Why do people use website search forms in the first place? It’s because they’re looking for immediate and relevant results they can’t get by browsing a website or using the navigation.

Sometimes those search results provide answers to their questions (like information on a company’s return policy) or a list of matching products or content (like blog posts related to page builder plugins). Regardless of what they’re looking for, though, one thing is for certain:

Visitors expect your WordPress search form to deliver results quickly and accurately.

It makes sense when you look at consumer behavior as a whole. Google has set an almost impossible standard when it comes to online search. According to findings from SparkToro, over half of all searches in Google are zero-click. Basically, Google has made search so efficient that people often don’t need to visit a website to get answers to their questions.

Of course, your website visitors aren’t using internal search expecting or wanting a zero-click result. They’re using search in order to find other parts of your website to explore. But what your WordPress search and Google search do have in common is this: consumers want fast, convenient, and hyper-relevant results from both of them.

There’s just one problem: WordPress’s native search function isn’t great.

That’s why, in this guide, we’re going to explore everything you need to know to optimize the WordPress search experience for your visitors.

How Important Is Internal Search Anyway?

If you design a website the right way, visitors will naturally follow the pathway you’ve laid before them. A well-organized menu helps, too.

That said, internal search has an important role to play in this.

Think of WordPress search like a Fast Pass for your website. When your search function performs the way it should, it can take your visitors from Step 1 to Step 5 in seconds.

This would be especially useful for WordPress websites with a vast amount of content. Here are some examples:

eCommerce

Online stores like Nordic Ware can help visitors go from the home page:

The Nordic Ware ecommerce and recipe site uses a product search bar in its header.
Nordic Ware: home page with search bar in the header

To a narrower list of products just by using the search bar in the top-right corner of the site:

A search for “bundt” on the Nordic Ware website reveals a number of results that match the query.
Nordic Ware: search results page

By having the product search form always present, visitors never have to sift through the store’s menu or categories to find something specific they’re shopping for.

Blogs, Podcasts, and News Sites

Websites with large content repositories like Kinsta, which has 39 pages of blog posts (and growing), would benefit from a search bar:

An example of recent posts published to the Kinsta blog and the pagination revealing 39 pages of posts available to read.
Kinsta: blog page and pagination

By placing a blog-specific search form at the top of the blog, readers connect with the topics they’re looking for more quickly than they would by scrolling through 39 pages:

Kinsta places a search bar at the top of its blog to help visitors find content around topics that interest them the most.
WordPress search bar at the top of the Kinsta blog

Blogs can become difficult to navigate with lots of content. Since you want to keep blog pages short in order to keep loading speeds high, it’s not a good idea to increase the number of posts that appear.

Instead, a search bar will help your visitors more efficiently get around the posts that aren’t relevant to their current interests.

Listings Sites

Search is one of the first things visitors do on websites that aggregate listings (e.g. real estate, travel, professional services, etc.), like this example from Trulia:

Trulia, like other listings sites, places a search form on the home page.
Trulia: home page search for properties

The search element is always simple enough to start. For instance, specify a location, person’s name, or job title. But the results pages always enable users to filter their results down as much as they want:

An example of a search results page for “Providence, RI” homes for sale on the Trulia site.
Trulia: example search results page

Knowledgebases

Search is a useful component for help centers and knowledgebases for products like Elementor:

Elementor divides its knowledgebase up by topic while also showing users how many articles are available for each.
Elementor: knowledgebase article topics and counts

Search helps users find answers to their questions more quickly than they’d be able to with a manual search through the categories:

An example of how to use Elementor to search for “template” and the autopopulated results the search form displays.
Elementor: search through documentation for “template”

In many cases, the issues users run into with SaaS products can easily be solved by the users themselves. If you want to keep your live chat and help desk support clear of easy-to-solve questions, make your knowledgebase easy to search.

Bottom Line

If there’s a large quantity of something on your website, don’t assume that the navigation will help visitors work their way through it. Build a Fast Pass-like search experience that will get them exactly where they need and want to go.

How to Add Search to Your WordPress Website

You have a few options for implementing and enabling basic WordPress search for your website:

Add WordPress Search to the Menu with Your Theme

Depending on which WordPress theme you’ve installed, you may be able to add search to your menu with just a few clicks. In this example, I’m using the Astra theme which btw turns out to be very fast!

