Scope of Support

Our Support team is available to assist you 24/7. Support is provided exclusively through a chat system integrated into MyKinsta. To reach our Support team, use the chat icon in the lower right-hand corner of MyKinsta at any time. In this article, we’ll explain how our Support team can assist you as well as a few limitations that do apply.

For a detailed scope of support for each type of hosting we offer, please see:

• Scope of Support — Managed WordPress Hosting
• Scope of Support — Application, Database, and Static Site Hosting

Getting help fast

While our average initial response time is less than two minutes, you can get help even faster by searching our documentation. If you have questions about how to use any of our hosting features, our documentation is the best place to start.

If in doubt, don’t hesitate to ask

We’re here to help. So if you aren’t sure if a specific issue is covered by our Support team, don’t hesitate to open up a chat and ask!

Feedback and testing opportunities

Kinsta occasionally offers opportunities to test and provide feedback on new features and products. Due to the nature of beta tests, investigation and communication via email may take place across several weekdays. As a reminder, beta features should be used with caution and are not intended for production use.