With Kinsta’s site transfer tool, we’ve made it as easy as possible to move a site from your company account to another company.

There are several reasons why you may need to transfer a site to another company:

  1. You’re a WordPress agency that needs to hand off a site to a client’s personal Kinsta account.
  2. You’re a business owner who wants to transfer a site to a WordPress management company for routine maintenance.
  3. You’re moving on to another project and want to transfer your site to a third party.

To transfer any sites under your company in MyKinsta to another company’s account, follow the steps below.

Step 1 – Find the Company ID or Email Address of the Destination Company

If you’re transferring the site to someone who already has an account and company with Kinsta, find the company ID or email address of a company owner or company administrator of the destination company. The company ID can be found in MyKinsta under Company > Billing Details > Kinsta Company ID. The email addresses of company users can be found under Users in MyKinsta.

Kinsta Company ID in MyKinsta.
Kinsta Company ID in MyKinsta.

If you do not have MyKinsta access to the destination company or do not know the email address of a company owner or company administrator, you’ll need to get in touch with the company directly to get the company ID or email address.

If you’re transferring the site to someone who doesn’t already have an account with Kinsta, get in touch with them to get the email address they want to use at Kinsta. As part of the transfer, they’ll need to set up an account and company at Kinsta.

Step 2 – Initiate the Site Transfer as the Source Company

The next step is to initiate the site transfer (both live and staging site environments) from the source company, which is your company.

To do this, navigate to Sites in MyKinsta, click the kebab (three-dot) menu for the site you wish to transfer, then select the Transfer site option in the dropdown menu that appears.

Select Transfer site to begin transferring your site to another company.
Select Transfer site to begin transferring your site to another company.

In the modal/pop-up that appears, enter the email address or company ID. You can also optionally choose a recommended plan for the site you’re transferring and enter your Affiliate ID (if applicable).

If you’re using KinstaDNS for a domain assigned to the site being transferred, we recommend moving that as well. Under Transfer Kinsta DNS Domain, select the relevant domain(s) and click the Next button to proceed to the confirmation step.

Enter the destination company ID and select the Kinsta DNS domains to transfer.
Enter the destination company ID and select the Kinsta DNS domains to transfer.

To confirm the site transfer, type the site name and click the Transfer site button.

Click the Transfer site button to confirm your site transfer.
Click the Transfer site button to confirm your site transfer.

Next, the destination company will have to confirm the site transfer. In your MyKinsta account (the source company), the site will appear as Pending transfer for the company owner and company administrator(s).

A site pending transfer to another company in MyKinsta.
A site pending transfer to another company in MyKinsta.

Note: Until the destination company accepts the site transfer, you can revoke the transfer in Sites > sitename > Info.

Cancel/revoke a site transfer in MyKinsta.
Cancel/revoke a site transfer in MyKinsta.

Step 3 – Finalize the Site Transfer with the Destination Company

After you’ve initiated the site transfer, the company owner and company administrator(s) of the destination company will receive a notification email.

Here’s how things look on their end, depending on a few factors:

  1. If you recommended a plan.
  2. If the recipient already has a Kinsta account.
  3. If the recipient has more than one company.

No Kinsta Account, No Plan Recommended

Site transfer email with no plan recommended.
Site transfer email with no plan recommended.

If no plan is recommended, clicking on the Register an account button will take them to the Kinsta plans page where they can select their plan and then begin the signup process.

Kinsta hosting plans page.
Kinsta hosting plans page.

No Kinsta Account, Plan Recommended

Site transfer email with a recommended plan.
Site transfer email with a recommended plan.

If a plan is recommended, clicking on the Register button will take them to the signup page where they can set up their Kinsta account. They also have the option to change the plan if they choose.

Kinsta signup page with a plan selected.
Kinsta signup page with a plan selected.

Kinsta Account With Multiple Companies

If the accepting user already has a Kinsta account, they have the option to transfer the site to any of their companies or transfer the site to a new company.

Site transfer email showing multiple companies.
Site transfer email showing multiple companies.

 

Clicking the Transfer to this company button will take them to the company’s Sites list in MyKinsta.

Accepting the Transfer in MyKinsta

The site being transferred will appear as an Incoming transfer. Clicking on the site name will give them the option to accept or reject the transfer.

Incoming site transfer in the destination company’s MyKinsta Sites list.
Incoming site transfer in the destination company’s MyKinsta Sites list.

To finalize the site transfer they should click on the Accept Transfer button in MyKinsta. If they do not want to accept your request, they can dismiss it by clicking on Reject Transfer instead.

Click Accept transfer to accept the incoming site.
Click Accept transfer to accept the incoming site.

If the destination company’s plan does not have enough sites or KinstaDNS slots to receive the incoming site, they’ll be prompted to upgrade their plan after accepting the transfer.

If they click Cancel without rejecting the transfer, they’ll still be able to accept it within 72 hours.

A plan upgrade may be needed to accommodate a site transfer.
A plan upgrade may be needed to accommodate a site transfer.

After the site transfer is accepted, you (the source company’s owner) and any company administrator(s) — will receive a notification email.

If you need to transfer ownership of your entire company, not just a single site, check out our guide on how to transfer company ownership.