The first thing to do is go to Appearance > Customize:

How to locate the WordPress Customize menu.
WordPress – navigate to Customize menu

Next, go to Header > Primary Menu.

How to customize the look and content of a WordPress menu.
WordPress – customize the menu

Under “Last Item in Menu”, select “Search” from the dropdown.

How to add the search bar to a WordPress menu using the theme’s Customizer settings.
WordPress – add a search bar to menu

This will add a search icon and bar as the very last element to your navigation menu.

An example of how the basic WordPress search bar looks.
WordPress – search bar added with theme settings

When using other WordPress themes, this search activation setting might not be in the same spot of your theme customizer. If it’s available, you’ll find it under the “Header” settings. Otherwise, you’ll have to add it manually using one of the options below.

Add Search with a WordPress Widget

WordPress widgets enable you to add content to dedicated blocks in the elements surrounding your content like the sidebar and footer.

One kind of content block you can create with WordPress widgets is a search bar.

Start by locating Widgets under the Appearance menu:

How to locate the Widgets menu in WordPress.
WordPress – locate the Widgets menu

You’ll find all of the widgeted sections available to you here. Depending on the theme or template you use, you might see nothing more than a Sidebar or Footer or you might see a more comprehensive selection like this:

An example of the kinds of widget areas you can add search to in WordPress.
Example of widgets and sections

Regardless, what you need to do now is decide where you want your search bar to appear.

Let’s say you plan on publishing new blog content every day and know that the archive is going to grow quickly. So, it would be beneficial to have a search bar present on each blog page.

Scroll to the bottom of your widgets and locate the one called “Search”:

Where to find the Search widget in WordPress.
Search widget

You can add it either by clicking on it and choosing which section to add it to like this:

How to add a Search widget to the sidebar with a dropdown.
Add Search widget with dropdown

Or you can drag and drop the widget to the section block you want it to appear in:

How to add a Search widget to the sidebar by dragging and dropping it into place.
Add Search widget with drag-and-drop

Once you have it where you want it, give it a name:

How to add a title to a WordPress Search widget.
Give your Search widget a title

Save your changes and then visit your site to confirm it looks the way you want it to:

An example of a WordPress search bar added as a widget to a blog.
Search bar added to blog

You can see now that the search bar is sitting at the top of the blog sidebar, ready for your readers to use.

Add Search to the Main Content of Your Site with WordPress Tools

While it’s useful to place your search bar in the always-present elements of your website, you may find a reason to include it within the actual content of your pages, too.

There are a few ways to make this happen:

With the WordPress Editor

The Gutenberg editor has certainly made it easier to design more creative page layouts without having to rely on HTML or shortcodes.

One such element you can now add to your pages thanks to the WordPress editor is a search widget:

How to find the search widget block using the Gutenberg editor.
Search widget block in Gutenberg

You have more control over how the search bar appears when you use this option. For instance, you can change the title of the search bar, the placeholder text, as well as the button:

Customization options available when you add a search widget with the Gutenberg editor.
Customize search bar with Gutenberg

You can even change the style of the search block with custom CSS classes.

With a Page Builder Plugin

For those of you who prefer to work with drag-and-drop page builder plugins like Elementor, you can access the search widget with your plugin of choice, too. The process is similar to what you would do with Gutenberg.

With a new page or post open and the Elementor editor activated, do a search for the WordPress search widget from your list of Elements:

Where to find the WordPress search widget in your Elementor plugin.
Search widget in Elementor

Drag the Search element to where you want it to appear on the page. For example, this is a 404 page that helps users get back on track with a search bar:

An example of how a 404 error page might present lost visitors with a search bar.
404 page example with search bar

As you can see, the page builder plugin gives you more control over where your WordPress search bar appears than Gutenberg does, allowing you to layer it over and within other content.

With a Theme

In some cases, you may find a theme and template that automatically adds search to the content of your website. The kinds of themes that do this, though, tend to be highly specialized, like the Residence Real Estate theme:

A demo of the Residence Real Estate theme in ThemeForest, showing how search is automatically built into the template.
Demo of the Residence Real Estate theme

Because search can get complicated on listings websites like these, it makes sense that the theme developer would build the functionality into the template.

