Think of the last time you called a customer support line. Let me guess, one of the following occurred:

Phone support personalizes the customer assistance experience, but it’s tough to implement and pricey to get good people on a support team. The big companies simply outsource, making a terrible experience for all customers. Small businesses are typically better with phone support, but once again, it’s difficult for companies to maintain such a high measure of success.

One way to satisfy a large chunk of your customers, while also decreasing the number of phone calls, is by finding a WordPress live chat plugin. Then, install it on your site to provide quick online chats for your customers. Drift was able to increase their inbound leads by 200% simply by putting live chat on their website.

Benefits of Having a WordPress Live Chat Plugin

Besides the fact that the majority of WordPress live chat plugins are free, you have several other reasons to install one:

The Best WordPress Live Chat Plugins in 2020

In this WordPress live chat plugin roundup, we’ll uncover the pros and cons of each solution. Then, we’ll explore things like pricing, feature-sets and which types of companies should consider each plugin.

If you want a quick reference to our recommendations, here’s a list to get you started:

  1. Tawk.To Live Chat
  2. WP Live Chat Support
  3. Live Chat by Formilla
  4. HubSpot All-In-One Marketing
  5. Facebook Messenger Live Chat
  6. Tidio Live Chat
  7. Chat by Flyzoo
  8. Chat – Live Chat, Support, Sales
  9. YITH Live Chat
  10. Zendesk Chat
  11. Userlike
  12. Drift
  13. Intercom Live Chat
  14. LiveChat

1. Tawk.To Live Chat

Tawk.To Live Chat is not only a highly-rated chat plugin, but it looks so darn sleek once you install it on your website. The first benefit you’ll notice is how the plugin is completely free. There aren’t any ads or spam elements that make the live chat box less pleasant to work with. Real-time monitoring is available for checking in on your customers, and the actual live chat module is fully customizable.

Tawk.To Live Chat WordPress plugin

Tawk.To Live Chat WordPress plugin

The customer support team also sticks around at all times for you to interact with them. The support is only through live chat and email, but they respond quickly.

Go With This WordPress Live Chat Plugin If You…

Skip This WordPress Live Chat Plugin If You…

2. WP Live Chat Support

The WP Live Chat Support plugin delivers an outstanding combination of features, with support for dozens of languages, a beautiful chat box and the freedom to chat with your customers without having to pay anything. The plugin has a unique feature that lets you know anytime you’ve missed a chat. This serves as quality control and a way to potentially follow up with customers. There’s also a default value that uses cookies to stop the chat from appearing for 24 hours if the user hits the “X” button.

WP Live Chat Support WordPress plugin

WP Live Chat Support WordPress plugin

The plugin is now 100% free. It includes features like unlimited simultaneous live chats and agents, multiple chat box themes, the ability to initiate chats with your online visitors, ROI tracking, offline messages, and much more.

Go With This WordPress Live Chat Plugin If You…

Skip This WordPress Live Chat Plugin If You…

3. Live Chat by Formilla – Real-time Chat Plugin

Live Chat by Formilla has professional-looking chat boxes, making it ideal for more serious companies like law or engineering firms. This is one of the best chat plugins if you’re looking for great support. It’s more of a premium plugin than anything, but it does provide a free plan for one customer support agent. That also only includes one concurrent chat, making the free plan somewhat useless for the average business.

Live Chat by Formilla WordPress plugin

Live Chat by Formilla WordPress plugin

The premium plans charge on a recurring basis, so you’ll have to start by paying at least $11.99 per month, and that’s only for one agent. Every agent after that gets a discount. Although the pricing isn’t ideal, Formilla backs it up with real-time visitor monitoring, mobile apps for you to chat with customers on the go, custom languages, custom appearance, support for WordPress multisite and more.

Go With This WordPress Live Chat Plugin If You…

Skip This WordPress Live Chat Plugin If You…

4. HubSpot All-In-One Marketing

HubSpot’s All-In-One Marketing plugin offers many marketing tools for your website, including live chat.

HubSpot Live Chat lets you set up targeted messages for different pages or segments of your audience. If no one can respond immediately, you can enable an email capture form so your visitors can still get in touch. You can also set up a chatbot to personalize your conversations at scale.

