Kinsta is looking for a talented

Support specialist

Kinsta is a premium managed WordPress hosting provider designed for all types of businesses, small or large. We're the first to be exclusively powered by Google Cloud Platform while utilizing an isolated container system. We believe that constant availability and an outstanding user experience are a must. That’s why we always utilize the latest software and most advanced technology to power our infrastructure.

Responsibilities

  • Take ownership of issues reported by customers and see problems through to resolution.
  • Research, troubleshoot, and identify solutions to resolve customer issues.
  • Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
  • Provide prompt and accurate feedback to customers.
  • Monitor uptime and analyze transactional data using third party analytics tool to resolve more advanced issues.
  • Document troubleshooting and problem resolution steps for internal use and to extend our knowledge base.

Requirements

  • Completely fluent in English with excellent written communication skills.
  • WordPress expertise: We only host WordPress and have the best support team in the business (even if we do say so ourselves). Our Support Engineers must be WordPress experts.
  • Familiarity with the following technologies: Linux, NGINX, PHP, and MySQL.

Bonus points for the following

  • Fluent in a second language with excellent written communication skills.
  • Deep expertise in any (or all) of the following: Linux, NGINX, PHP, and MySQL.
  • Previous experience in a technical customer service or support role.

Benefits

  • We always use the latest version of everything: PHP7.1/HHVM, NGINX, Ubuntu, LXC containers, Google Cloud, and more, so you’ll be able to work with a bunch of exciting new technologies and actually use them every day!
  • This position offers a great deal of flexibility, responsibility, competitive salary, and opportunity for growth for the right candidate.

Kinsta's motivated team is scattered across the globe

You’re in luck! We're actively looking for more talented and tech-savvy co-workers to join our awesome team. If you’re willing to learn a bunch of exciting new technologies at an innovative growing tech company, then please get in touch.

Life At Kinsta

We have plenty of fun at the office and you're welcome to try and beat our current scooter lap record. But we also know when it’s time to batten down the hatches and put in the amount of time and work a startup can sometimes require.

We expect everyone to be honest and forthright with their ideas and contributions. Day-to-day, we challenge each other to constantly raise the bar, encourage unconventional thinking to achieve innovative breakthroughs, and are passionately committed to surpassing our goals.

We're looking for people who can take the initiative and contribute ideas anywhere in the company. We promote continuous learning in a flexible work environment.

What we offer

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Remote working environment

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Personal development budget

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Coworking space or home office budget

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Kinsta annual retreat

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Competitive base salary

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Paid vacations

How we review and select newcomers

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You apply for one of our open positions

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We have a first interview, which is the first round to getting to know each other (and a compatibility check for us, too)

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We have a second interview where we talk about everything technical and we check your problem solving skills

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After all went well we give you an offer and we do our best to talk you into it (and usually it is not super hard)

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