Booking site themes are another example of ones that come with search functionality already built-in, just like this demo from the Travel Booking theme:

A demo of the Travel Booking theme in ThemeForest, showing how search is automatically built into the template.
Demo of the Travel Booking theme

As you can imagine, having search already built into your WordPress theme and template will save a lot of trouble having to build out something this complex yourself. And if the theme is optimized for performance, its search engine solution should be as well (again, one less thing to worry about).

Add WordPress Search with Code

There’s another way to add a basic search form to your website, but it requires you to be comfortable with coding.

To do this, go to Appearance > Theme Editor:

How to access the Theme Editor in WordPress.
Theme Editor

What you’re going to do here is create a shortcode for a search bar using the functions.php theme file:

Open the functions.php file from the WordPress theme editor.
The functions.php theme file

At the bottom of the file, add the following snippet:

add_shortcode( 'shortcodename', 'get_search_form');

Replace “shortcodename” with your own name for the search form. Make sure it’s all lowercase with no spaces, numbers, or symbols. Once you update the file, you can start using your shortcode on your website.

Here’s an example:

How to create and use a custom shortcode to add a search bar anywhere on your WordPress website.
A custom shortcode to add a search bar to your site

The shortcode gets added the way any regular text would be added to the site. Just remember to enclose it in brackets [].

While you won’t be able to see the search bar in your editor, have a look at the preview of your page and you’ll see it on the frontend of your site:

A preview of a page with a search bar that’s been added by shortcode.
Search bar added with shortcode

Although this is a quick edit, which is good for the purpose of this article, best practices suggest to never edit your theme’s code and to create a WordPress child theme instead.

A Note About WordPress Search Limitations

There are plenty of options you can use to add basic WordPress search functionality to your website. But is that enough?

Unless you have a very small website or you want to restrict search to your blog, it won’t probably won’t be. Let me explain.

WordPress’s native search form looks through the following kinds of content on your web pages and blog posts:

  • Page titles
  • Paragraph text
  • Image titles
  • Images captions
  • Image alternate text
  • File names

As you can imagine, this is incredibly limiting for your users. For starters, if you need to retrieve results from other kinds of pages or content on your website (like WooCommerce products), the basic search form won’t display matching results for them. The same goes for other elements of your website like:

WordPress search isn’t just restrictive in terms of results shown either. It’s restrictive by size, too. The larger your website gets, the more difficult it will be for your database to process the results and the longer it will take to serve them to your visitors.

So, what if you need something more powerful and sustainable than what WordPress search allows for?

Let’s look at some ways you can improve it.

How to Improve the Internal WordPress Search Experience

You should read this next part about fixing WordPress search if at least one of the following applies to you:

  1. You have more than a thousand pages of content or products on your website.
  2. Your data suggests that internal search is popular, but it’s not leading to any conversions.
  3. Your search form is getting a lot of action, but your web hosting server is struggling to handle the requests (i.e. it takes more than a couple seconds to load results).
  4. You want to scale your website without having to worry about search failing you (and your visitors) somewhere along the way.
  5. Basic search just doesn’t cut it. You need something more advanced and agile to handle the kinds of searches your users do.

Ready to dive in? Here are 6 crucial things you can do to improve WordPress search:

Tip 1: Create a Custom Search Page

Rather than leaving your visitors with a simple search bar to help them zip around your site, why not create a custom search page instead?

A user searches for “denim” from the website menu.
Exmple search for “denim” in website menu

It’s not as though your visitors are unfamiliar with using a search, but the experience could be improved with a dedicated search page.

To create your custom page, you’ll need backend access to your website either through FTP or a file manager.

Once you’re inside the WordPress database, you’re going to look for the following file path:

/wp-content/themes/[your theme name]/page.php

page.php is a file that defines the basic structure of your web pages. In other words, it’s a page template. What we want to do now is create a template for your search page.

Duplicate page.php and name the new file searchpage.php. Then, open it for editing.