HubSpot All-In-One Marketing WordPress plugin

HubSpot All-In-One Marketing WordPress plugin

Because it’s built on top of the free HubSpot CRM, you’ll know exactly who you’re chatting with and what pages they viewed on your website, be it a prospect, long time customer, or new contact. This makes for an excellent customer experience. You can take notes, send emails, make calls, schedule follow-up tasks, and create support tickets in one place, making following up an absolute breeze for your team

Live Chat is included with the free HubSpot CRM. However, you can upgrade to a paid account to get access to more advanced functionalities such as if/then workflows and transferring chats to different team members.

Go With This WordPress Live Chat Plugin If You…

Skip This WordPress Live Chat Plugin If You…

5. Facebook Messenger Live Chat

If you’re trying to find a social alternative to regular live chatting, the Facebook Messenger Live Chat plugin should serve you rather well. Facebook is breaking into the customer service game by offering companies a way to connect with customers in the social environment. Since consumers spend more time on social media than on shopping sites, it makes sense to connect with them through Facebook.

Facebook Messenger Live Chat WordPress plugin

Facebook Messenger Live Chat WordPress plugin

Facebook Messenger is available to everyone with a Facebook page or personal account. Yet, this plugin integrates it into your WordPress site so you can manage everything from one dashboard. The plugin is free, but you are limited to whatever features Facebook gives you. That said, Facebook Messenger Live Chat has social buttons, a promo bar, social mobile tools, a notification box and more.

There’s a premium version if you’d like to upgrade. It starts at $9.99 per month. Just keep in mind that the free version doesn’t provide email capture popups, multisite support, banners or stickers. Lots of these features aren’t needed most of the time, but the Zotabox branding in the free version might annoy some people.

Go With This WordPress Live Chat Plugin If You…

Skip This WordPress Live Chat Plugin If You…

6. Tidio Live Chat

Tidio Live Chat is another popular WordPress live chat plugin, and it provides dedicated apps for iOS, Android, Windows, OS X and Chrome. Tidio has several free features that you can’t find in other live chat tools. For example, Tidio allows you to contact your customers first, while other plugins often make you pay for that. So, with Tidio, you’re not stuck waiting for the customers to send you messages.

Tidio Live Chat WordPress plugin

Tidio Live Chat WordPress plugin

That said, Tidio also has a premium version starting at $15 per month. The free plugin version is free for a lifetime, and it supports up to three users with live chat, email integration, Messenger integration, apps, unlimited tracking and more. That’s a pretty good deal, especially for small businesses.

Go With This WordPress Live Chat Plugin If You…

Skip This WordPress Live Chat Plugin If You…

7. Chat by Flyzoo

Chat by Flyzoo takes a different approach to online chatting. It’s not for companies trying to communicate with customers. Instead, the plugin serves as more of a chat room for visitors.

Chat by Flyzoo WordPress plugin

Chat by Flyzoo WordPress plugin

Initiate group chats on forums, connect with private (one on one) chats and moderate chats to ensure that everything is cordial. Obviously, not all companies want a chat plugin like this, but it’s ideal for forums or communities where people expect an outlet to discuss topics with other users. A membership site would also benefit greatly from Flyzoo.

Keep in mind, none of the plans from Flyzoo are free. You need to sign up for a premium package, starting at $9.90 per month.

Go With This WordPress Live Chat Plugin If You…

Skip This WordPress Live Chat Plugin If You…

8. Chat – Live Chat, Support, Sales

The Chat – Live Chat, Support, Sales plugin has a bland name, but its support for unlimited websites, chats and operators is enough reason to give it a look. The plugin also comes with a mobile app for chatting with customers when not at the office.

Chat WordPress plugin

Chat WordPress plugin

There’s no fee to gain access to all of the features, and the plugin is compatible with Woocommerce. Therefore, it’s not a bad choice if you’re running an online store. The geolocation tools show you customers on the map, while the offline chat messages are sent to your email for later responding.

Go With This WordPress Live Chat Plugin If You…

Skip This WordPress Live Chat Plugin If You…

9. YITH Live Chat

The YITH Live Chat plugin is lesser known than some of the other WordPress live chat plugins, but it certainly has its place in the market. The main reason I like it so much is that it’s super basic.

