 2020
Topic
WordPress Development
Topic
WordPress Tips

How to Add an A Record and CNAME at Bluehost

Did you purchase your WordPress site's domain name at Bluehost? Learn how to add an A record and CNAME record for your Bluehost domain.
Reading time
5 min read
Publish date
July 7, 2020
Topic
Domain Name System
Topic
Kinsta Services