Using cPanel, a copy of page.php is made and turned into a new file called searchpage.php.
Example of page.php code copied into new file

Most of the code in this file needs to be replaced as what’s here defines a typical web page or blog post. Instead, you need to strip it back so that it only contains what you need on your search page. Here’s an example of how I built out my search page:

<?php
/*
Template Name: Search Page
*/
?>
<?php
get_header(); ?>

<div class="wrap">
	<div id="primary" class="content-area">
		<main id="main" class="site-main" role="main">
<h1>Search Our Shop</h1>
<p>Welcome to the online shop of awesomeness! Here you will find all kinds of products to revolutionize how you work, live, and play.</p>
<p>Use the search form below to get yourself moving in the right direction.</p>

<?php get_search_form(); ?>

		</main><!-- #main -->
	</div><!-- #primary -->
</div><!-- .wrap -->

<?php get_footer(); ?>

The WordPress Codex provides a bit more guidance on what you can and cannot do when creating a custom search page. However, if you like the results of what I’m about to show you, the only thing you might need to change is the content that appears between:

<main id="main" class="site-main" role="main">

And:

<?php get_search_form(); ?>

Once you’ve saved your searchpage.php template, go back to WordPress. We now need to create a page called “Search”.

Give the page a title and open the “Page Attributes” on the sidebar. You will see a template for the “Search Page” you just created:

Once a search page templates is created on your server, you can easily create a search page using it in WordPress.
Search Page template created

Select the search template and Publish the page. You’ll now see it at the live URL, which should be: https://yourdomainname.com/search/. And, if you used something similar to the code above, it will result in a page that looks something like this:

An example of what you can create when you build a custom search page using code and a template.
Example of a custom search page in WordPress

With this page created and published, it’s yours to do with as you like. You can add it to your menu or link to it elsewhere. Just make sure the link is placed somewhere where your visitors are apt to see it.

Tip 2: Make Your WordPress Search Go Beyond Just Pages and Posts

While the above tip gives you a new place to run WordPress searches from, it doesn’t help with the problem of what kind of content it searches. Luckily for us, there are a number of plugins that will fix this.

Upgrade Basic WordPress Search with WP Extended Search

If all you want is to be able to comb through more content and metadata on your website, a good option is WP Extended Search.

WP Extended Search plugin enables WordPress site search to comb through more kinds of data.
WP Extended Search settings in WordPress

With this plugin, your visitors will be able to retrieve results from:

    • Posts
    • Pages
    • Media files
    • Categories
    • Tags
    • Excerpts
    • Metadata (like author name)

This is a lightweight and easy-to-configure plugin that improves basic search capabilities for smaller business websites and blogs.

Upgrade WooCommerce Search with Advanced Woo Search

If you have an ecommerce site, you can use the Advanced Woo Search plugin instead.

When enabled, you can place the WooCommerce search form wherever you want on the site. If you want it to replace all of the basic WordPress search forms already there, the plugin has a quick “Seamless integration” option that automatically swaps them out for you.

You can also manually add the form as a widget or shortcode. It’s up to you.

The form is going to resemble the basic WordPress form:

An example of what the search form looks like when embedded with Advanced Woo Search plugin.
Advanced Woo Search example

There are two key differences between this form and the one you had before.

The first is that the form searches your WooCommerce product content and metadata, including the title, SKU, excerpt, category, tag, and ID.

This is the second difference:

The Advanced Woo Search plugin displays results in real time as visitors type their queries.
Advanced Woo Search: live search results

As your visitors begin to type their search queries, matching results appear. This is what’s known as “live” search and, thanks to the plugin’s use of AJAX, it happens instantaneously.

If these options look promising, but you’re looking for more robust or faster upgrades for your WordPress search forms, keep reading.

Tip 3: Improve the Way WordPress Search Results Are Displayed

Next, let’s talk about what kinds of things you can do to improve how search results are shown to your visitors.

Here’s why you can’t afford to skip this tip:

An example search results page for an ecommerce site shows a large product image.
Default display of search results

By default, WordPress search displays results similar to this page. The top of the page will say “Search Results for: [keyword]” and is followed by every matching page or post. If there is a featured image (like the jeans above), it will be displayed in full.

It’ll then be followed by an excerpt:

An example search results page for an ecommerce site shows a large product image with excerpt.
Search results show large image and excerpt

This is just one matching result. Imagine how difficult it would be to get through this search results page if there were a few “denim” matches, let alone dozens or hundreds of them.

To fix this problem, we’re going to look for a WordPress plugin to help.

