When you host a website with Kinsta you can choose the data center where your site is hosted. Your website files and database, including backups, are stored in that data center and we do not move or copy your website’s files anywhere else.
However, certain pieces of data related to your websites’ visitors, files, and the database will necessarily leave that data center in a few scenarios. In this article, we’ll explain those scenarios.
Our Analytics Servers Process Website Access Logs
One system that processes some of your website data is our analytics system. This system is used for security purposes, such as to watch for malicious login attempts, as well as to keep track of things like visits, bandwidth, and website performance.
In order for this to be done, data from the access logs, including website visitor IP addresses, is transmitted securely to our analytics servers where it is included in our analytics data set for 30 days and then deleted.
MyKinsta Tools Access and Process Data
Certain tools in MyKinsta process information related to your website, including data pulled from your websites’ access and error logs, your website visitor’s IP addresses, and information extracted from the database (for example, when our search-and-replace tool is used).
Depending on the tool in question, this data may be stored temporarily on the Google Cloud Platform virtual machines in the United States which power MyKinsta.
In some rare cases, this data may be processed by a third party. Such is the case if you enable Kinsta CDN in MyKinsta. When you do that you’re enabling an integration with KeyCDN who will then log the requests from your website’s visitors as those visitors pull your website’s static asset files over their CDN network.
Communication Tools May Receive Some Data
There are a variety of communication systems that are used in relation to your website, such as our chat and email systems and the SMTP service that sends emails from your website (more here about SMTP ports).
If you share data that contains your website visitors’ information in a chat with our support team that data is then stored on our chat provider’s servers. The same is true for any other communication system integrated into our platform or used by our team to provide services.
When you pick a data center to host your site at Kinsta your website’s files and database, as well as any backups we create, are stored at that location. However, in order to provide services, we do have to transfer some limited amounts and types of data to other places as described in this article.
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