Our Support team is available to assist you 24/7. Support is provided exclusively through a chat system integrated into MyKinsta. To reach our Support team, use the chat icon in the lower right-hand corner of MyKinsta at any time. In this article, we’ll explain how our Support team can assist you as well as a few limitations that do apply.

Getting Help Fast

While our average initial response time is less than two minutes, you can get help even faster by searching our Help Center. If you have questions about how to use any of our hosting features, such as restoring a backup or creating a staging site, our Help Center is the best place to start.

Kinsta Has You Covered

Our Support team is always happy to assist you with any of the following issues:

Experts at Your Fingertips

There are a number of tasks where our Support team is happy to provide some expert advice but where our users retain responsibility. Tasks that fall into this category include:

You Will Still Need a Developer

Kinsta provides a hosting platform optimized for WordPress and the tools you need to manage and run your website. However, we don’t take over development responsibilities for our clients. For this reason, there are a few things that fall out of scope for our Support team, such as:

We also don’t provide updates for themes, plugins, or WordPress core. This is due to the fact that sometimes developers push out bad updates. We always recommend taking a backup before you perform updates on your site. This way, you can easily roll back with a single click if there is an issue. You can then reach out to the plugin or theme developer for a fix. We, of course, are happy to help investigate server error messages should they arise from a bad update.

If you need the assistance of a developer, there are a number of places where you can find qualified WordPress developers.

Other Frameworks and Non-WordPress Software

We’re here to host and support WordPress. While we will allow you to set up a simple non-WordPress PHP script alongside your WordPress site, we do not provide any support for non-WordPress scripts and applications.

We do also offer installation of a limited number of custom server packages such as Redis (additional fees apply). Our support for these packages is limited to installation only. Clients who request installation of these packages are responsible for integrating these packages with their WordPress websites by way of plugins or custom development work.

If In Doubt, Don’t Hesitate To Ask

We’re here to help. So if you aren’t sure if a specific issue is covered by our Support team, don’t hesitate to open up a chat and ask!