Improve the Look of Your Form with Ivory Search

Like the plugins mentioned above, Ivory Search enables you to choose which kinds of content and metadata search results are pulled from. With this one, though, you don’t have to make a choice between basic page and post data or ecommerce. You have your pick of the litter here:

The Ivory Search plugin gives users more options for content and data to search through.
Ivory Search settings

Another noteworthy tip about this plugin is that it lets you customize your search form alongside the rest of your website:

Ivory Search gives users the ability to design their search bar using their theme’s Customizer panel.
Ivory Search: customize design in theme Customizer

You have control over all aspects of your search form:

      • Colors
      • Text
      • Style
      • Form animation
      • Loader image

Beyond that, you can also configure things like live AJAX search and give your visitors the benefit of seeing their matches in real-time:

An example of a custom-designed search bar made with Ivory Search and how it displays live results.
Live search results from custom search bar with Ivory Search

Think of this plugin as the next step up in WordPress search.

Customize How Search Results Appear with Ajax Search

Now, it’s not just how your search form looks that’s going to leave a mark on your visitors. It’s what you do with the results display that impacts their experience, too.

With the Ajax Search Lite and Pro plugins, you’ll really wow them with a smarter and faster search experience.

Here are some examples of what you can do:

Ajax Search plugin users can refine how their search bar behaves when users interact with the website.
Ajax Search plugin: search behaviors

Behaviors make the search experience more efficient for visitors, doing things like immediately opening the search form when they start typing and redirecting them to search results whether they hit the return key or the magnifying glass icon.

Ajax Search plugin users can enhance search with autocomplete and keyword suggestions.
Ajax Search plugin: autocomplete and suggestions

Autocomplete & Suggestions utilize Google search features to speed up your visitors’ searches.

Ajax Search plugin users can enable keyword highlighting for an enhanced search experience.
Ajax Search plugin: keyword highlighting

Keyword Highlighting is another useful feature that highlights your users’ keywords in the matching results. This makes it easier to spot more relevant results.

Here’s an example of how that might appear:

An example of a search form with keyword highlighting built by Ajax Search plugin.
Highlighted keywords in search results

This plugin also enables you to dictate how exactly your results should appear: how the results page is to be laid out and which elements should appear (like the featured image + excerpt + author name).

In addition, you can tell the search engine to pull images from a certain place. For instance, if a featured image isn’t available, you can request that the first image on the page be used in search results instead.

You can also decide how each image should be cropped and at what size. This way, you can make your search results pages more manageable in size and appearance — something that becomes extra important as the amount of content on your site grows.

And one more thing: this plugin doesn’t just help you make your search results look better. It speeds up how quickly they get in front of your visitors, too:

Ajax Search plugin users get the added benefit of built-in performance optimizations and, consequently, faster WordPress searches.
Ajax Search plugin: performance optimizations for faster search

There are three performance optimizations you can make inside this plugin:

      • Apply a custom AJAX handler.
      • Disable image cropping.
      • Load JavaScript in the footer.

With these three settings configured, you can help your web server not be as overwhelmed by continuous search requests.

That said, this is only the tip of the iceberg when it comes to optimizing WordPress search for speed. Keep reading to learn more about Elasticsearch.

Tip 4: Speed Up WordPress Search

While the appearance and search capabilities of your WordPress search form are important, so too is how quickly it all happens.

Get Super Speedy and Complex Search Capabilities with Elasticsearch

At a certain point, WordPress search plugins and your MySQL database just won’t cut it anymore. When your website’s search queries are going through the roof, the only way to ensure an optimum search experience is to use Elasticsearch.

Elasticsearch is an open source search and analytics engine known for its speed, stability, and scalability — it’s just one part of the Elastic stack. When combined with Logstash (for data processing) and Kibana (for data visualization and management), Elasticsearch powers your website’s search engine in ways you’ve never seen before:

      • Query more content types (like PDFs) and metadata
      • Fuzzy matching to cut down on “No results”
      • Related content suggestions
      • Geo-specific content recommendations
      • Faceted (multi-filter) search
      • Faster query processing
      • Real-time access to search query data

Although Elasticsearch is open source and free to use, you will need managed Elasticsearch hosting for it (which is not free). There are a number of ways you can obtain this:

1. ElasticPress
The ElasticPress plugin enables you to seamlessly integrate ElasticPress search capabilities into your WordPress site. This plugin is a popular solution to integrate with WordPress hosts that provide support for Elasticsearch.

ElasticPress settings allow you to add or remove searchable fields and adjust their weight when displaying results.
ElasticPress settings

2. Elastic
If you want, you can go straight to the source: Elastic. You have a couple of options for deploying your search engine, too.

