No, we don’t provide root access. Full root access is a double-edged sword: while it allows you to literally do whatever you want with the servers (including edit system-critical files), we cannot provide support for something that we’re not familiar with or didn’t set up.
If you enjoyed this tutorial, then you’ll love our support. All Kinsta’s hosting plans include 24/7 support from our veteran WordPress developers and engineers. Chat with the same team that backs our Fortune 500 clients. Check out our plans