To open a new support chat or ticket, log in to MyKinsta and click the Intercom icon in the lower right corner. This is available from any page in MyKinsta.

Contacting Support in MyKinsta.
Contacting Support in MyKinsta.

Type your message (you can attach files via the paper clip icon) and press enter/return (or click on the airplane icon) to send. If you close the chat window, you’ll be notified by email when replies are posted.

Send a message in MyKinsta.
Send a message in MyKinsta.

Our Support team’s average response time in 2020 was 1 minute and 40 seconds!

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