Managed WordPress Hosting Plans
Managed WordPress Hosting plans are pre-paid, and your monthly hosting subscription renews each month. Your card will be charged for the amount of your Managed WordPress Hosting plan and any overage charges or add-ons each month on the same date you signed up for service. For example, if you signed up on March 4th, you would be charged immediately for your first month, and then on April 4th, you will be billed for your second month.
Application and Database Plans
Application Hosting and Database Hosting plans are post-paid. Your card will be charged at the end of your first monthly billing cycle. At the end of your first month, you’ll be billed for the resources your application or database used. For example, if you signed up on October 26th, you will be billed on November 26th for applications and databases added during that cycle.
Unpaid Invoice Notice
If there’s an issue with payment and you have an unpaid invoice, when you log in to MyKinsta you’ll receive a notification with the invoice details and options to add a new card or pay the invoice.
You can add more than one credit card to your account and update any card to be your default card. The additional card(s) may be used if we are unable to charge your primary card for some reason.
We exclusively use Stripe as our credit card processor; we don’t accept PayPal payments. However, for Managed WordPress annual plans, we do accept wire transfers.
The First Payment Attempt
As explained, our billing system automatically charges your default card on the same day every month. Payments may fail due to insufficient funds or cards having been reported lost or expired. The most common reason a payment fails is when a bank simply declines the transaction. If this happens, you will need to contact your bank and ask them to allow Kinsta Inc. to process the payment.
After the first failed payment attempt, we will send an email to the email address you use to log in to MyKinsta, asking you to work with your bank to ensure payment can be processed successfully. This email is sent to you from the address [email protected] so please make sure you treat it as a high priority and make sure it’s not delivered to your promotions tab or spam folder.
If you have an outstanding invoice and wish to retry payment without waiting for our billing system to retry automatically, you can do so by logging in to MyKinsta, going to the Company > Invoices tab, and clicking on the Pay button next to the failed invoice.
If payment is successful, you will be able to download a PDF of your paid invoice within a few seconds.
The Second Payment Attempt
3 days after the first payment attempt fails, our billing system automatically tries to process the payment again. If payment is successful, there’s nothing further to do. If payment fails for a second time, you will receive a second email letting you know that you have an outstanding invoice that needs to be paid.
The Third Payment Attempt
7 days after the first failed payment attempt, our billing system automatically tries to process the payment again. If payment is successful, there’s nothing further to do. If payment fails for a third time, you will receive a third email letting you know that you have an outstanding invoice that needs to be paid.
The Fourth and Final Payment Attempt
14 days after the first failed payment attempt, our billing system automatically tries to process the payment one final time. If we are unable to charge your primary card for some reason, we may attempt payment with any additional card(s) on file to bring the account current. If payment is successful, there’s nothing further that you need to do.
However, if this fourth payment attempt fails, our billing system will cancel your hosting plan automatically. In short, once an invoice has been unpaid for 14 days, the associated hosting plan will be canceled. Following cancellation, all data hosted on our platform will be suspended and soon after deleted.
After the fourth failed payment attempt and subsequent subscription cancellation, if the account cannot be brought current within approximately 7 days, all of your sites (including both live and staging environments), applications, or databases associated with the canceled plan will be automatically and permanently deleted. In addition, all DNS entries in MyKinsta will also be automatically and permanently deleted.
If you have any issues with your payment, please don’t hesitate to contact us during this 14-day grace period by opening a ticket with our Billing team.
A Note About Annual Managed WordPress Plans
Most of our clients opt for monthly plans, and the description of our billing process above is written to apply to the process that plays out for clients subscribed to a monthly hosting plan. If you opt for an annual plan, there are some slight differences:
- Payment for your hosting plan will be charged on the date of signup and then once per year on the anniversary date. For example, if you sign up on March 4th, you’ll pay for a full year of hosting, and your next plan renewal will occur the following March 4th.
- Payment for overages and add-ons is processed every month. For example, if you signed up for an annual plan on March 4th and then opted for some monthly add-ons and incurred an overage, the overage and add-ons would be charged to the card on file on April 4th.
- The 14-day period described above, in which payment is attempted 4 times, applies to your hosting plan renewal only. Your account won’t be canceled automatically due to failure to pay overage and add-on fees. If this happens, we will reach out to you by email and work with you to sort out the issue. However, we do reserve the right to cancel service manually following a suitable warning period if overage and add-on fees do go unpaid.