At Kinsta, we are proud to offer multilingual support, not only for support tickets but also for sales, MyKinsta, our affiliate program, and our website. Below we’ll answer some common questions we get regarding our support hours, Billing team, which languages we support, and where.
We are continuously expanding the languages we support across all of the services and tools on our platform.
Hosting Support Languages and Hours
Unlike many other hosting providers, we don’t have level 1 or level 2 support representatives. Our entire support team is made up of highly skilled WordPress developers and Linux engineers. Many contribute to WordPress core, open-source projects, and even develop plugins. Every Kinsta client gets to chat with the same team members that support our large enterprise and Fortune 500 companies. As a result, the expertise of our support department is second to none.
You can open up a new support ticket with our team any time from the bottom right-hand side in MyKinsta. At this time, English support is available 24/7, and we are always expanding our team to bring you better support in your native language.
Our average response time in 2021 was 1 minute and 22 seconds! Support in other languages is available Monday – Friday during the following times:
Beta Test Opportunities
Assistance with beta test features is available in English only.
Sales Team Hours
Sales inquiries are handled Monday – Friday. We can currently assist you in the following languages:
- English sales: 24 hours a day (M-F)
- German sales: 8 a.m. to 4 p.m. UTC
- Dutch sales: 8 a.m. to 4 p.m. UTC
- Spanish sales: 8 a.m. to 4 p.m. UTC
- French sales: 11 a.m. to 8 p.m. UTC
- Italian sales: 7 a.m. to 3 p.m. UTC
- Japanese sales: 1 a.m. to 9 a.m. UTC
To send our Sales team a message, head over to our Contact Us page, email us at [email protected], or call us on +1 (888) 610-2915 . If you’re a current Kinsta client, you can also open a support ticket and ask to chat with our Account Management team.
Migrations Team Hours
Inquiries related to migrations are handled in English, Monday – Friday during APAC, EU, and North American business hours, and on weekends (Saturday and Sunday) from 1 p.m. to 9 p.m. UTC. To contact our Migrations team, open up a support ticket from within MyKinsta.
Billing Team Hours
If you require assistance with a billing-related issue, our billing support is available in English, Monday – Friday, from 6 a.m. to 11 p.m. UTC. To contact our Billing team, open up a support ticket from within MyKinsta.
Account Management Team Hours
For account management-related issues, support is available in English, Monday – Friday, from 5 a.m. to 10 p.m. UTC. To contact our Account Management team, open up a support ticket from within MyKinsta.
Malware & Abuse Team Hours
If you require assistance with a malware or abuse issue, support is available in English, Monday – Friday, from 12 p.m. to 6 a.m. UTC. To contact our Malware & Abuse team, open up a support ticket from within MyKinsta.
MyKinsta Language Support
We weren’t satisfied with any of the existing control panel solutions on the market, so we built our own from the ground up specifically for WordPress. MyKinsta is available in the following 10 languages:
- English 🇺🇸
- Italian 🇮🇹
- Portuguese 🇵🇹
- French 🇫🇷
- German 🇩🇪
- Japanese 🇯🇵
- Dutch 🇳🇱
- Spanish 🇪🇸
- Swedish 🇸🇪
- Danish 🇩🇰
You can change the language in MyKinsta by clicking into User Settings.
On the User Settings screen, click on the language dropdown and choose the language you want to change to. Then click on Save Changes.
Take a tour of MyKinsta.
Affiliate Program Language Support and Hours
Support for our affiliate program is currently available in English, Monday – Friday, from 8 a.m. to 5 p.m. UTC. You can contact our Affiliate Manager directly by emailing [email protected].
Just as we did with MyKinsta, we decided to build our own solution. Our affiliate dashboard is currently available in the following five languages:
- English 🇺🇸
- Italian 🇮🇹
- French 🇫🇷
- German 🇩🇪
- Spanish 🇪🇸
You can change the language from the Settings screen. Click the language dropdown, choose your language, and click Save changes.
Website Languages
Our Marketing team is working hard to bring you content in your native language. The Kinsta website is available in the following 10 languages:
- English 🇺🇸
- Italian 🇮🇹
- Portuguese 🇵🇹
- French 🇫🇷
- German 🇩🇪
- Japanese 🇯🇵
- Dutch 🇳🇱
- Spanish 🇪🇸
- Swedish 🇸🇪
- Danish 🇩🇰
You can change the language by using the language selector located in the footer of the Kinsta website.
If you have your browser set to a different language, we also have a notification box that will appear to let you know that the content is available in your native language. If you can’t find something you’re looking for, we recommend doing a search in our Resource Center. We are continuously working on translating our content into as many languages as possible.