You can get the full stack and take advantage of its advanced data processing and management tools. This is part of the setup and onboarding process:

Elastic simplifies your first Elasticsearch deployment.
Elastic: full stack deployment configuration

What’s more, you get to control how your Elasticsearch server is to be optimized:

Elastic users get to choose how their Elasticsearch deployment gets optimized.
Choosing deployment optimization in Elastic

Recommendations are provided based on the kinds of queries your website will be handling, which makes it easy to decide how best to speed up and enhance your search engine.

If you want to simplify setup, use Elastic’s Site Search tool instead:

A look inside the Elastic Site Search tool and dashboard.
Elastic Site Search dashboard

You’re then taken to this dashboard where, once your site is indexed, you can:

      • Install your search engine with a JavaScript snippet.
      • Customize how your search engine works with results rankings, weighting, and synonyms.
      • Manage the content that’s eligible to appear in search results.
      • Set up conversion tracking.
      • Configure search recommendations.
      • Review your search query data.

It’s not as robust of a solution as the Elastic Stack, but this is a great option if you’re simply looking for a high-powered search that’s easy to implement and manage.

3. Amazon Elasticsearch
It should come as no surprise that Amazon has an Elasticsearch service of its own. If you’re already using AWS hosting and deployment services, this would be a great option for you.

Similar to the options above, it’s a managed service that enables you to create a fast search engine with complex querying abilities for your site.

Tip 5: Cache Your Search Results Page

Another way to optimize WordPress search for speed is by caching your search results. By enabling caching, your server won’t have to continually process the same queries over and over again. Instead, it will retrieve and display a static search results page, providing visitors with near-instantaneous results.

One way to enable caching is with a WordPress caching plugin.

One of the top-rated plugins, W3 Total Cache, calls attention to the caching of search results pages, so start there if you’re looking for a caching solution that prioritizes the kinds of performance optimizations you need.

Or you might try WP Rocket. Although it doesn’t cache search results pages by default, it’s created the Cache Search Results helper plugin for that exact purpose.

Another way to enable this is by using the Ajax Search Pro plugin mentioned earlier. I’ve already shown you a few ways that the Lite version of the plugin optimizes search performance. The Pro version adds even more optimizations, including image precaching and search phrase caching.

Tip 6: Activate Search Tracking in Google Analytics

Last but not least, remember to activate search tracking in Google Analytics. You’ll find it under Admin > All Web Site Data > View Settings.

How to turn on search tracking for your WordPress site in Google Analytics.
Activating search tracking in Google Analytics

To turn on-site search tracking, switch the toggle to “ON”. This will reveal a new field called “Query parameter”. This is the element in your URL (and database) that defines a search query and result.

You’ll find the search parameter for your WordPress site in the URL of your search results page.
The search parameter for Google Analytics

The letter “s”, in this case, is what defines the search query on the website. If you’re unsure of what your own search parameter is, run a test search and locate the letter or word following the question mark.

If your search allows visitors to select categories and filters, you can enable site search categories, too. You may need to indicate multiple parameters here.

Once you’re done setting up search in Google Analytics, you’ll be able to find all of your data under Behavior > Site Search.

Where to find your WordPress website search data in Google Analytics.
Site search data in Google Analytics

Just like the rest of Google Analytics, this data provides you with a wealth of opportunity to figure out:

Pay close attention to what your visitors are doing with search and you can more effectively shape the rest of the on-site experience for them.

Summary

WordPress search might seem like a simple enough matter — and it is if all you need is a basic search function to help visitors navigate a dozen or so pages.

You can add a simple WordPress search function to a number of areas on your website, like the header, menu, sidebar, footer, and even in-line with your content. There are a number of ways you can add these search elements, too:

      • Your theme’s settings
      • A WordPress widget
      • A page builder plugin
      • A pre-made theme template
      • Code

Don’t forget: the larger your website is and the more complex your navigation becomes, the more you’re going to need a solution that enhances your WordPress search capabilities to provide a better UX to your visitors. And a better UX, most of the times, results in increased conversions for you.

Suzanne Scacca

Suzanne Scacca is a WordPress, web design, and SEO specialist. When she’s not testing WordPress tools or scouring the web for awesome design examples, she’s on Twitter sharing tips on how to make the web a better place.