YITH Live Chat WordPress plugin

YITH Live Chat WordPress plugin

The plugin documentation is rather extensive, yet the majority of people will be able to figure it out themselves. YITH Live Chat is a free, open source option, but a premium version is sold as well.

Go With This WordPress Live Chat Plugin If You…

Skip This WordPress Live Chat Plugin If You…

10. Zendesk Chat

More often than not you’ll want to integrate with your customer relationship management (CRM) software. This way, you can keep track of the conversations with customers and try to make some conversions down the road. That’s why Zendesk Chat is such an appealing live chat option.

Zendesk Chat WordPress plugin

Zendesk Chat WordPress plugin

It combines with Zendesk, a popular CRM. Therefore, you can strike up a conversation with a customer, get their information, try to make a sale, then log the entire interaction in the CRM. The plugin has a free plan just for WordPress users. The plan allows for one concurrent chat, a chat rating, and a 14-day chat history. So, it’s really only best for very small companies.

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Other than that, the premium plans start at $14 per agent per month.

Go With This WordPress Live Chat Plugin If You…

Skip This WordPress Live Chat Plugin If You…

11. Userlike

Userlike might be one of the newer kids on the block, but they are doing some pretty great stuff when it comes to live chat for your website. With this, you can message your customers in real-time via your website, Facebook Messenger, or Telegram.

Userlike WordPress chat plugin

Userlike WordPress chat plugin

The free version of Userlike is perfect for those just wanting to try it out. This includes 1 operator, 1 chat widget, and unlimited chats. If you need additional integrations and or users, the premium plans start at $35 per month.

Go With This WordPress Live Chat Plugin If You…

Skip This WordPress Live Chat Plugin If You…

12. Drift

The Drift plugin has features for marketing and sales, and one of the strongest tools comes in the form of live chatting. There is a free version from Drift, but it’s reserved for individuals who would like to chat with their website visitors.

Drift

Drift

So, the free version looks nice for bloggers, small shops, and artists with portfolios. As for the premium packages, it gets pricey, starting at $50 per month. That said, you receive some fancy options like pictures and names to understand which customers are talking to you. You can also pass off chats to a teammate, stay organized with message statuses and fully customize the chat module. You can read more about all the live chat features here.

Go With This WordPress Live Chat Plugin If You…

Skip This WordPress Live Chat Plugin If You…

13. Intercom Live Chat

Intercom Live Chat takes live chat a step further by allowing you to create and publish help articles that you can share in your live chats. Targeted messages are also a part of the program, along with the standard lead generation tools in the live chat box.

Intercom

Intercom

As for pricing, you can get live chat by itself for around $56 per month. All of the Intercom products are packaged into a more expensive deal, so only go with that if you’d like things for customer engagement, customer support and more. We have used Intercom since day one here at Kinsta and it has worked very well for us.

Go With This WordPress Live Chat Plugin If You…

Skip This WordPress Live Chat Plugin If You…

14. LiveChat

LiveChat is a well-established chat software provider with over 15 years of expertise in the market. They offer a premium chat solution that can be fully customized to fit your website in the smallest detail. It also easily integrates with over 100 different products which makes it even more flexible.

LiveChat WordPress plugin

LiveChat WordPress plugin

The LiveChat application has a set of internal tools for chat agents, including mobile apps for iOS and Android that make their work a lot easier. This is extremely important if you don’t have a dedicated support team. Also, if you are looking for advanced analytics for your support department, you will definitely appreciate the reporting capabilities offered in LiveChat.

Go With This WordPress Live Chat Plugin If You…

Skip This WordPress Live Chat Plugin If You…

Additional Live Chat Solutions

Obviously, we can’t check out or review every live chat plugin or solution on the market. Here are a few additional ones you might also want to check out:

Choosing Your WordPress Live Chat Plugin

Wow, that’s a lot of information on WordPress live chat plugins! How do you go about sifting through these solutions to make the right decision? Well, here are some final thoughts to help you out:

There you have it! If you can think of any questions about choosing a WordPress live chat plugin, let us know in the comments below.


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