Do You Charge Overages? What Happens If I Go over My Limits?

Updated on June 25, 2018

Visits Overage

Kinsta’s hosting plans are based on the total number of monthly visits to your site on the server. The number of visits in a given month is the sum of the unique IP address seen within a 24-hour period as recorded in the Nginx logs.

If you hit your plan’s visitor cap we’ll keep your sites running but charge you an overage fee ($1/1,000 visits) after a specific number of visitors. Learn more about how Kinsta counts visitors.

CDN Overage

Each of our hosting plans come with a generous amount of free CDN bandwidth for both new and current clients. If you hit your CDN limit we’ll keep your sites running but we’ll charge you a fee after each additional GB ($0.10 / GB). Learn more about our CDN bandwidth.

Bandwidth Overage

Important: The following only applies to those of you on our legacy plans. Our new plans, which launched as of November 2017, are based on visitor counts and therefore bandwidth is not applicable.

There is a bandwidth limit on all of our legacy plans. We allow you to exceed that limitation by paying $1/GB. The overage fee (if there’s any) will be charged at the end of each month. If you continuously go over month after month then we’ll reach out and ask you to upgrade your plan. You can easily see your resource usage on your MyKinsta dashboard.

resource usage

MyKinsta resource usage

As you approach your monthly limit it will change accordingly.

Bandwidth limits

Bandwidth limits

If you exceed your current plan’s bandwidth by over 250GB, and haven’t upgraded your plan, you automatically will be charged at the end of the first week following the overage. If a 2nd billing attempt fails we reserve the right to suspend your account until the issue is resolved.

Extreme Overages

Our normal policy is to address overages on your hosting plan’s renewal date. However, in the case of an extreme overage we may need to take action on the overage prior to your hosting plan’s renewal date.

An extreme overage occurs when the amount of your overage is as large or larger than the cost of your hosting plan, or $500, whichever is less.

For example, if you are on our Starter plan ($30 / month) an extreme overage would be an overage of $30 or more. On our Enterprise 2 plan ($900 / month) an extreme overage would be an overage of $500 or more.

When an extreme overage occurs we may opt to resolve the overage sooner by requiring immediate payment of the overage or requiring that you upgrade to a suitable plan. In addition, in the case of an extreme overage, we reserve the right to temporarily limit access to the site or a resource hosted on our servers until the overage has been acceptably resolved.

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