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To open a new support ticket, just log in your dashboard at https://my.kinsta.com and click the intercom icon in the lower right corner. This is available from any page on the dashboard.

WordPress support ticket

WordPress support ticket

Type your message (you can attach files via the paper clip icon) and press enter (or click on the airplane icon) to send. You’ll be notified by email when replies are posted to your ticket.

Send WordPress support ticket

Send WordPress support ticket

Our average response time in Q4 2017 was 2 minutes!

If you don’t see the support icon it might be because you have AdBlock running. Enable “Don’t run on pages on this domain” to ensure you see it at all times in your MyKinsta dashboard.